Certificate II in Floristry (Assistant)

This qualification reflects the role of individuals who possess a defined and limited range of basic floristry technical skills. They are involved in mainly routine and repetitive tasks using limited practical skills and basic floristry operational knowledge. They work under direct supervision.

This qualification is suitable for an Australian Apprenticeship pathway.


Packaging Rules

Qualification rules

To achieve the SFL20110 Certificate II in Floristry (Assistant), 12 units must be completed:

8 core units

4 elective units:

a minimum of 2 units must be selected from the elective units listed below

the remaining units may be selected from this or another endorsed Training Package or accredited course; these must be units which are first packaged at AQF level 1, 2 or 3.

In all cases, selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units

add topic SFLDEC201A

Assemble floristry products

add topic SFLSOP201A

Source information on floristry products and services

add topic SFLSOP202A

Recognise flower and plant materials

add topic SFLSOP203A

Receive and store floristry stock

add topic SFLSOP204A

Prepare and care for floristry stock

add topic SIRXCOM001A

Communicate in the workplace

add topic SIRXIND001A

Work effectively in a retail environment

add topic SIRXOHS001A

Apply safe working practices

Elective units

Business Services

add topic BSBWOR202A

Organise and complete daily work activities

Client and Customer Service

add topic SIRXCCS001A

Apply point-of-sale handling procedures

Computer Operations and ICT Management

add topic SIRXICT001A

Operate retail technology

First Aid

add topic HLTFA301B

Apply first aid

Floristry Sales and Operations

add topic SFLSOP205A

Display and merchandise floristry products

Food Safety

add topic SIRRFSA001A

Apply retail food safety practices


add topic RTF2008A

Maintain indoor plants

add topic RTF2024A

Tend nursery plants

Risk Management and Security

add topic SIRXRSK001A

Minimise theft

Sales and Operations

add topic SIRXSLS001A

Sell products and services


add topic BSBSUS201A

Participate in environmentally sustainable workplace practices


    Not applicable.

Entry Requirements

Entry requirements

There are no entry requirements to this qualification.

Individuals with this qualification are able to work in many floristry industry sectors and enterprise types. The structure of this qualification recognises the diversity of business models that characterise the floristry industry. The types of enterprise to which this qualification may apply include retail floristry shops, studios and floristry businesses who sell via the internet or phone.

Work would be undertaken in any type of environment where flower and plant materials are stored and cared for and where floristry products are assembled and either sold direct to customers or sold via the floristry distribution network.

This qualification is flexible and can meet a broad range of business needs. For example, small business retail florists would require multi-skilled employees who can be involved in the display and sale of floristry products, whereas online businesses would employ those who perform a defined range of preparation and assembly tasks.

Operators with this qualification would assemble a range of fundamental floristry products to pre-determined designs and job specifications.

Possible job titles include:

retail shop assistant florist

studio assistant

production line assistant.

Licensing Information

Not applicable.

Employability Skills


SFL20110 Certificate II in Floristry (Assistant)

The following table contains a summary of the employability skills required by the floristry industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Communicating with colleagues, supervisors and product suppliers to ensure customers' social and cultural requirements are met; providing clear, accurate verbal or written information to suppliers to ensure a positive experience with the floristry business; completing clear records of floristry stock related issues; interpreting verbal and written information on floristry designs and job specifications to ensure production requirements are met; and seeking direction when required.


Taking guidance and instructions from others and understanding own team role in servicing the needs of the floristry customer; supporting other team members to prepare, care for and assemble floristry products to achieve quality service delivery by the floristry business; seeking the assistance of other team members to service the diverse needs of floristry customers; showing social and cultural sensitivity to team members.


Avoiding production deadline problems by planning own day-to-day operational activities; identifying design or job specification problems and requesting assistance from supervisors to solve issues; using predetermined policies and procedures to guide solutions to operational problems associated with storing, caring for and producing floristry products; identifying, reporting on and safely disposing of spoilt flower and plant materials to minimise negative environmental impacts.

Initiative and enterprise

Identifying and interpreting relevant information on new floristry suppliers and sharing this information with supervisors; identifying and discussing better ways to organise operational activities associated with the storage, care and production of floristry products; acting independently to identify and dispose of spoilt floristry stock to ensure quality of the end product.

Planning and organising

Obtaining and reviewing floristry design and job specifications to plan the assembly of floristry products to achieve production deadlines; choosing and preparing correct environmental conditions for storage or display of flowers, plant materials and other perishable goods; using predetermined procedures to plan and efficiently organise day to day operational activities; planning the use of water and energy resources to minimise negative environmental impacts during preparation and maintenance activities.


Complying with the legal requirements that apply to own role in servicing the floristry customer; taking responsibility for own job role in floristry sales and operational activities, and knowing when to refer difficulties to supervisors; organising and prioritising day to day activities with guidance from supervisors so that floristry stock is stored, cared for and prepared in a logical sequence and timely manner.


Knowing the structure of and sources of new information on the floristry industry to enable the sourcing of ongoing learning opportunities; being open to opportunities for learning that are presented; seeking and sharing information with colleagues on new flowers and plant materials, floristry products, new services and suppliers.


Understanding the operating capability of, selecting and using computer systems and software that assist in stock control activities; correctly selecting and safely using tools and equipment to care for, store and assemble floristry products.