Diploma of Salon Management

This qualification reflects the role of individuals who are competent in managing the overall operation of a business involved in services and sales delivery in personal services environments, including, hairdressing and beauty salons and spas. A salon manager at this level may focus on building the business, creating and establishing a personal services culture, leading and developing a team, developing and implementing marketing activities, and ensuring all occupational health and safety requirements are maintained.

This qualification is designed to reflect the role of managers or owner managers who work relatively autonomously and coordinate and supervise others. It involves the self-directed application of knowledge and skills, and the provision of leadership and support to colleagues through the development and management of service delivery, and sales delivery concurrent with ongoing human resources development


To achieve a Diploma of Salon Management, 10 units must be completed:

all 6 core units

4 elective units

a minimum of 2 elective units must be selected from the elective units listed below

the remaining units may be selected from this or another endorsed Training Package or accredited course; these must be units which are first packaged at AQF level of 4 or 5.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units

add topic BSBSUS501A

Develop workplace policy and procedures for sustainability

add topic SIBXPSM501A

Lead teams in a personal services environment

add topic SIBXPSM502A

Manage treatment services and sales delivery

add topic SIBXPSM503A

Promote a personal services business

add topic SIRXHRM001A

Administer human resources policy

add topic SIRXHRM002A

Recruit and select personnel

Elective units


add topic BSBFRA401B

Manage compliance with franchisee obligations and legislative requirements

add topic BSBFRA402B

Establish a franchise

add topic BSBFRA403B

Manage relationship with franchisor

add topic BSBFRA404B

Manage a multiple site franchise

Learning and Development

add topic BSBLED501A

Develop a workplace learning environment


add topic BSBMGT401A

Show leadership in the workplace

add topic BSBMGT502B

Manage people performance

add topic SIRXMGT006A

Initiate and implement change

Marketing and Promotions

add topic SIRXMPR001A

Profile a retail market

Occupational Health and Safety

add topic SIRXOHS003A

Provide a safe working environment


add topic BSBRES401A

Analyse and present research information

add topic SIBXRES501A

Investigate new products and services

Small Business Management

add topic BSBSMB402A

Plan small business finances

add topic BSBSMB403A

Market the small business

add topic BSBSMB404A

Undertake small business planning

add topic BSBSMB406A

Manage small business finances

add topic BSBSMB408B

Manage personal, family, cultural and business obligations

add topic BSBSMB409A

Build and maintain relationships with small business stakeholders

Training and assessment

add topic TAEDEL301A

Provide work skill instruction

add topic TAEDEL402A

Plan, organise and facilitate learning in the workplace

Workplace Effectiveness

add topic BSBWOR501A

Manage personal work priorities and professional development


    This qualification is not suitable for an Australian Apprenticeship pathway.

Entry Requirements

There are no entry requirements to this qualification.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

SIB50210 Diploma of Salon Management

The following table contains a summary of the employability skills required by the hairdressing and beauty industries for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:


Negotiate effectively with business suppliers, salon team members and other managers on business requirements, values, directions and day-to-day operational matters. Research, read, analyse and communicate industry and workplace information to team members and other managers. Complete business documentation in the context of the job role.

Problem solving

Lead a salon team; mentoring and supporting team members in the context of a personal service industry small business management role. Effectively participate in the wider hairdressing and beauty industries and small business networks. Develop and apply waste management procedures for improved environmental outcomes.

Initiative and enterprise

Apply strategic thinking to solve a range of operational business problems; individually or in the context of a wider salon team structure. Evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions. Investigate and participate in the purchase of sustainable products where appropriate. Review results and provide feedback to relevant team members and clients.


Develop a team culture and identity; create an operational personal service and continuous improvement environment across all performance areas. Provide positive feedback, encourage the team to do things better, and be personally receptive to team members innovative ideas. Translate ideas into action by creating a framework for practical implementation and review.

Planning and organising

Establish and communicate clear goals and deliverables for self and team members within the context of salon objectives and the current business situation, and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and/or implement changes arising from continuous improvement processes. Investigate current salon practice in relation to energy and water use. Set targets for team improvement in relation to energy and water use


Work within a personal services business culture by practising customer-focussed and inclusive behaviour, effective management of personal presentation and time; and efficiently prioritise, delegate and complete tasks. Investigate new developments in products and services, review own performance, actively seek and effectively build professional networks, and act upon advice and guidance to improvement client services.


Identify personal strengths and weaknesses in the context of a personal services business management job role and recognise how personal learning is maximised. Seek opportunities for education and training in the context of current role or future business opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with salon team members.


Adapt to new business-related technology skill requirements, and select and use salon or other small business and information and communications technology where relevant, to support business operations, marketing and promotion and planning in the context of key business performance objectives and personal job role.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.