Certificate II in Retail
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision
This qualification is suitable for an Australian Apprenticeship pathway.
Delivery of the Certificate II in Retail would be appropriate for VET in Schools delivery.
Individuals with this qualification are able to perform roles, such as:
providing product and service advice in a retail store
selling products and services in variety of retail settings
operating a checkout area
preparing and selling fast food items
store, rotate and replenish food stock
checking stock and replenishing retail shelves
organising and maintaining work areas and displays.
Possible job titles include:
customer service representative