Certificate IV in Retail Management
This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business.
This qualification is suitable for an Australian Apprenticeship pathway.
Individuals with this qualification are able to perform roles, such as:
managing a small to medium retail store group or franchise outlet
managing an independent retail store
managing a wholesale outlet
departmental/section management in a retail or wholesale business
functional management roles, such as merchandise management
management of an inside or outside sales team in a wholesale business
Possible job titles include:
customer service manager