This qualification provides the skills and knowledge required by those who hold or wish to hold higher management positions. It applies to those who are providing support to senior management in a larger retail or wholesale outlet or who are responsible for managing a retail store or wholesale outlet.
Individuals with this qualification are able to perform roles, such as:
manage a large retail or business-to-business enterprise
manage a small to medium sized retail group store or franchise outlet
manage an independent retail store
manage a business-to-business outlet.
Possible job titles
9 units must be completed:
2 core units
7 elective units:
a minimum of 4 units must be selected from the elective unit list below, 3 of which must be coded SIR
a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 4, 5 or 6.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
Manage personal work priorities and professional development
This qualification is not appropriate for VET in Schools (VETiS) delivery.
Pathways from the qualification
After achieving SIR50112 Diploma of Retail Management, individuals may undertake:
SIR80112 Vocational Graduate Certificate in Retail Leadership.
To undertake this qualification, individuals would be required to have retail management experience in roles, such as:
managing store presentation and pricing
leading and managing people
providing a safe working environment.
Examples of evidence of retail management experience may include:
job descriptions and references from current or past employers
an entry interview to determine retail supervision experience.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Industry/enterprise requirements for this qualification include:
negotiate effectively with business suppliers, team members and other managers on business requirements, values, directions and day-to-day operational matters
research, read, analyse and communicate workplace information to team members and other managers
write reports and complete business documentation in the context of the job role
lead a retail or wholesale business team, mentoring and supporting team members in the context of a store or business management role
participate in wider retail or wholesale business supervisory or management teams and networks, working independently to complete own tasks and also supporting other managers and team members where appropriate
apply strategic thinking to solve a range of operational retail or wholesale business problems, individually or in the context of a wider team management structure
evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions
review results and provide feedback to relevant team members and external customers
Initiative and enterprise
create an operational business team customer service and continuous improvement environment across all performance areas
provide positive feedback, encourage team to do things better and be personally receptive to team membersâ€™ innovative ideas
translate ideas into action by creating a framework for practical implementation and review
Planning and organising
establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current business situation
coordinate resources to ensure that work is carried out according to timelines and priorities
understand how own job role fits into the context of the wider business values and directions
work within a retail or wholesale business culture by practising customer-focused and inclusive behaviour
manage personal presentation and time
prioritise, delegate and complete tasks
maintain own knowledge of the job role, review own performance, actively seek and build effective professional networks and act on advice and guidance
identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
seek opportunities for formal education in the context of a current role or future retail job opportunities
accept opportunities to learn new ways of doing things and share knowledge and skills with other managers and team members
adapt to new business-related technology skill requirements and select and use retail or other information and communications technology where relevant to support business operations and planning in the context of key business performance objectives and personal job role