10 units must be completed:

4 core units

6 elective units, consisting of:

3 units from the list below

3 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic SIRRSTR001

Undertake strategic planning in retail

add topic SIRXCHA002

Lead the change process

add topic SIRXMGT003

Provide leadership to others

add topic SIRRRTF003

Drive retail profitability

Elective units

Communication and Teamwork

add topic BSBLDR503

Communicate with influence

Customer Engagement

add topic SIRXCEG007

Develop online customer service standards


add topic SIRXECM003

Design an ecommerce site

Human Resource Management

add topic BSBHRM506

Manage recruitment selection and induction processes

add topic BSBHRM604

Manage employee relations

Management and Leadership

add topic BSBLDR501

Develop and use emotional intelligence

add topic BSBLDR502

Lead and manage effective workplace relationships

add topic SIRXMGT004

Plan and manage retail projects

add topic SIRXMGT005

Lead the development of business opportunities


add topic SIRXMKT004

Undertake digital marketing activities

add topic SIRXMKT005

Develop a marketing strategy

add topic SIRXMKT006

Develop a social media strategy

Merchandise Management

add topic SIRRMRM001

Plan merchandise buying strategy

Risk Management and Security

add topic SIRXRSK003

Manage risk in the retail environment


add topic SIRXSLS004

Drive sales results

add topic SIRXSLS005

Plan to trade internationally

Training and Development

add topic BSBLED501

Develop a workplace learning environment

add topic SIRXTAD003

Coach others for success

Work Health and Safety

add topic BSBWHS501

Ensure a safe workplace

Working in Industry

add topic BSBWOR501

Manage personal work priorities and professional development

Entry Requirements

Entry to this qualification is open to individuals who:

have achieved a Certificate IV in Retail Management


have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR40316 Certificate IV in Retail Management.