Certificate II in Community Activities

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions with a focus on customer contact such as assisting with the conduct of recreation activities, and facility maintenance and operations. Work may be undertaken as part of a team and would be performed under supervision. Work would be undertaken in locations such as community recreation centres or facilities, indoor recreation facilities and leisure and aquatic centres.

Job Roles

The following are indicative job roles for this qualification:

activity assistant

customer service assistant

This qualification is suitable for an Australian apprenticeship pathway and for VET in Schools delivery.


13 units must be completed:

8 core units

5 elective units which may be selected from the electives listed in this qualification or from units first packaged at AQF level 1, 2, or 3 from SIS10; up to 2 of these units may from any current accredited course or other Training Package, and must be first packaged at AQF level 2.

In all cases selection of electives must relate to the core function or role of the candidate's current or intended work environment, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core (8)

add topic BSBSUS201A

Participate in environmentally sustainable work practices

add topic BSBWOR202A

Organise and complete daily work activities

add topic HLTFA301B

Apply first aid

add topic SISXCAI102A

Assist in preparing and conducting sport and recreation sessions

add topic SISXCCS201A

Provide customer service

add topic SISXEMR201A

Respond to emergency situations

add topic SISXIND101A

Work effectively in sport and recreation environments

add topic SISXOHS101A

Follow occupational health and safety policies

Electives (5)


add topic SISCAQU201A

Monitor pool water quality

add topic SISCAQU202A

Perform basic water rescues

Cross Sector

add topic SISXCAI101A

Provide equipment for activities

add topic SISXFAC201A

Maintain sport and recreation equipment for activities

add topic SISXFAC202A

Maintain sport and recreation facilities

add topic SISXIND202A

Process entry transactions


add topic ICAU2006B

Operate computing packages

add topic SIRXCLM001A

Organise and maintain work areas

add topic SIRXMER001A

Merchandise products

add topic SIRXSLS001A

Sell products and services

add topic SIRXSLS002A

Advise on products and services

add topic SITTVAF001A

Provide venue information and assistance


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills


The following table contains a summary of the employability skills required by the sport and recreation industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Communicating with clients and colleagues to determine and interpret their specific requirements; understanding verbal and written information on community recreation products and services; completing maintenance documentation; preparing accurate records of client details; interpreting and carrying out verbal instructions from other employees.


Working as a skilled team member, receiving instructions and understanding own role in assisting in preparing and conducting community recreation activities; supporting other team members to provide quality sport and recreation experiences for clients; recognising and adapting appropriately to cultural and language differences.


Identifying hazards and risks that may arise during community recreation activities; responding to emergency situations within scope of responsibility; clarifying the extent of, and resolving problems through negotiating with clients in a sensitive and culturally appropriate manner; taking responsibility for seeking assistance from colleagues to resolve issues; dealing with delays and equipment breakdowns; adhering to organisation policies and procedures to guide solutions to problems.

Initiative and enterprise

Adjusting work procedures to differences in equipment, activities and facilities; taking correct action and following established procedures on discovery of an actual or potential emergency, security or safety hazard; reflecting on own performance for improvement.

Planning and organising

Collecting and recording information to assist with the efficient planning and delivery of community recreation activities; setting work priorities and scheduling own daily work activities to meet deadlines; following organisation policies and procedures to complete facility maintenance tasks in an efficient manner.


Understanding and complying with the legal and ethical responsibilities that apply to own role in the community recreation industry; applying basic safety practices and procedures; seeking and acting on feedback from colleagues and clients to improve own work performance.


Knowing the networks and sources of information within the community; keeping well informed of updates and changes to organisational policies, procedures and regulations; accessing professional development opportunities to strengthen own skill base and sharing information with colleagues.


Understanding the operating capability of computer systems and software that assist in selling, planning and delivering community recreation products and services; safely using and maintaining sport and recreation equipment according to manufacturer's specifications and organisation policies and procedures.