Certificate II in Tourism
This qualification provides the skills and knowledge for an individual to be competent in a defined range of basic tourism technical skills.
Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.
The qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge in a defined context. They work under direct supervision.
The qualification is suitable for an Australian apprenticeship pathway and for VET in Schools delivery.
Individuals with this qualification are able to work in many tourism industry sectors and enterprise types. This qualification is very flexible and is designed to meet a broad range of basic tourism industry needs. It recognises the diversity of tourism operations and the increasing industry trend for operators to provide specialised tourism products. The types of enterprise to which this qualification may apply include retail travel agencies of any sort, tour wholesalers, tour operators of any sort (e.g. coach, camping, cruise boat, four-wheel drive or walking), attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.
In some sectors of the industry there are no job outcomes at Certificate II level. Specialist Certificate III qualifications should be selected for the appropriate job outcome, e.g. guiding, travel consultancy or tour coordination.
Possible job titles include:
office assistant for a small tour operator
documentation clerk for a tour wholesaler
receptionist and office assistant in a professional conference organiser
receptionist and office assistant in a retail travel agency
retail sales assistant in an attraction
There are no prerequisites for entry to this qualification.