Certificate III in Travel

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills.

Work would be undertaken in a retail office or shopfront environment where the planning of customer’s travel and touring arrangements takes place.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

Individuals with this qualification are able to work in the retail travel sector, covering all types of retailers, including those that cover or specialise in leisure, corporate, domestic and international sales. At this level, retail travel personnel can operate in domestic or international sales and this qualification allows for both.

Possible job titles include:

travel consultant

tour desk consultant

international travel consultant

leisure consultant

corporate leisure consultant

corporate consultant

international corporate consultant

online consultant

mobile travel consultant.


To achieve a Certificate III in Travel, 22 units must be completed:

all 15 core units

7 elective units:

a minimum of 3 elective units must be selected from the general electives listed below

the remaining elective units may be selected from this or another endorsed Training Package or accredited course

a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

Core units

add topic SITTIND001B

Develop and update tourism industry knowledge

add topic SITTTSL001A

Operate an online information system

add topic SITTTSL002A

Access and interpret product information

add topic SITTTSL003A

Source and provide international destination information and advice

add topic SITTTSL004A

Source and provide Australian destination information and advice

add topic SITTTSL005A

Sell tourism products and services

add topic SITTTSL006B

Prepare quotations

add topic SITTTSL008B

Book and coordinate supplier services

add topic SITTTSL009B

Process travel-related documentation

add topic SITTTSL010B

Control reservations or operations using a computerised system

add topic SITTTSL013B

Construct normal international airfares

add topic SITTTSL014B

Construct promotional international airfares

add topic SITXCOM001A

Work with colleagues and customers

add topic SITXCOM002A

Work in a socially diverse environment

add topic SITXOHS001B

Follow health, safety and security procedures

General Elective units


add topic SITXADM001A

Perform office procedures

Communication and Teamwork

add topic SITXCOM003A

Deal with conflict situations

add topic SITXCOM004A

Communicate on the telephone

add topic SITXCOM005A

Make presentations

Computer Operations and ICT Management

add topic BSBITU309A

Produce desktop published documents

add topic BSBITU301A

Create and use databases

add topic BSBITU302B

Create electronic presentations

add topic BSBITA401A

Design databases

add topic BSBITU102A

Develop keyboard skills

add topic BSBITU203A

Communicate electronically

add topic BSBITU306A

Design and produce business documents

add topic BSBWOR204A

Use business technology


add topic BSBITU305A

Conduct online transactions

add topic BSBEBU401A

Review and maintain a website

add topic BSBCUS401B

Coordinate implementation of customer service strategies

Environmental Sustainability

add topic SITXENV002A

Implement and monitor environmentally sustainable work practices


add topic SITXEVT001B

Develop and update event industry knowledge

add topic SITXEVT002B

Provide event staging support

add topic SITXEVT003B

Process and monitor event registrations

add topic SITXEVT004B

Coordinate on-site event registrations


add topic SITXFIN001A

Process financial transactions

add topic SITXFIN002A

Maintain financial records

add topic SITXFIN003A

Interpret financial information

add topic BSBFIA303A

Process accounts payable and receivable

Human Resource Management

add topic SITXHRM001A

Coach others in job skills

Languages other than English


Conduct basic workplace oral communication in a language other than English


Conduct routine workplace oral communication in a language other than English


Conduct workplace oral communication in a language other than English


Read and write workplace information in a language other than English

Marketing and Public Relations

add topic SITXMPR001A

Coordinate production of brochures and marketing materials

add topic SITXMPR002A

Create a promotional display or stand

add topic SITXMPR004A

Coordinate marketing activities

Occupational Health and Safety

add topic SITXOHS003B

Identify hazards, and assess and control safety risks

Planning and Product Development

add topic SITTPPD002A

Research tourism data

add topic SITTPPD003B

Source and package tourism products

Tourism Sales and Operations

add topic SITTTSL007B

Receive and process reservations

add topic SITTTSL011A

Maintain a product inventory

add topic SITTTSL012B

Construct domestic airfares

add topic SITTTSL015B

Construct advanced international airfares

add topic SITTTSL016B

Administer billing and settlement plan

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

International travel consultant corporate, leisure mobile or online

add topic BSBITU301A Create and use databases

add topic SITTTSL003A Source and provide international destination information and advice

add topic SITTTSL013B Construct normal international airfares

add topic SITTTSL014B Construct promotional international airfares

add topic SITTTSL016B Administer billing and settlement plan

add topic SITXFIN002A Maintain financial records


    The qualification is suitable for an Australian apprenticeship pathway.

Entry Requirements

Not applicable.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:


Communicating with colleagues, customers and tourism product suppliers to plan the customer’s travel itinerary; interpreting verbal and written information on tourism product conditions; determining and interpreting customer preferences to sell proactively and persuasively; empathising and negotiating acceptable solutions to customer problems and complaints; providing clear and accurate verbal and written information to customers and suppliers to ensure a positive tourism experience.


Working as a team member, giving and receiving instructions and understanding own lead role in selling tourism products and servicing the needs of the retail travel customer; supporting other team members in their role in providing quality sales and service delivery; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of retail travel customers.

Problem solving

Anticipating problems that may arise with the customer’s travel arrangements; mitigating problems by planning and booking appropriate travel itineraries that adhere to suppler conditions and customer requests; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors and suppliers in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or supplier problems associated with the sale of retail travel products.

Initiative and enterprise

Showing independence and initiative required to take a lead role in making travel sales and providing service that meets or exceeds customer expectations; identifying and discussing a range of tourism product and service concepts to improve existing product and service options for the retail travel agency.

Planning and organising

Collecting, analysing and organising customer, product and supplier information to allow for effective selling and efficient coordination of tourism product bookings; setting timelines, organising own work flow and using appropriate predetermined policies and procedures to guide the selling and booking processes.


Understanding and complying with the legal responsibilities that apply to own role in selling tourism products; knowing own job role and responsibilities in selling and coordinating bookings for tourism products; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively servicing the sales needs of retail travel customers.


Knowing the structure of, networks within, and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism products, services and suppliers.


Understanding the operating capability of, selecting and using computer systems, software and information networks that assist in selling and coordinating bookings for tourism products.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.