SIT31209 - Certificate III in Holiday Parks and Resorts
Certificate III in Holiday Parks and Resorts
This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed skills required in the operation of holiday parks and resorts. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.
The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. For example, individuals might be required to:
assist with the co-ordination, training and supervision of other workers
perform clerical and other office duties
perform specific front office duties such as reservations, reception, cashiering and other accounts work
service and clean accommodation
perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson).
The qualification is suitable for an Australian apprenticeship pathway.
This qualification is very flexible and is designed to support a broad range of holiday park job roles. Possible job titles include:
There are no prerequisites for entry to this qualification.
To achieve a Certificate III in Holiday Parks and Resorts, 19 units must be completed:
all 7 core units
12 elective units:
a minimum of 7 elective units must be selected from the list below
the remaining 5 elective units may be selected from this or another endorsed Training Package or accredited course
a maximum of 1 Languages other than English (LOTE) unit may be counted as an elective within this qualification.
In all cases electives must be relevant to the job outcome, local industry requirements and the qualification level.
TLIB307C Carry out vehicle servicing and maintenance
Users may select electives from any of these three work areas and other training packages to create a multi-skilled outcome.
SIT31209 Certificate III in Holiday Parks and Resorts
The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification include:
Communicating and liaising with colleagues and customers, including those from diverse backgrounds; understanding and analysing verbal and written information to determine work and customer requirements; empathising and negotiating acceptable solutions to customer and colleague problems; providing clear and accurate verbal and written information to others.
Working as a team member, sometimes in a lead role; giving and receiving instructions and understanding own lead role in servicing the needs of the customer or other work activities; supporting other team members; respecting the cultural diversity of team members.
Anticipating problems that may arise in work activities; mitigating problems by effective operational planning work; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers and others in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems.
Initiative and enterprise
Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations.
Planning and organising
Collecting, analysing and organising a range of information to plan and organise work activities; setting timelines and organising own work flow to coordinate work; using appropriate predetermined policies and procedures to guide work activities.
Understanding and complying with the legal responsibilities that apply to own work role; knowing and taking pro-active responsibility for own job and responsibilities; organising own work time and competing priorities and seeking feedback and guidance from others.
Knowing the structure of networks within, and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues and taking responsibility for keeping up to date with emerging trends and practice.
Understanding the operating capability of selecting and using appropriate work technologies; correctly using equipment to ensure personal safety in the workplace.
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.