Vocational Graduate Certificate in International Education Services

This qualification reflects the roles of individuals who apply both broad and highly specialised skills and knowledge in the field of international education. Their roles involve making significant, high level and independent judgements within major, broad or specialised planning, design, operational, technical or management functions. They may also have responsibility and broad ranging accountability for the structure, management and output of the work of others or for discrete functions.

International education work contexts include international onshore education, transnational offshore education, international projects and exchange or study abroad programs.

A range of public and private education sectors and organisations provide international education. Sectors include higher education, vocational education and training (VET), schools, English language intensive courses for overseas students (ELICOS) and preparatory courses (foundation, bridging and enabling).

Job roles

Job roles and titles vary across different industry sectors. Possible job titles and roles relevant to this qualification include:

academic or teacher working in international education provision or program design and delivery

AusAID liaison officer

client services manager

coordinator, manager or officer in government agency or peak body

deputy principal (schools sector)

director of student administration

director of studies

ELICOS or English language teaching director

enrolment coordinator

international admissions coordinator or officer

international education director

international programs coordinator

international student academic adviser

international student coordinator

manager, international student administration

manager, international student admissions

manager or coordinator, international student support services

study abroad and exchange coordinator or manager.


Packaging Rules

Total number of units = 4

3 core unitsplus

1 elective units

The elective unit must be selected from the elective units listed below.

Core units

add topic BSBDIV701A Develop cross cultural communication and negotiation strategies*

add topic TAEEDU701A Investigate current trends in internationalisation of education*

add topic TAEEDU704A Conduct applied international education research*

Elective units

Educational administration

add topic TAEEDU702A Develop international onshore education programs and projects*

add topic TAEEDU703A Establish transnational offshore education initiatives*


add topic BSBINN801A Lead innovative thinking and practice

Relationship management

add topic BSBREL701A Develop and cultivate collaborative partnerships and relationships

* Note: These units are based on modules from the accredited course 21077VIC Graduate Certificate in Business (Management of International Education). Permission to adapt the modules was granted by the Department of Education and Training on behalf of the copyright holder, the State of Victoria.

Selecting the elective unit for different outcomes

The context for this qualification varies and this must guide the selection of the elective unit. Examples of appropriate elective units for particular outcomes follow.

Manager, international programs (onshore)

3 core unitsplus

1 elective unit

add topic TAEEDU702A Develop international onshore education programs and projects

Director RTO, international programs (offshore)

3 core unitsplus

1 elective unit

add topic BSBREL701A Develop and cultivate collaborative partnerships and relationships

Director of student administration, international programs

3 core unitsplus

1 elective unit

add topic TAEEDU702A Develop international onshore education programs and projects


    Qualification pathways

    Prerequisite requirements

    There are no prerequisite requirements for individual units of competency.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    after achieving a relevant Diploma or Advanced Diploma, or a relevant Certificate III or Certificate IV, with significant relevant vocational practice

    after achieving another higher education qualification, often with relevant vocational experience

    with extensive relevant vocational experience, without formal qualifications.

    Examples of job roles for candidates seeking entry, based on their vocational experience include:

    accommodation coordinator

    assistant marketing coordinator

    coordinator, manager or officer in government agency or peak body

    enrolment or admissions officer

    head of boarding house

    international liaison officer

    international student orientation program coordinator

    manager or liaison officer, international marketing

    student union officer, international student programs.

    Pathways from the qualification

    After achieving TAE70310 Vocational Graduate Certificate in International Education Services, candidates may undertake TAE80210 Vocational Graduate Diploma of Management (Learning).

Entry Requirements

Not applicable.

Licensing Information

Licensing, legislative, regulatory or certification considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


TAE70310 Vocational Graduate Certificate in International Education Services

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:


clearly communicating workplace information to others (verbally and non-verbally)

communicating sensitively in a cross-cultural context

communicating with people who speak languages other than English

interpreting needs of internal and external customers

negotiating effectively

reading and interpreting workplace-related documentation

writing to audience needs


applying knowledge of own role as part of a team

working as an individual and a member of a team

working with diverse individuals and groups


developing practical responses to workplace-related functions

taking action to resolve concerns

Initiative and enterprise

adapting to new and emerging situations

being creative or proactive in response to workplace problems, changes and challenges

developing a strategic, creative, long-term vision

developing innovative solutions to workplace challenges

Planning and organising

allocating resources to workplace tasks and requirements

collecting, analysing and organising workplace data

identifying risk factors and taking action to minimise risk

planning for contingencies

utilising or determining required resources


following workplace documentation, such as codes of practice or operating procedures

managing own time and priorities

projecting a professional image when representing the organisation

taking personal responsibility at the appropriate level


maintaining knowledge of products and services

participating in ongoing learning (formal and informal)

seeking assistance and expert advice


applying business-related technology skills in organising and using workplace information

using business-related technology and equipment

using business-related technology safely