Certificate III in Warehousing Operations


A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3.

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.


Requirements for completion of the qualification:

A successful assessment outcome for a total of 18units of competency comprising:

2core units listed below


16 elective units which may be taken from the elective units listed below, or up to 3 units may be drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course.

Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with.

Core units:



FSafety Management

add topic TLIF1001A Follow occupational health and safety procedures


add topic TLIL1001A Complete workplace orientation/induction procedures

Elective units:




add topic TLIA3004A Process receipt and delivery of containers and cargo

add topic TLIA3010A Coordinate goods to bond premises

add topic TLIA3015A Complete receival/despatch documentation

add topic TLIA3016A Use inventory systems to organise stock control

add topic TLIA3017A Identify products and store to specifications

add topic TLIA3018A Organise despatch operations

add topic TLIA3019A Organise receival operations

add topic TLIA3024A Organise warehouse records operations

add topic TLIA3026A Monitor storage facilities

add topic TLIA3038A Control and order stock

add topic TLIA3039A Receive and store stock

BEquipment Checkingand Maintenance

add topic TLIB2001A Check and assess operational capabilities of equipment

add topic TLIB3002A Test equipment and isolate faults

DLoad Handling

add topic TLID2010A Operate a forklift

add topic TLID2013A Move materials mechanically using automated equipment

add topic TLID3011A Conduct specialised forklift operations

add topic TLID3014A Load and unload vehicles carrying special loads

add topic TLID3015A Identify and label explosives and dangerous goods

add topic TLID3023A Use specialised liquid bulk gas transfer equipment

add topic TLID3024A Use specialised liquid bulk transfer equipment (gravity/pressurised)

add topic TLID3027A Prepare for transport of dangerous goods

add topic TLID3031A Rig load

add topic TLID3033A Operate a vehicle-mounted loading crane

add topic TLID3035A Operate a boom type elevating work platform

add topic TLID3036A Lift and move load using a mobile crane

add topic TLID3040A Control lift and movement of crane

add topic TLID3043A Shift loads using gantry equipment

add topic TLID3044A Shift loads using cranes

ECommunication andCalculation

add topic TLIE3002A Estimate/calculate mass, area and quantify dimensions

add topic TLIE3004A Prepare workplace documents

add topic TLIE3012A Consolidate manifest documentation

add topic TLIE3015A Undertake rigger/dogger and driver communication

add topic TLIE3016A Estimate/calculate load shifting requirements for a mobile crane

FSafety Management

add topic TLIF3003A Implement and monitor occupational health and safety procedures

add topic TLIF3004A Organise occupational health and safety procedures in the workplace

add topic TLIF3022A Implement/monitor procedures when warehousing/storing dangerous goods and/or hazardous substances

add topic TLIF3093A Implement chain of responsibility regulations


add topic TLIG3002A Lead a work team or group

ICustomer Service

add topic BSBCUS301B Deliver and monitor a service to customers


add topic TLIJ3002A Apply quality systems

add topic TLIJ3005A Sample, inspect and test products to specifications

add topic TLIJ3006A Implement grain protection procedures


add topic TLIL3002A Undertake employee payroll activities

add topic TLIL3003A Conduct induction process

add topic BSBWOR301B Organise personal work priorities and development

LICLicensing Units

add topic TLILIC2001A Licence to operate a forklift truck

add topic TLILIC2002A Licence to operate an order picking forklift truck


add topic TLIO3004A Conduct control procedures for transferring explosives and dangerous/hazardous/high risk goods

add topic TLIO3016A Apply and monitor workplace security procedures

add topic TLIO2021A Follow security procedures when working with goods and cargo

PAdministration andFinance

add topic TLIP3026A Maintain financial records in a small business

add topic TLIP3015A Document a records system

add topic TLIP3016A Identify and classify records to be captured

add topic TLIP3019A Provide records retrieval service

add topic TLIP3020A Sentence records

add topic TLIP3021A Undertake disposal program

add topic TLIP3022A Undertake movement of records

add topic TLIP3023A Destroy records


add topic TLIU2012A Participate in environmentally sustainable work practices

add topic TLIU3011A Implement and monitor environmentally sustainable work practices

WEquipment andSystems Operations

add topic TLIW3006A Operate computerised mail and parcels sorting equipment

add topic TLIW3007A Code and coordinate video-coding operations

add topic TLIW3008A Carry out culler facer canceller (CFC) operations

add topic TLIW2018A Operate hand held air/power equipment for production processes

add topic TLIW2019A Apply surface coatings using a spray gun

add topic TLIW2022A Manufacture pallets using automated methods

add topic TLIW2024A Dock boards using computer programmed machinery

add topic TLIW2025A Dock boards on mechanical feeds


    Not Applicable

Entry Requirements

Entry requirements:

There are no entry requirements for this qualification.

Licensing Information

Not Applicable

Employability Skills

Employability Skills Summary for

TLI31610C ertificate III in Warehousing Operations

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Implement and monitor communication systems and procedures required for warehousing operations

Read and interpret relevant regulations, instructions, signs and labels applicable to the supervision of warehousing operations

Speak clearly and directly on matters related to warehousing operations

Listen to and interpret verbal information related to warehousing operations

Write documents as part of duties, including completion of relevant forms, timesheets, service logs and incident reports

Negotiate issues with others in the course of warehousing operations

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.


Collaborate with others in the course of warehousing operations

Provide leadership to other personnel in the warehousing workplace

Motivate others in the workplace

Assist others in the workplace to achieve and maintain competence

Assist in the resolution of any interpersonal conflicts that may arise during warehousing operations

Avoid and prevent the harassment of others in the workplace

Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Identify and solve or report problems arising in the course of warehousing and storage operations

Monitor and anticipate problems that may occur in the course of warehousing and storage operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Identify and control hazards and risks in a range of warehousing situations and take appropriate precautions

Use mathematics to solve various calculations related to warehousing operations.

Initiative and enterprise

Modify activities dependent on differing warehousing situations and contingencies

Take appropriate initiatives in a range of operational situations such as those above

Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Follow and apply operational and emergency plans, systems and procedures

Monitor systems and procedures for compliance with regulations and codes of practice

Implement the workplace security and safety management systems

Monitor and evaluate operational performance and compliance

Collect and interpret information needed in the course of warehousing operations

Organise and plan own work activities

Manage time and priorities in the course of warehousing operations.

Self management

Interpret and apply regulations and instructions

Establish and follow own work plans and schedules

Evaluate own work performance.


Contribute to learning and assessment activities in the workplace

Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment

Assist in the instruction, coaching or mentoring of others in the workplace

Contribute to the assessment of the competence of others in the workplace

Assist in the creation of a learning environment in the warehouse and storage workplace

Adapt own competence in response to any changes in warehousing operations

Update own knowledge and skills required for warehousing activities.


Use equipment and materials required during warehousing operations

Follow and apply operational and servicing instructions for equipment used during warehousing operations

Follow and apply OH&S procedures when using and servicing warehousing equipment and facilities.