Diploma of Bus and Coach Operations


This qualification is designed for bus and coach operations job roles within the transport and logistics industry. Successful achievement of the qualification will require competence in units of competency that relate to the job role requirements defined as aligned at AQF Level 5.

Job roles:

The TLI50713 Diploma of Bus and Coach Operations qualification is aligned to the following defined roles:

Fleet Manager

Operations Manager

Passenger Service Delivery Manager

Service Delivery Manager.


Requirements for achievement of the qualification

A successful assessment outcome for a total of 12 units of competency comprising:

2 core units listed below


10 elective units from the general elective units listed below. Alternatively up to 2 units from the TLI10 Transport and Logistics Training Package or any other nationally endorsed Training Package or accredited training course, however, the elective units selected must contribute to the vocational outcomes of the qualification and align with the job role.

Where imported units are selected, care must be taken to ensure that all prerequisites specified in the unit are complied with.

Core Units




Resource Management

add topic TLIL5057A

add topic TLIL5067A

Maintain monitor and improve transport operations systems

Develop a passenger transport plan

General Elective Units




Equipment Checking and Maintenance

add topic TLIB5010A

Plan and implement maintenance schedules


Communication and Calculation

add topic TLIE4013A

Apply workplace statistics


Safety Management

add topic BSBWHS501A

add topic TLIF3093A

add topic TLIF4064A

add topic TLIF4086A

Ensure a safe workplace

Implement chain of responsibility regulations

Manage fatigue management policy and procedures

Control and coordinate incident responses



add topic BSBWOR502B

Ensure team effectiveness


Customer Service

add topic BSBREL402A

add topic TLII5018A

Build client relationships and business networks

Manage customer service


Resource Management

add topic BSBFLM405B

add topic BSBHRM405A

add topic BSBMGT502B

add topic BSBWRK411A

add topic TLIL3003A

add topic TLIL4005A

add topic TLIL4033A

add topic TLIL4036A

add topic TLIL5068A

Implement operational plan

Support the recruitment, selection and induction of staff

Manage people performance

Support employee and industrial relations procedures

Conduct induction process

Apply conflict/grievance resolution strategies

Promote effective workplace practice

Develop rosters

Implement a passenger transport plan


Training and Assessment

add topic TAEDEL404A

add topic TAETAS501B

Mentor in the workplace

Undertake organisational training needs analysis



add topic TLIO1002A

Follow security procedures when working with passengers and personnel


Administration and Finance

add topic BSBRSK501B


add topic TLIP5004A

add topic TLIP5035A

add topic TLIP5037A

Manage risk

Coordinate marketing activities

Develop a transport and logistics business plan

Manage budgets and financial plans

Develop workplace policies and procedures


Contract Procurement

add topic TLIR5006A

add topic TLIR5014A

Develop, implement and review purchasing strategies

Manage suppliers



add topic TLIU4001A

Implement and monitor environmental protection policies and procedures



add topic TLIX5040A

Manage contracted support services


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for TLI50713 Diploma of Bus and Coach Operations

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Communicate effectively with managers, staff, clients and suppliers in the course of bus and coach operations management

Listen to and interpret complex verbal information related to bus and coach operations management including clarifying and confirming work requirements and receiving operational feedback

Read and interpret applicable regulations, policy documents, strategic plans, technical data, signage, labels, safety management systems, tenders, contracts, project plans, etc.

Speak clearly and directly on diverse and complex matters related to bus and coach operations management including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions, communicating operational details to internal and external stakeholders, and providing support and feedback to staff

Write complex documents including communicating with internal and external stakeholders and preparing risk assessment reports and plans, project plans, specifications, tenders and technical reports

Responsibly negotiate complex issues with others in the course of bus and coach operations management including resolving conflict, obtaining resources necessary to achieve objectives, creating and finalising contracts, and negotiating processes and procedures appropriate to statutory and legal requirements

Recognise and interpret non-verbal signs, signals and behaviour

Establish and implement organisation's communication systems and procedures

Establish and use networks including active involvement in business or professional networks and the building of relationships to provide benefits for the team and organisation

Use numeracy effectively to understand operational and costing data, prepare budgets, perform calculations, forecast resource requirements and audit performance.


Provide leadership to staff

Manage the resolution of any interpersonal conflicts that may arise in the course of bus and coach operations management

Motivate staff

Provide opportunities for staff to achieve and maintain competence

Coach, mentor and give feedback to staff

Provide information, instruction, training and supervision

Manage the avoidance and prevention of harassment of others in the workplace

Ensure the active participation of team members in meeting goals and objectives

Collaborate with staff and others in the course of bus and coach operations management

Work collaboratively with suppliers and clients in the context of bus and coach operations management

Define a role as part of a team including identifying the strengths of team members, understanding relationships between team members and understanding the roles and relationship between and among managers, team leaders, supervisors, etc.

Work with staff and other persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Develop practical solutions for problems arising in the course of bus and coach operations management including assessing hazards and ensuring there are plans or processes to manage identified risks, monitoring issues that arise in the course of operations and creating, implementing and applying risk management systems

Manage hazards and risks in complex and diverse situations that may occur in the course of bus and coach operations management

Solve problems in teams including allocating roles and responsibilities in response to changes in environment or circumstances, coordinating requirements and issues, and evaluating and monitoring performance

Show independence and initiative in identifying problems and solving them

Resolve customer concerns in relations to complex project issues including resolution of contract issues and the achievement of quality requirements and deadlines

Test assumptions taking the context of data and circumstances into account

Audit and review systems and plans

Use applicable mathematics to solve complex problems related to bus and coach operations management.

Initiative and enterprise

Modify activities dependent on differing work situations and contingencies

Take appropriate initiatives in complex and diverse situations such as those above

Recognise and respond to changes in internal and external operating environments

Contribute to and manage continuous improvement processes

Be creative in approaches to change and innovation in response to conflicts in coordination and allocation of resources and in encouraging input from staff and interactions between and among staff and teams

Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts and gaining the support of internal and external stakeholders

Value input from staff

Manage the response to any contingencies and changes in equipment, standard operating procedures and the working environment.

Planning and organising

Establish operational and emergency plans, systems and procedures for the organisation

Allocate people and other resources to tasks including adapting allocations to cope with contingencies, delegating tasks and responsibilities to capable staff and clearly defining responsibilities

Establish and implement systems and procedures for maintaining compliance with applicable regulations and codes of practice

Establish and implement workplace security and safety management systems (where applicable)

Monitor, evaluate and report on operational performance and compliance

Collect, analyse, interpret and organise information needed during bus and coach operations management activities

Prepare scope of work and work plans for self and team members

Be resourceful in planning for and assessing risk

Ensure feedback and other data contribute to improvements in operational effectiveness

Manage time and priorities in the course of bus and coach operations management

Ensure feedback and other data contribute to improvements in operational effectiveness.

Self management

Interpret and apply relevant regulations and instructions

Establish and follow own work plans and schedules

Evaluate and monitor own work performance

Take responsibility for meeting own objectives

Have confidence in own vision and goals

Develop trust and confidence in staff and customers

Maintain effective networks.


Organise learning and assessment activities for others in the workplace

Manage adaptation of self and others in the workplace to any changes in systems, equipment and procedures and the workplace operating environment

Be open to new ideas and change and in particular facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice

Provide opportunities for instruction, coaching and mentoring others in the workplace as required

Contribute to the assessment of the competence of others in the workplace

Encourage the creation of a learning community in the workplace

Identify training needs for personnel and ensure that delegated tasks provide individuals with opportunities for development

Adapt own competence in response to any changes in bus and coach operations management processes

Update own knowledge and skills required for bus and coach operations management activities.


Use complex equipment and IT systems required during bus and coach operations management activities

Apply a range of basic IT skills

Use IT to organise and access data including monitoring bus and coach operations processes, tracking items and recording and reporting system status

Apply IT as a management tool to store and organise data

Implement and monitor operational and maintenance procedures and systems for equipment used during bus and coach operations management activities

Implement and monitor the application of work health and safety (WHS)/occupational health and safety (OHS) procedures when using IT and office equipment and facilities.