Employability Skills Summary
WHR50109 Diploma of Hairdressing Salon Management
The following table contains a summary of the Employability Skills required by the Hairdressing Industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification include:
Negotiate effectively with business suppliers, salon team members and other managers on business requirements, values, directions and day to day operational matters. Research, read, analyse and communicate industry and workplace information to team members and other managers. Complete business documentation in the context of the job role.
Lead a hairdressing salon team; mentoring and supporting team members in the context of a service industry small business management role. Effectively participate in wider hairdressing industry and small business networks.
Apply strategic thinking to solve a range of operational hairdressing business problems; individually or in the context of a wider salon team structure. Evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions. Review results and provide feed back to relevant team members and clients.
Initiative and enterprise
Create an operational salon team customer service and continuous improvement environment across all performance areas. Provide positive feedback, encourage the team to do things better and be personally receptive to team members innovative ideas. Translate ideas into action by creating a framework for practical implementation and review.
Planning and organising
Establish and communicate clear goals and deliverables for self and team members within the context of salon objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.
Understand how own personal job role fits into the context of the wider business values and directions. Work within a hairdressing business culture by practising customer focussed and inclusive behaviour, effective management of personal presentation, and time; and efficiently prioritise, delegate and complete tasks. Maintain own knowledge of the job role and developments in the wider industry, review own performance, actively seek and build effective professional networks and act upon advice and guidance.
Identify personal strengths and weaknesses in the context a hairdressing small business management job role and recognise how to personally learn best. Seek opportunities for education and training in the context of a current role or future business opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with salon team members.
Adapt to new business related technology skill requirements and select and use salon or other small business and information and communications technology where relevant, to support business operations, marketing and promotion and planning in the context of key business performance objectives and personal job role
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the hairdressing industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.