Skillsets
Qualifications
Units of competency
- BSBADM101A
Use business equipment and resources
- BSBADM301B
Produce texts from shorthand notes
- BSBADM302B
Produce texts from notes
- BSBADM303B
Produce texts from audio transcription
- BSBADM307B
Organise schedules
- BSBADM311A
Maintain business resources
- BSBADM401B
Produce complex texts from shorthand notes
- BSBADM405B
Organise meetings
- BSBADM406B
Organise business travel
- BSBADM407B
Administer projects
- BSBADM409A
Coordinate business resources
- BSBADM411A
Produce complex texts from audio transcription
- BSBADM502B
Manage meetings
- BSBADM503B
Plan and manage conferences
- BSBADM504B
Plan or review administrative systems
- BSBADM506B
Manage business document design and development
- BSBADV402B
Conduct pre campaign testing
- BSBADV403B
Monitor advertising production
- BSBADV404B
Schedule advertisements
- BSBADV405A
Perform media calculations
- BSBADV406A
Buy and monitor media
- BSBADV407A
Apply media analysis and processing tools
- BSBADV408A
Review advertising media options
- BSBADV503B
Coordinate advertising research
- BSBADV507B
Develop a media plan
- BSBADV509A
Create mass print media advertisements
- BSBADV510A
Create mass electronic media advertisements
- BSBADV602B
Develop an advertising campaign
- BSBADV603B
Manage advertising production
- BSBADV604B
Execute an advertising campaign
- BSBADV605B
Evaluate campaign effectiveness
- BSBATSIC411C
Communicate with the community
- BSBATSIC412A
Maintain and protect cultural values in the organisation
- BSBATSIC511A
Plan and conduct a community meeting
- BSBATSIL408C
Manage a board meeting
- BSBATSIL411A
Undertake the roles and responsibilities of a board member
- BSBATSIL412A
Participate effectively as a board member
- BSBATSIL413A
Review and apply the constitution
- BSBATSIL503C
Manage conflict
- BSBATSIL510A
Appoint and work with a manager
- BSBATSIL511A
Lead the organisation's strategic planning cycle
- BSBATSIL512A
Be a leader in the community
- BSBATSIM412B
Implement a business like approach
- BSBATSIM414C
Oversee the organisation's annual budget
- BSBATSIM416A
Oversee organisational planning
- BSBATSIM417A
Implement organisational plans
- BSBATSIM418A
Oversee financial management
- BSBATSIM419A
Contribute to the development and implementation of organisational policies
- BSBATSIM420A
Oversee asset management
- BSBATSIM421A
Support a positive and culturally appropriate workplace culture
- BSBATSIM505C
Control organisational finances
- BSBATSIM506C
Develop employment policies
- BSBATSIM511C
Develop enterprise opportunities
- BSBATSIM514A
Recruit and induct staff
- BSBATSIW416C
Obtain and manage consultancy services
- BSBATSIW417C
Select and use technology
- BSBATSIW514C
Represent your organisation
- BSBATSIW515C
Secure funding
- BSBAUD402B
Participate in a quality audit
- BSBAUD501B
Initiate a quality audit
- BSBAUD503B
Lead a quality audit
- BSBAUD504B
Report on a quality audit
- BSBCCO201A
Action customer contact
- BSBCCO202A
Conduct data collection
- BSBCCO203A
Conduct customer contact
- BSBCCO204A
Collect data
- BSBCCO205A
Prepare for work in a customer contact environment
- BSBCCO301A
Use multiple information systems
- BSBCCO301B
Use multiple information systems
- BSBCCO302A
Deploy customer service field staff
- BSBCCO302B
Deploy customer service field staff
- BSBCCO303A
Conduct a telemarketing campaign
- BSBCCO303B
Conduct a telemarketing campaign
- BSBCCO304B
Provide sales solutions to customers
- BSBCCO304C
Provide sales solutions to customers
- BSBCCO305A
Process credit applications
- BSBCCO305B
Process credit applications
- BSBCCO306A
Process complex accounts
- BSBCCO306B
Process complex accounts
- BSBCCO307A
Work effectively in customer contact
- BSBCCO308A
Conduct outbound customer contact
- BSBCCO309A
Develop product and service knowledge for customer contact operation
- BSBCCO401A
Administer customer contact telecommunications technology
- BSBCCO402A
Gather, collate and record information
- BSBCCO403A
Schedule customer contact activity
- BSBCCO404A
Collect, analyse and record information
- BSBCCO405A
Survey stakeholders to gather and record information
- BSBCCO406A
Run a multicentre
- BSBCCO407A
Administer customer contact technology
- BSBCCO501A
Develop business continuity strategies
- BSBCCO501B
Develop business continuity strategy
- BSBCCO502A
Establish a multicentre
- BSBCCO503A
Manage data interrogation
- BSBCCO504A
Integrate customer contact operations in the organisation
- BSBCCO601A
Optimise customer contact operations
- BSBCCO601B
Optimise customer contact operations
- BSBCCO602A
Manage customer contact information
- BSBCCO602B
Manage customer contact information
- BSBCCO603A
Design and launch new customer contact facilities
- BSBCCO603B
Design and launch new customer contact facilities
- BSBCCO604A
Develop and maintain a service level strategy
- BSBCCO604B
Develop and maintain a service level strategy
- BSBCCO605A
Develop and maintain a customer contact marketing strategy
- BSBCCO605B
Develop and maintain a customer contact marketing strategy
- BSBCCO606A
Forecast and plan using customer contact traffic information analysis
- BSBCCO606B
Forecast and plan using customer contact traffic information analysis
- BSBCCO607A
Manage customer contact centre staffing
- BSBCCO607B
Manage customer contact centre staffing
- BSBCCO608A
Manage customer contact operational costs
- BSBCCO608B
Manage customer contact operational costs
- BSBCCO609A
Integrate customer contact operations within the organisation
- BSBCMM101A
Apply basic communication skills
- BSBCMM201A
Communicate in the workplace
- BSBCMM301A
Process customer complaints
- BSBCMM301B
Process customer complaints
- BSBCMM401A
Make a presentation
- BSBCMM402A
Implement effective communication strategies
- BSBCMM501A
Develop and nurture relationships
- BSBCMN311B
Maintain workplace safety
- BSBCOM401B
Organise and monitor the operation of compliance management system
- BSBCOM402B
Implement processes for the management of a breach in compliance requirements
- BSBCOM403B
Provide education and training on compliance requirements and systems
- BSBCOM404B
Promote and liaise on compliance requirements, systems and related issues
- BSBCOM405A
Promote compliance with legislation
- BSBCOM406A
Conduct work within a compliance framework
- BSBCOM501B
Identify and interpret compliance requirements
- BSBCOM502B
Evaluate and review compliance
- BSBCOM503B
Develop processes for the management of breaches in compliance requirements
- BSBCOM601B
Research compliance requirements and issues
- BSBCOM602B
Develop and create compliance requirements
- BSBCOM603B
Plan and establish compliance management systems
- BSBCOM603C
Plan and establish compliance management systems
- BSBCON401A
Work effectively in a business continuity context
- BSBCON601A
Develop and maintain business continuity plans
- BSBCON601B
Develop and maintain business continuity plans
- BSBCON701A
Establish and review the business continuity management framework and strategies
- BSBCRT101A
Apply critical thinking techniques
- BSBCRT301A
Develop and extend critical and creative thinking skills
- BSBCRT401A
Articulate, present and debate ideas
- BSBCRT402A
Collaborate in a creative process
- BSBCRT403A
Explore the history and social impact of creativity
- BSBCRT501A
Originate and develop concepts
- BSBCRT601A
Research and apply concepts and theories of creativity
- BSBCUS201A
Deliver a service to customers
- BSBCUS201B
Deliver a service to customers
- BSBCUS301A
Deliver and monitor a service to customers
- BSBCUS301B
Deliver and monitor a service to customers
- BSBCUS401A
Coordinate implementation of customer service strategies
- BSBCUS401B
Coordinate implementation of customer service strategies
- BSBCUS402A
Address customer needs
- BSBCUS402B
Address customer needs
- BSBCUS403A
Implement customer service standards
- BSBCUS403B
Implement customer service standards
- BSBCUS501B
Manage quality customer service
- BSBCUS501C
Manage quality customer service
- BSBDES201A
Follow a design process
- BSBDES202A
Evaluate the nature of design in a specific industry context
- BSBDES301A
Explore the use of colour
- BSBDES302A
Explore and apply the creative design process to 2D forms
- BSBDES303A
Explore and apply the creative design process to 3D forms
- BSBDES304A
Source and apply design industry knowledge
- BSBDES305A
Source and apply information on the history and theory of design
- BSBDES401A
Generate design solutions
- BSBDES402A
Interpret and respond to a design brief
- BSBDES403A
Develop and extend design skills and practice
- BSBDES501A
Implement design solutions
- BSBDES502A
Establish, negotiate and refine a design brief
- BSBDES601A
Manage design realisation
- BSBDES602A
Research global design trends
- BSBDES701A
Research and apply design theory
- BSBDIV301A
Work effectively with diversity
- BSBDIV501A
Manage diversity in the workplace
- BSBDIV601A
Develop and implement diversity policy
- BSBDIV701A
Develop cross cultural communication and negotiation strategies
- BSBEBU401A
Review and maintain a website
- BSBEBU501A
Investigate and design e business solutions
- BSBEBU502A
Implement e business solutions
- BSBEDU301A
Assist with monitoring compliance in international education services
- BSBEDU302A
Assist in resolution of issues and incidents in an international education environment
- BSBEDU303A
Assist with the provision of international education information
- BSBEDU304A
Assist with the provision of pastoral care services to international students
- BSBEDU305A
Assist with international education events and programs
- BSBEDU401A
Coordinate provision of pastoral care services to international students
- BSBEDU501A
Facilitate international education compliance
- BSBEDU502A
Manage international education issues and incidents
- BSBEDU503A
Manage international student recruitment and selection
- BSBEDU504A
Manage international education and training processes
- BSBEDU505A
Manage international client accommodation services
- BSBEDU506A
Facilitate international education events and programs
- BSBEDU507A
Manage transnational offshore education programs
- BSBEDU508A
Manage international education financial and administrative processes
- BSBEDU509A
Use information to enhance international education work role performance
- BSBEDU701A
Investigate current trends in internationalisation of education
- BSBEDU702A
Establish international onshore education initiatives
- BSBEDU703A
Establish transnational offshore education initiatives
- BSBEDU704A
Conduct applied international education research
- BSBEMS401B
Develop and implement business development strategies to expand client base
- BSBEMS402B
Develop and implement strategies to source and assess candidates
- BSBEMS403B
Develop and provide employment management services to candidates
- BSBEMS404B
Manage the recruitment process for client organisations
- BSBFIA301A
Maintain financial records
- BSBFIA302A
Process payroll
- BSBFIA303A
Process accounts payable and receivable
- BSBFIA304A
Maintain a general ledger
- BSBFIA401A
Prepare financial reports
- BSBFIA402A
Report on financial activity
- BSBFIA501A
Report on finances related to international business
- BSBFIM501A
Manage budgets and financial plans
- BSBFIM502A
Manage payroll
- BSBFIM601A
Manage finances
- BSBFIM701A
Manage financial resources
- BSBFLM303C
Contribute to effective workplace relationships
- BSBFLM305C
Support operational plan
- BSBFLM306C
Provide workplace information and resourcing plans
- BSBFLM309C
Support continuous improvement systems and processes
- BSBFLM311C
Support a workplace learning environment
- BSBFLM312C
Contribute to team effectiveness
- BSBFLM313A
Apply language, literacy and numeracy to support others in the workplace
- BSBFLM314A
Mentor others in the workplace to support their language, literacy and numeracy skill development
- BSBFRA301B
Work within a franchise
- BSBFRA401B
Manage compliance with franchisee obligations and legislative requirements
- BSBFRA402B
Establish a franchise
- BSBFRA403B
Manage relationship with franchisor
- BSBFRA404B
Manage a multiple site franchise
- BSBFRA501B
Establish a franchise operation
- BSBFRA502B
Manage a franchise operation
- BSBFRA503B
Manage establishment of new sites or regions
- BSBFRA504B
Manage relationships with franchisees
- BSBFRA505B
Manage closure of a franchise
- BSBGOV401A
Implement Board member responsibilities
- BSBGOV402A
Work within organisational structure
- BSBGOV403A
Analyse financial reports and budgets
- BSBHRM401A
Review human resources functions
- BSBHRM402A
Recruit, select and induct staff
- BSBHRM403A
Support performance management process
- BSBHRM501A
Manage human resources services
- BSBHRM502A
Manage human resources management information systems
- BSBHRM503B
Manage performance management systems
- BSBHRM504A
Manage workforce planning
- BSBHRM505B
Manage remuneration and employee benefits
- BSBHRM506A
Manage recruitment selection and induction processes
- BSBHRM507A
Manage separation or termination
- BSBHRM509A
Manage rehabilitation or return to work programs
- BSBHRM510A
Manage mediation processes
- BSBHRM511A
Manage expatriate staff
- BSBHRM512A
Develop and manage performance-management processes
- BSBHRM602B
Manage human resources strategic planning
- BSBHRM604A
Manage employee relations
- BSBIND101A
Work effectively in a contact centre environment
- BSBIND201A
Work effectively in a business environment
- BSBIND301A
Work effectively in an educational environment
- BSBIND302A
Work effectively in the international education services industry
- BSBINM201A
Process and maintain workplace information
- BSBINM202A
Handle mail
- BSBINM301A
Organise workplace information
- BSBINM302A
Utilise a knowledge management system
- BSBINM303A
Handle receipt and despatch of information
- BSBINM401A
IMPLEMENT WORKPLACE INFORMATION SYSTEM
- BSBINM501A
Manage an information or knowledge management system
- BSBINM601A
Manage knowledge and information
- BSBINN201A
Contribute to workplace innovation
- BSBINN301A
Promote innovation in a team environment
- BSBINN501A
Establish systems that support innovation
- BSBINN502A
Build and sustain an innovative work environment
- BSBINN601B
Manage organisational change
- BSBINN801A
Lead innovative thinking and practice
- BSBINT301B
Apply knowledge of the international trade environment to complete work
- BSBINT302B
Apply knowledge of legislation relevant to international trade to complete work
- BSBINT303B
Organise the importing and exporting of goods
- BSBINT304B
Assist in the international transfer of services
- BSBINT305B
Prepare business documents for the international trade of goods
- BSBINT306B
Apply knowledge of international finance and insurance to complete work requirements
- BSBINT401B
Research international business opportunities
- BSBINT405B
Apply knowledge of import and export international conventions, laws and finance
- BSBINT407B
Prepare business advice on export Free on Board Value
- BSBINT408B
Prepare business advice on the taxes and duties for international trade transactions
- BSBINT409B
Plan for international trade
- BSBIPR301A
Comply with organisational requirements for protection and use of intellectual property
- BSBIPR401A
Use and respect copyright
- BSBIPR402A
Protect and use new inventions and innovations
- BSBIPR403A
Protect and use brands and business identity
- BSBIPR404A
Protect and use innovative designs
- BSBIPR405A
Protect and use intangible assets in small business
- BSBIPR501A
Manage intellectual property to protect and grow business
- BSBIPR601A
Develop and implement strategies for intellectual property management
- BSBITA401A
Design databases
- BSBITA601A
Configure and optimise customer contact technology
- BSBITB501A
Establish and maintain a workgroup computer network
- BSBITB701A
Implement advanced electronic technologies
- BSBITS401A
Maintain business technology
- BSBITS401B
Maintain business technology
- BSBITU101A
Operate a personal computer
- BSBITU102A
Develop keyboard skills
- BSBITU201A
Produce simple word processed documents
- BSBITU202A
Create and use spreadsheets
- BSBITU203A
Communicate electronically
- BSBITU301A
Create and use databases
- BSBITU302B
Create electronic presentations
- BSBITU303A
Design and produce text documents
- BSBITU304A
Produce spreadsheets
- BSBITU305A
Conduct online transactions
- BSBITU306A
Design and produce business documents
- BSBITU307A
Develop keyboarding speed and accuracy
- BSBITU309A
Produce desktop published documents
- BSBITU401A
Design and develop complex text documents
- BSBITU402A
Develop and use complex spreadsheets
- BSBITU404A
Produce complex desktop published documents
- BSBLED101A
Plan skills development
- BSBLED301A
Undertake e-learning
- BSBLED401A
Develop teams and individuals
- BSBLED501A
Develop a workplace learning environment
- BSBLED502A
Manage programs that promote personal effectiveness
- BSBLED503A
Maintain and enhance professional practice
- BSBLED701A
Lead personal and strategic transformation
- BSBLED702A
Lead learning strategy implementation
- BSBLED703A
Implement improved learning practice
- BSBLED704A
Review enterprise e learning systems and solutions implementation
- BSBLED705A
Plan and implement a mentoring program
- BSBLED706A
Plan and implement a coaching strategy
- BSBLED707A
Establish career development services
- BSBLED708A
Conduct a career development session
- BSBLED709A
Identify and communicate trends in career development
- BSBLED710A
Develop human capital
- BSBLEG301A
Apply knowledge of the legal system to complete tasks
- BSBLEG302A
Carry out search of the public record
- BSBLEG303A
Deliver court documentation
- BSBLEG304A
Apply the principles of confidentiality and security within the legal environment
- BSBLEG305A
Use legal terminology in order to carry out tasks
- BSBLEG306A
Maintain records for time and disbursements in a legal practice
- BSBLEG308A
Assist in prioritising and planning activities in a legal practice
- BSBLEG403B
Maintain trust accounts
- BSBLEG413A
Identify and apply the legal framework
- BSBLEG414A
Establish and maintain a file in legal services
- BSBLEG415A
Apply the principles of contract law
- BSBLEG416A
Apply the principles of the law of torts
- BSBLEG417A
Apply the principles of evidence law
- BSBLEG418A
Produce complex legal documents
- BSBLEG510A
Apply legal principles in family law matters
- BSBLEG511A
Apply legal principles in criminal law matters
- BSBLEG512A
Apply legal principles in property law matters
- BSBLEG513A
Apply legal principles in corporation law matters
- BSBLEG514A
Assist with civil procedure
- BSBLEG515A
Apply legal principles in wills and probate matters
- BSBMED301B
Interpret and apply medical terminology appropriately
- BSBMED302B
Prepare and process medical accounts
- BSBMED303B
Maintain patient records
- BSBMED304B
Assist in controlling stocks and supplies
- BSBMED305B
Apply the principles of confidentiality, privacy and security within the medical environment
- BSBMED401B
Manage patient record keeping system
- BSBMGT401A
Show leadership in the workplace
- BSBMGT402A
Implement operational plan
- BSBMGT403A
Implement continuous improvement
- BSBMGT404A
Lead and facilitate off site staff
- BSBMGT405A
Provide personal leadership
- BSBMGT406A
Plan and monitor continuous improvement
- BSBMGT502B
Manage people performance
- BSBMGT515A
Manage operational plan
- BSBMGT516C
Facilitate continuous improvement
- BSBMGT605B
Provide leadership across the organisation
- BSBMGT608C
Manage innovation and continuous improvement
- BSBMGT615A
Contribute to organisation development
- BSBMGT616A
Develop and implement strategic plans
- BSBMGT617A
Develop and implement a business plan
- BSBMGT618A
Develop a contact centre business plan
- BSBMKG401B
Profile the market
- BSBMKG402B
Analyse consumer behaviour for specific markets
- BSBMKG408B
Conduct market research
- BSBMKG409A
Design direct response offers
- BSBMKG410A
Test direct marketing activities
- BSBMKG411A
Analyse direct marketing databases
- BSBMKG412A
Conduct e-marketing communications
- BSBMKG413A
Promote products and services
- BSBMKG414B
Undertake marketing activities
- BSBMKG415A
Research international markets
- BSBMKG416A
Market goods and services internationally
- BSBMKG501B
Identify and evaluate marketing opportunities
- BSBMKG502B
Establish and adjust the marketing mix
- BSBMKG506B
Plan market research
- BSBMKG507A
Interpret Market Trends And Developments
- BSBMKG508A
Plan direct marketing activities
- BSBMKG509A
Implement and monitor direct marketing activities
- BSBMKG510B
Plan e-marketing communications
- BSBMKG511A
Analyse data from international markets
- BSBMKG512A
Forecast international market and business needs
- BSBMKG513A
Promote products and services to international markets
- BSBMKG514A
Implement and monitor marketing activities
- BSBMKG515A
Conduct a marketing audit
- BSBMKG516B
Profile international markets
- BSBMKG517A
Analyse consumer behaviour for specific international markets
- BSBMKG518A
Plan and implement services marketing
- BSBMKG519A
Plan and implement business-to-business marketing
- BSBMKG520A
Manage compliance within the marketing legislative framework
- BSBMKG521A
Plan and implement sponsorship and event marketing
- BSBMKG522A
Plan measurement of marketing effectiveness
- BSBMKG523A
Design and develop an integrated marketing communication plan
- BSBMKG603B
Manage the marketing process
- BSBMKG605B
Evaluate international marketing opportunities
- BSBMKG606B
Manage international marketing programs
- BSBMKG607B
Manage market research
- BSBMKG608A
Develop organisational marketing objectives
- BSBMKG609A
Develop a marketing plan
- BSBMKG610A
Develop, implement and monitor a marketing campaign
- BSBMKG611A
Manage measurement of marketing effectiveness
- BSBOHS201A
Participate in OHS processes
- BSBOHS301B
Apply knowledge of OHS legislation in the workplace
- BSBOHS302B
Participate effectively in OHS communication and consultative processes
- BSBOHS303B
Contribute to OHS hazard identification and risk assessment
- BSBOHS304B
Contribute to OHS hazard control
- BSBOHS305B
Contribute to OHS issue resolution
- BSBOHS306B
Contribute to implementing emergency prevention activities and response procedures
- BSBOHS307B
Participate in OHS investigations
- BSBOHS401B
Contribute to the implementation of a systematic approach to managing OHS
- BSBOHS402B
Contribute to the implementation of the OHS consultation process
- BSBOHS403B
Identify hazards and assess OHS risks
- BSBOHS404B
Contribute to the implementation of strategies to control OHS risk
- BSBOHS405B
Contribute to the implementation of emergency procedures
- BSBOHS406C
Use equipment to conduct workplace monitoring
- BSBOHS407A
Monitor a safe workplace
- BSBOHS408A
Assist with compliance with OHS and other relevant laws
- BSBOHS501B
Participate in the coordination and maintenance of a systematic approach to managing OHS
- BSBOHS502B
Participate in the management of the OHS information and data systems
- BSBOHS503B
Assist in the design and development of OHS participative arrangements
- BSBOHS504B
Apply principles of OHS risk management
- BSBOHS505C
Manage hazards in the work environment
- BSBOHS506B
Monitor and facilitate the management of hazards associated with plant
- BSBOHS507B
Facilitate the application of principles of occupational health to control OHS risk
- BSBOHS508B
Participate in the investigation of incidents
- BSBOHS509A
Ensure a safe workplace
- BSBOHS601B
Develop a systematic approach to managing OHS
- BSBOHS602B
Develop OHS information and data analysis and reporting and recording processes
- BSBOHS603B
Analyse and evaluate OHS risk
- BSBOHS604B
Apply ergonomic principles to control OHS risk
- BSBOHS605B
Apply occupational hygiene principles to control OHS risk
- BSBOHS606B
Develop and implement crisis management processes
- BSBOHS607B
Advise on application of safe design principles to control OHS risk
- BSBOHS608B
Conduct an OHS audit
- BSBOHS609B
Evaluate an organisation's OHS performance
- BSBPMG401A
Apply project scope management techniques
- BSBPMG402A
Apply time management techniques
- BSBPMG403A
Apply cost management techniques
- BSBPMG404A
Apply quality management techniques
- BSBPMG405A
Apply human resources management approaches
- BSBPMG406A
Apply communications management techniques
- BSBPMG407A
Apply risk management techniques
- BSBPMG408A
Apply contract and procurement procedures
- BSBPMG409A
Apply project scope-management techniques
- BSBPMG410A
Apply project time-management techniques
- BSBPMG411A
Apply project quality-management techniques
- BSBPMG412A
Apply project cost-management techniques
- BSBPMG413A
Apply project human resources management approaches
- BSBPMG417A
Apply project life cycle management processes
- BSBPMG418A
Apply project stakeholder engagement techniques
- BSBPMG501A
Manage application of project integrative processes
- BSBPMG502A
Manage project scope
- BSBPMG503A
Manage project time
- BSBPMG504A
Manage project costs
- BSBPMG505A
Manage project quality
- BSBPMG506A
Manage project human resources
- BSBPMG507A
Manage project communications
- BSBPMG508A
Manage project risk
- BSBPMG509A
Manage project procurement
- BSBPMG510A
Manage projects
- BSBPMG511A
Manage project scope
- BSBPMG512A
Manage project time
- BSBPMG513A
Manage project quality
- BSBPMG514A
Manage project cost
- BSBPMG515A
Manage project human resources
- BSBPMG516A
Manage project information and communication
- BSBPMG517A
Manage project risk
- BSBPMG518A
Manage project procurement
- BSBPMG519A
Manage project stakeholder engagement
- BSBPMG520A
Manage project governance
- BSBPMG521A
Manage project integration
- BSBPMG601A
Direct the integration of projects
- BSBPMG602A
Direct the scope of a project program
- BSBPMG603A
Direct time management of a project program
- BSBPMG604A
Direct cost management of a project program
- BSBPMG605A
Direct quality management of a project program
- BSBPMG606A
Direct human resources management of a project program
- BSBPMG607A
Direct communications management of a project program
- BSBPMG608A
Direct risk management of a project program
- BSBPMG609A
Direct procurement and contracting for a project program
- BSBPRO301A
Recommend products and services
- BSBPRO401A
Develop product knowledge
- BSBPUB401A
Develop and apply knowledge of public relations industry
- BSBPUB402A
Develop public relations campaigns
- BSBPUB403A
Develop public relations documents
- BSBPUB501A
Manage the public relations publication process
- BSBPUB502A
Develop and manage complex public relations campaigns
- BSBPUB503A
Manage fundraising and sponsorship activities
- BSBPUB504A
Develop and implement crisis management plans
- BSBPUR301B
Purchase goods and services
- BSBPUR401B
Plan purchasing
- BSBPUR402B
Negotiate contracts
- BSBPUR403B
Conduct international purchasing
- BSBPUR501B
Develop, implement and review purchasing strategies
- BSBPUR501C
Develop, implement and review purchasing strategies
- BSBPUR502B
Manage supplier relationships
- BSBPUR503B
Manage international purchasing
- BSBPUR503C
Manage international purchasing
- BSBPUR504B
Manage a supply chain
- BSBREL401A
Establish networks
- BSBREL402A
Build client relationships and business networks
- BSBREL403A
Implement international client relationship strategies
- BSBREL501A
Build international client relationships
- BSBREL502A
Build international business networks
- BSBREL701A
Develop and cultivate collaborative partnerships and relationships
- BSBRES401A
Analyse and present research information
- BSBRES404A
Research legal information using primary sources
- BSBRES502A
Research legal information using secondary sources
- BSBRES801A
Initiate and lead applied research
- BSBRKG301B
Control records
- BSBRKG302B
Undertake disposal
- BSBRKG303B
Retrieve information from records
- BSBRKG304B
Maintain business records
- BSBRKG305A
Review recordkeeping functions
- BSBRKG401B
Review the status of a record
- BSBRKG402B
Provide information from and about records
- BSBRKG403B
Set up a business or records system for a small business
- BSBRKG403C
Set up a business or records system for a small business
- BSBRKG404A
Monitor and maintain records in an online environment
- BSBRKG502B
Manage and monitor business or records systems
- BSBRKG505B
Document or reconstruct a business or records system
- BSBRKG506A
Develop and maintain terminology and classification schemes
- BSBRKG601B
Define recordkeeping framework
- BSBRKG603B
Prepare a functional analysis for an organisation
- BSBRKG604B
Determine security and access rules and procedures
- BSBRKG605B
Determine records requirements to document a function
- BSBRKG606B
Design a records retention and disposal schedule
- BSBRKG607B
Document and monitor the record creating context
- BSBRKG608B
Plan management of records over time
- BSBRSK401A
Identify risk and apply risk management processes
- BSBRSK501A
Manage risk
- BSBRSK501B
Manage risk
- BSBSLS407A
Identify and plan sales prospects
- BSBSLS408A
Present, secure and support sales solutions
- BSBSLS501A
Develop a sales plan
- BSBSLS502A
Lead and manage a sales team
- BSBSMB201A
Identify suitability for micro business
- BSBSMB301A
Investigate micro business opportunities
- BSBSMB302A
Develop a micro business proposal
- BSBSMB303A
Organise finances for the micro business
- BSBSMB304A
Determine resource requirements for the micro business
- BSBSMB305A
Comply with regulatory, taxation and insurance requirements for the micro business
- BSBSMB306A
Plan a home based business
- BSBSMB307A
Set up information and communications technology for the micro business
- BSBSMB308A
Improve energy efficiency in micro or small business operations
- BSBSMB401A
Establish legal and risk management requirements of small business
- BSBSMB402A
Plan small business finances
- BSBSMB403A
Market the small business
- BSBSMB404A
Undertake small business planning
- BSBSMB405A
Monitor and manage small business operations
- BSBSMB405B
Monitor and manage small business operations
- BSBSMB406A
Manage small business finances
- BSBSMB407A
Manage a small team
- BSBSMB408B
Manage personal, family, cultural and business obligations
- BSBSMB409A
Build and maintain relationships with small business stakeholders
- BSBSMB410A
Review and implement energy efficiency in business operations
- BSBSMB411A
Manage specialist external advisory services
- BSBSMB412A
Introduce cloud computing into business operations
- BSBSUS201A
Participate in environmentally sustainable work practices
- BSBSUS301A
Implement and monitor environmentally sustainable work practices
- BSBSUS501A
Develop workplace policy and procedures for sustainability
- BSBWHS201A
Contribute to health and safety of self and others
- BSBWHS304A
Participate effectively in WHS communication and consultation processes
- BSBWHS305A
Contribute to WHS issue resolution
- BSBWHS404A
Contribute to WHS hazard identification, risk assessment and risk control
- BSBWHS405A
Contribute to implementing and maintaining WHS management systems
- BSBWHS406A
Assist with responding to incidents
- BSBWHS407A
Assist with claims management, rehabilitation and return-to-work programs
- BSBWHS408A
Assist with effective WHS management of contractors
- BSBWHS410A
Contribute to work-related health and safety measures and initiatives
- BSBWHS502A
Manage effective WHS consultation and participation processes
- BSBWHS504A
Manage WHS hazards and risks
- BSBWHS505A
Investigate WHS incidents
- BSBWHS506A
Contribute to developing, implementing and maintaining WHS management systems
- BSBWHS507A
Contribute to managing WHS information systems
- BSBWHS509A
Facilitate the development and use of hazard-management tools
- BSBWHS601A
Apply legislative frameworks for WHS
- BSBWHS602A
Facilitate WHS activities
- BSBWHS603A
Implement WHS risk management
- BSBWHS604A
Evaluate the WHS performance of organisations
- BSBWHS605A
Develop, implement and maintain WHS management systems
- BSBWHS606A
Conduct a WHS audit
- BSBWHS607A
Apply ergonomics to manage WHS hazards and risks
- BSBWHS608A
Assist with applying occupational hygiene to manage WHS hazards and risks
- BSBWHS609A
Advise on the application of safe design principles to control WHS risks
- BSBWOR201A
Manage personal stress in the workplace
- BSBWOR202A
Organise and complete daily work activities
- BSBWOR203A
Work effectively with others
- BSBWOR204A
Use business technology
- BSBWOR301A
Organise personal work priorities and development
- BSBWOR301B
Organise personal work priorities and development
- BSBWOR302A
Work effectively as an off site worker
- BSBWOR401A
Establish effective workplace relationships
- BSBWOR402A
Promote team effectiveness
- BSBWOR403A
Manage stress in the workplace
- BSBWOR404B
Develop work priorities
- BSBWOR501B
Manage personal work priorities and professional development
- BSBWOR502B
Ensure team effectiveness
- BSBWRK401A
Develop and implement an organising plan
- BSBWRK402A
Empower workers
- BSBWRK403A
Communicate with workers
- BSBWRK404A
Promote equality of opportunity and fair treatment for all workers
- BSBWRK405A
Promote union values, principles and policies
- BSBWRK406A
Participate in the bargaining process
- BSBWRK407A
Provide advice to union members
- BSBWRK408A
Undertake negotiations
- BSBWRK409A
Prepare for and participate in dispute resolution
- BSBWRK410A
Implement industrial relations procedures
- BSBWRK411A
Support employee and industrial relations procedures
- BSBWRK501A
Develop, manage and review campaigns and projects
- BSBWRK502A
Represent the union in key forums
- BSBWRK503A
Coordinate case preparation and research
- BSBWRK504A
Advocate and present cases for members
- BSBWRK505A
Develop, implement and manage union policy
- BSBWRK506A
Coordinate research and analysis
- BSBWRK507A
Apply strategic unionism
- BSBWRK508A
Manage and oversee bargaining
- BSBWRK509A
Manage industrial relations
- BSBWRT301A
Write simple documents
- BSBWRT401A
Write complex documents
- BSBWRT501A
Write persuasive copy
- CHCCOM3C
Utilise specialist communication skills to build strong relationships
- CHCORG614A
Manage a community sector organisation
- CHCPOL3A
Undertake research activities
- CUFWRT401A
Edit texts
- CUFWRT402A
Write extended stories
- CULMS207C
Assist with the presentation of public activities and events
- FNSACCT407B
Set up and operate a computerised accounting system
- FNSFLIT201B
Develop and use a personal budget
- FNSFLIT203A
Develop understanding of debt and consumer credit
- FNSICCUS301B
Respond to customer enquiries
- FNSICGEN305B
Maintain daily financial/business records
- FNSICORG515B
Provide mentoring and coaching within the workplace
- FNSICSAM301B
Identify opportunities for cross selling products and services
- FNSICSAM402B
Implement a sales plan
- HLTFA301B
Apply first aid
- HLTFA402B
Apply advanced first aid
- HLTFA403A
Manage first aid in the workplace
- ICAA5056B
Prepare disaster recovery and contingency plans
- ICAA6149B
Implement quality assurance processes for business solutions
- ICAU1133B
Send and retrieve information using web browsers and email
- ICAU1204B
Locate and use relevant on-line information
- ICAU2006B
Operate computing packages
- PSPETHC301B
Uphold the values and principles of public service
- PSPGOV314A
Contribute to conflict management
- PSPGOV406B
Gather and analyse information
- PSPGOV407B
Provide a quotation
- PSPGOV507A
Undertake negotiations
- PSPGOV602B
Establish and maintain strategic networks
- PSPLEGN301B
Comply with legislation in the public sector
- PSPPM402B
Manage simple projects
- PSPPROC406A
Procure goods and services
- PSPPROC407A
Establish procurement need
- PSPPROC408A
Develop requests for offers
- PSPPROC409A
Receive and select offers
- PSPPROC410A
Administer contracts
- PSPPROC502A
Establish contract management arrangements
- PSPPROC503A
Manage contract performance
- PSPPROC504A
Finalise contracts
- PSPPROC602B
Direct the management of contracts
- THHGLE05B
Roster staff