Qualifications
- Certificate I in Retail Services
- Certificate II in Community Pharmacy
- Certificate II in Retail Services
- Certificate III in Community Pharmacy
- Certificate III in Retail
- Certificate III in Business to Business Sales
- Certificate IV in Community Pharmacy
- Certificate IV in Community Pharmacy Dispensary
- Certificate IV in Retail Management
- Diploma of Retail Leadership
- Diploma of Visual Merchandising
- Diploma of Retail Merchandise Management
Units of competency
- SIRCCCS001
Interact with pharmacy customers
- SIRCCCS002
Provide and promote services to pharmacy customers
- SIRCCPM001
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
- SIRCCPM002
Coordinate a pharmacy quality system
- SIRCCPM003
Lead and develop pharmacy teams
- SIRCCPM004
Manage pharmacy sales and service delivery
- SIRCCPM005
Manage pharmacy premises, equipment and merchandise
- SIRCCPM006
Develop a pharmacy product and service range
- SIRCDIS001
Assist customers with prescriptions
- SIRCDIS002
Deliver medicines to customers outside the pharmacy
- SIRCDIS003
Assist in dispensing prescriptions
- SIRCDIS004
Assist in preparing dose administration aids
- SIRCDIS005
Assist in preparing extemporaneous prescriptions
- SIRCDIS006
Maintain dispensary stock
- SIRCDIS007
Administer dispensary computer systems and claims
- SIRCDIS008
Coordinate service to residential care facilities
- SIRCHCS001
Support the management of obstructive sleep apnoea
- SIRCHCS002
Supply and hire home health care aids and equipment
- SIRCHCS003
Test blood pressure and advise on self-monitoring
- SIRCHCS004
Test blood glucose and advise on equipment and services for diabetes management
- SIRCHCS005
Provide Australian Needle and Syringe Program services
- SIRCHCS006
Coordinate pharmacy health promotions
- SIRCIND001
Work effectively in a community pharmacy
- SIRCIND002
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
- SIRCINF001
Use pharmacy practices for infection control
- SIRCPPA001
Assist customers with vitamins, minerals and supplements
- SIRCPPA002
Assist customers with eye and ear care products
- SIRCPPA003
Assist customers with first aid products
- SIRCPPA004
Assist customers with oral care products
- SIRCPPA005
Assist customers with cough and cold relief products
- SIRCPPA006
Assist customers with skin and anti-fungal products
- SIRCPPA007
Assist customers with pregnancy and maternal health products and services
- SIRCPPA008
Assist customers with products for gastro-intestinal conditions
- SIRCPPA009
Assist customers with allergy relief products
- SIRCPPA010
Assist customers with analgesic and anti-inflammatory products
- SIRCPPA011
Assist customers with baby and infant care products
- SIRCPPA012
Assist customers with asthma-care aids and equipment
- SIRCPPA013
Assist customers with smoking cessation products
- SIRCPPA014
Assist customers with continence management products
- SIRCPPA015
Assist customers with wound care products
- SIRCPPA016
Assist customers with diet, nutrition and weight-management products and services
- SIRCPPA017
Assist customers with complementary medicines
- SIRCPPA018
Assist customers with women’s and men’s health care products
- SIRRFSA001
Handle food safely in a retail environment
- SIRRFSA002
Supervise a food safety program
- SIRRINV001
Receive and handle retail stock
- SIRRINV002
Control stock
- SIRRMER001
Produce visual merchandise displays
- SIRRMER002
Merchandise food products
- SIRRMER003
Coordinate visual merchandising activities
- SIRRMER004
Develop visual merchandising creative concepts
- SIRRMER005
Implement visual merchandising concepts
- SIRRMER006
Achieve visual merchandising targets
- SIRRMER007
Design and install visual merchandising displays
- SIRRMER008
Plan and style merchandise photo shoots
- SIRRMER009
Plan and organise display lighting
- SIRRMER010
Style using visual merchandising aids
- SIRRMER011
Design and install merchandise signage
- SIRRMER012
Develop retail space and product management plans
- SIRRMER013
Develop visual merchandising guidelines
- SIRRMER021
Design and construct visual merchandising display element
- SIRRMER022
Develop and implement creative photographic styling solution
- SIRRMER023
Develop a visual merchandising brand strategy
- SIRRMER024
Create in-store customer brand experience
- SIRRMER025
Explore professional practice in visual merchandising career pathways
- SIRRMRM001
Plan merchandise buying strategy
- SIRRMRM002
Develop a merchandise strategy
- SIRRMRM003
Conduct a post-trade analysis
- SIRRMRM004
Develop a merchandise financial plan
- SIRRMRM005
Develop a category financial plan
- SIRRMRM006
Plan a merchandise product range
- SIRRMRM007
Negotiate and establish supply arrangements
- SIRRMRM008
Develop a merchandise promotional plan
- SIRRMRM009
Plan merchandise buying trips
- SIRRMRM010
Plan product development
- SIRRMRM011
Manage merchandise quality and compliance
- SIRRRTF001
Balance and secure point-of-sale terminal
- SIRRRTF002
Monitor retail store financials
- SIRRRTF003
Drive retail profitability
- SIRRSTR001
Undertake strategic planning in retail
- SIRRSTY001
Style the customer
- SIRWFIN001
Complete debtor processes
- SIRWSLS001
Process product and service data
- SIRWSLS002
Analyse and achieve sales targets
- SIRWSLS003
Build sales of branded products
- SIRWSLS004
Optimise customer and territory coverage
- SIRXCEG001
Engage the customer
- SIRXCEG002
Assist with customer difficulties
- SIRXCEG003
Build customer relationships and loyalty
- SIRXCEG004
Create a customer-centric culture
- SIRXCEG005
Maintain business to business relationships
- SIRXCEG006
Provide online customer service
- SIRXCEG007
Develop online customer service standards
- SIRXCEG008
Manage disrespectful, aggressive or abusive customers
- SIRXCEG009
Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
- SIRXCHA001
Facilitate the change process
- SIRXCHA002
Lead the change process
- SIRXCOM001
Communicate in the workplace to support team and customer outcomes
- SIRXCOM002
Work effectively in a team
- SIRXCOM003
Promote team cohesion
- SIRXDLV001
Deliver food products
- SIRXECM001
Monitor and interpret online data analytics
- SIRXECM002
Prepare digital content
- SIRXECM003
Design an ecommerce site
- SIRXHRM001
Recruit, select and induct team members
- SIRXHRM002
Maintain employee relations
- SIRXHWB001
Maintain personal health and wellbeing
- SIRXHWB002
Promote workplace health and wellbeing
- SIRXIND001
Work effectively in a service environment
- SIRXIND002
Organise and maintain the store environment
- SIRXIND003
Organise personal work requirements
- SIRXIND004
Plan a career in the retail industry
- SIRXIND005
Develop personal productivity
- SIRXIND006
Review retail business fundamentals
- SIRXMGT001
Supervise and support frontline team members
- SIRXMGT002
Lead a frontline team
- SIRXMGT003
Provide leadership to others
- SIRXMGT004
Plan and manage retail projects
- SIRXMGT005
Lead the development of business opportunities
- SIRXMKT001
Support marketing and promotional activities
- SIRXMKT002
Use social media to engage customers
- SIRXMKT003
Manage promotional activities
- SIRXMKT004
Undertake digital marketing activities
- SIRXMKT005
Develop a marketing strategy
- SIRXMKT006
Develop a social media strategy
- SIRXMKT007
Develop a digital marketing plan
- SIRXOSM001
Identify and review social media and online platforms for organisational use
- SIRXOSM002
Maintain ethical and professional standards when using social media and online platforms
- SIRXOSM003
Use social media and online tools
- SIRXOSM004
Analyse performance of social media and online business tools
- SIRXOSM005
Develop a basic website for customer engagement
- SIRXOSM006
Develop and manage social media and online strategies
- SIRXOSM007
Manage risk to organisational reputation in an online setting
- SIRXPDK001
Advise on products and services
- SIRXPDK002
Advise on food products and services
- SIRXPDK003
Advise on health and nutritional products and services
- SIRXRSK001
Identify and respond to security risks
- SIRXRSK002
Maintain store security
- SIRXRSK003
Manage risk in the retail environment
- SIRXSLS001
Sell to the retail customer
- SIRXSLS002
Follow point-of-sale procedures
- SIRXSLS003
Achieve sales results
- SIRXSLS004
Drive sales results
- SIRXSLS005
Plan to trade internationally
- SIRXSTR001
Develop an ecommerce strategy
- SIRXTAD001
Train others in frontline tasks
- SIRXTAD002
Develop the retail frontline
- SIRXTAD003
Coach others for success
- SIRXWHS001
Work safely
- SIRXWHS002
Contribute to workplace health and safety
- SIRXWHS003
Maintain workplace safety