Skillsets
Qualifications
Units of competency
- BSBCMN107A
Operate a personal computer
- BSBCUS401A
Coordinate implementation of customer service strategies
- BSBEBU401A
Review and maintain a website
- BSBEBU501A
Investigate and design e business solutions
- BSBEBU502A
Implement e business solutions
- BSBFIA301A
Maintain financial records
- BSBFIA302A
Process payroll
- BSBFIA303A
Process accounts payable and receivable
- BSBFIA304A
Maintain a general ledger
- BSBFIA401A
Prepare financial reports
- BSBFIM501A
Manage budgets and financial plans
- BSBFIM502A
Manage payroll
- BSBFRA401B
Manage compliance with franchisee obligations and legislative requirements
- BSBFRA403B
Manage relationship with franchisor
- BSBFRA502B
Manage a franchise operation
- BSBITA401A
Design databases
- BSBITU102A
Develop keyboard skills
- BSBITU201A
Produce simple word processed documents
- BSBITU202A
Create and use spreadsheets
- BSBITU203A
Communicate electronically
- BSBITU301A
Create and use databases
- BSBITU302A
Create electronic presentations
- BSBITU305A
Conduct online transactions
- BSBITU306A
Design and produce business documents
- BSBITU309A
Produce desktop published documents
- BSBITU402A
Develop and use complex spreadsheets
- BSBMGT502B
Manage people performance
- BSBMGT516A
Facilitate continuous improvement
- BSBMGT617A
Develop and implement a business plan
- BSBMKG401B
Profile the market
- BSBMKG412A
Conduct e-marketing communications
- BSBMKG509A
Implement and monitor direct marketing activities
- BSBMKG510A
Plan e-marketing communications
- BSBMKG605B
Evaluate international marketing opportunities
- BSBMKG606B
Manage international marketing programs
- BSBMKG607B
Manage market research
- BSBPUR501B
Develop, implement and review purchasing strategies
- BSBRES401A
Analyse and present research information
- BSBSUS501A
Develop workplace policy and procedures for sustainability
- BSBWOR204A
Use business technology
- CPPSEC2012A
Monitor and control individual and crowd behaviour
- CPPSEC3017A
Plan and conduct evacuation of premises
- CPPSEC3018A
Provide for the safety of persons at risk
- CUEAUD03B
Operate vision systems
- CUEAUD06B
Apply a general knowledge of vision systems to work activities
- CUEFOH03C
Provide seating and ticketing advice
- CUEFOH04C
Usher patrons
- CUEFOH06C
Manage venue services
- CUEFOH08B
Process incoming customer orders
- CUELGT05B
Record and operate standard lighting cues
- CUELGT09A
Apply a general knowledge of lighting to work activities
- CUEPMT11B
Manage the production process
- CUEPRP02B
Research, obtain and prepare props
- CUESET05B
Apply set construction techniques
- CUESMT05B
Stage manage the production/event
- CUESMT10B
Organise and facilitate rehearsals
- CUESMT11B
Create, update and use production reference documents
- CUESOU07B
Apply a general knowledge of audio to work activities
- CUESTA01C
Install staging elements
- CUESTA05C
Apply a general knowledge of staging to work activities
- CUETEM03C
Establish and manage production requirements and resources
- CUETEM06B
Organise and monitor bump in_bump out
- CUETGE05C
Maintain physical production elements
- CUETGE15B
Handle physical elements during bump in_bump out
- CUFCMP301A
Implement copyright arrangements
- CUFCMP501A
Manage and exploit copyright arrangements
- CUFDIG303A
Produce and prepare photo images
- CUFIMA01A
Produce and manipulate digital images
- CUFPOP03B
Compile a production schedule
- CULLB510B
Develop and maintain community/stakeholder relationships
- CULMS008A
Conceive, develop and realise exhibition designs
- CULMS012A
Plan event touring
- CULMS412B
Record and maintain collection information
- CUSADM08A
Address copyright requirements
- CUSFIN01A
Finance a project
- CUVADM08B
Develop and manage public relations strategies
- CUVADM10B
Research and utilise revenue and funding opportunities
- CUVCRS03B
Produce computer-aided drawings
- FNSACCT407B
Set up and operate a computerised accounting system
- HLTFA301B
Apply first aid
- HLTFA302A
Provide first aid in remote situation
- ICAS1193B
Connect a workstation to the internet
- ICAS2017B
Maintain system integrity
- MEM18001C
Use hand tools
- MEM18002B
Use power tools/hand held operations
- PUAWER004B
Respond to workplace emergencies
- RIISAM204A
Operate small plant and equipment
- RTE3601A
Install irrigation systems
- RTE3605A
Troubleshoot irrigation systems
- RTF2017A
Prune shrubs and small trees
- RTF2204A
Construct low-profile timber or modular retaining walls
- RTF2208A
Lay paving
- RTF3036A
Plan and establish plant displays
- RTF3204A
Construct concrete structures and features
- RTF3217A
Set out site for construction works
- SIFBGM001A
Provide general grounds care
- SIFBGM002A
Maintain property and structures
- SIFBGM006A
Evaluate building and grounds maintenance and development needs
- SIFBGM007A
Coordinate building and grounds maintenance and development
- SIRXCCS001A
Apply point-of-sale handling procedures
- SIRXMER001A
Merchandise products
- SIRXQUA001A
Develop innovative ideas at work
- SIRXQUA002A
Lead a team to foster innovation
- SIRXQUA003A
Create an innovative work environment
- SIRXQUA004A
Set up systems that support innovation
- SIRXRSK001A
Minimise theft
- SIRXSLS001A
Sell products and services
- SIRXSLS002A
Advise on products and services
- SITHACS001B
Provide accommodation reception services
- SITHACS002B
Conduct night audit
- SITHACS003A
Provide porter services
- SITHACS004B
Provide housekeeping services to guests
- SITHACS005B
Prepare rooms for guests
- SITHACS006B
Clean premises and equipment
- SITHACS007B
Launder linen and guest clothes
- SITHACS008B
Provide valet service
- SITHASC001A
Use basic Asian methods of cookery
- SITHASC002A
Produce appetisers and snacks for Asian cuisines
- SITHASC003A
Prepare stocks and soups for Asian cuisines
- SITHASC004A
Prepare sauces, dips and accompaniments for Asian cuisines
- SITHASC005A
Prepare salads for Asian cuisines
- SITHASC006A
Prepare rice and noodles for Asian cuisines
- SITHASC007A
Prepare meat, poultry, seafood and vegetables for Asian cuisines
- SITHASC008B
Prepare desserts for Asian cuisines
- SITHASC009A
Prepare curry paste and powder for Asian cuisines
- SITHASC010A
Prepare satay for Asian cuisines
- SITHASC011A
Prepare vegetarian dishes for Asian cuisines
- SITHASC012A
Select, prepare and serve specialised Asian cuisines
- SITHASC013B
Plan menus for Asian cuisines
- SITHASC014A
Design and operate an Asian kitchen
- SITHASC015A
Prepare and produce Japanese raw fish (sashimi)
- SITHASC016A
Prepare and produce Japanese simmered, grilled, deepfried and steamed dishes
- SITHASC017A
Prepare and produce Japanese one pot cookery
- SITHASC018A
Prepare and produce Japanese rice cookery
- SITHASC019A
Prepare and produce Japanese fruit-based desserts, cakes and sweetmeats
- SITHASC020A
Prepare and produce Chinese dim sum
- SITHASC021A
Prepare and cook Chinese roast meat cuts and poultry
- SITHASC022A
Prepare and produce tandoori food items
- SITHASC023A
Prepare and produce Indian breads
- SITHASC024A
Prepare and produce Indian sweetmeats
- SITHASC025A
Prepare Indian pickles and chutneys
- SITHASC026A
Prepare and produce Indonesian crackers
- SITHASC027A
Prepare, cook and serve Asian food for food service
- SITHASC028A
Prepare, cook and serve Asian food for menus
- SITHCCC001B
Organise and prepare food
- SITHCCC002A
Present food
- SITHCCC003B
Receive and store kitchen supplies
- SITHCCC004B
Clean and maintain kitchen premises
- SITHCCC005A
Use basic methods of cookery
- SITHCCC006A
Prepare appetisers and salads
- SITHCCC007A
Prepare sandwiches
- SITHCCC008A
Prepare stocks, sauces and soups
- SITHCCC009A
Prepare vegetables, fruit, eggs and farinaceous dishes
- SITHCCC010A
Select, prepare and cook poultry
- SITHCCC011A
Select, prepare and cook seafood
- SITHCCC012A
Select, prepare and cook meat
- SITHCCC013A
Prepare hot and cold desserts
- SITHCCC014A
Prepare pastries, cakes and yeast goods
- SITHCCC015A
Plan and prepare food for buffets
- SITHCCC016A
Develop cost-effective menus
- SITHCCC017A
Organise bulk cooking operations
- SITHCCC018A
Prepare pates and terrines
- SITHCCC019A
Plan, prepare and display a buffet
- SITHCCC020B
Prepare portion-controlled meat cuts
- SITHCCC021B
Handle and serve cheese
- SITHCCC022A
Prepare chocolate and chocolate confectionery
- SITHCCC023B
Select, prepare and serve specialised food items
- SITHCCC024B
Select, prepare and serve specialised cuisines
- SITHCCC025A
Monitor catering revenue and costs
- SITHCCC026A
Establish and maintain quality control of food
- SITHCCC027A
Prepare, cook and serve food for food service
- SITHCCC028A
Prepare, cook and serve food for menus
- SITHCCC029A
Prepare foods according to dietary and cultural needs
- SITHCCC030A
Package prepared foodstuffs
- SITHCCC031A
Operate a fast food outlet
- SITHCCC032A
Apply cook-chill production processes
- SITHCCC033B
Apply catering control principles
- SITHCCC034A
Apply cook-freeze production processes
- SITHCCC035A
Develop menus to meet special dietary and cultural needs
- SITHCCC036B
Select catering systems
- SITHCCC037C
Manage facilities associated with commercial catering contracts
- SITHCCC038B
Plan catering for an event or function
- SITHCCC039B
Prepare tenders for catering contracts
- SITHCCC040A
Design menus to meet market needs
- SITHFAB001C
Clean and tidy bar areas
- SITHFAB002C
Operate a bar
- SITHFAB003A
Serve food and beverage to customers
- SITHFAB004A
Provide food and beverage service
- SITHFAB005A
Provide table service of alcoholic beverages
- SITHFAB007A
Complete retail liquor sales
- SITHFAB008A
Provide room service
- SITHFAB009A
Provide responsible service of alcohol
- SITHFAB010C
Prepare and serve non alcoholic beverages
- SITHFAB011A
Develop and update food and beverage knowledge
- SITHFAB012B
Prepare and serve espresso coffee
- SITHFAB013A
Provide specialist advice on food
- SITHFAB015A
Prepare and serve cocktails
- SITHFAB016A
Plan and monitor espresso coffee service
- SITHFAB017A
Provide gueridon service
- SITHFAB018A
Provide silver service
- SITHFAB020A
Apply food and beverage skills in the workplace
- SITHFAB021A
Provide and coordinate food and beverage service
- SITHFAB222A
Conduct a product tasting for alcoholic beverages
- SITHFAB227A
Operate and monitor cellar systems
- SITHFAB323A
Provide advice on beers, spirits and liqueurs
- SITHFAB324A
Provide specialised advice on food and beverage matching
- SITHFAB325A
Provide specialised advice on Australian wines
- SITHFAB326A
Provide specialised advice on imported wines
- SITHFAB428A
Manage the sale or service of wine
- SITHGAM001A
Attend gaming machines
- SITHGAM002A
Operate a TAB outlet
- SITHGAM003A
Conduct a Keno game
- SITHGAM004B
Analyse and report on gaming machine data
- SITHGAM005A
Develop and manage gaming activities
- SITHGAM006A
Provide responsible gambling services
- SITHGAM007A
Operate table games
- SITHGAM008A
Deal a Baccarat game
- SITHGAM009A
Conduct a Big Wheel game
- SITHGAM010A
Deal a Blackjack game
- SITHGAM011A
Deal a Poker game
- SITHGAM012A
Deal a Pontoon game
- SITHGAM013A
Conduct a Rapid Roulette game
- SITHGAM014A
Conduct a Roulette game
- SITHGAM015A
Conduct a Sic Bo game
- SITHGAM016A
Spruik at a games location
- SITHIND001B
Develop and update hospitality industry knowledge
- SITHIND002A
Apply hospitality skills in the workplace
- SITHIND003A
Provide and coordinate hospitality service
- SITHPAT001A
Prepare and produce pastries
- SITHPAT002A
Prepare and produce cakes
- SITHPAT003A
Prepare and produce yeast goods
- SITHPAT004A
Prepare bakery products for patisseries
- SITHPAT005A
Prepare and present gateaux, torten and cakes
- SITHPAT006A
Present desserts
- SITHPAT007A
Prepare and display petits fours
- SITHPAT008A
Prepare and model marzipan
- SITHPAT009A
Prepare desserts to meet special dietary requirements
- SITHPAT010A
Prepare and display sugar work
- SITHPAT011A
Plan, prepare and display sweet buffet showpieces
- SITHPAT012A
Plan patisserie operations
- SITTGDE001B
Work as a guide
- SITTGDE002A
Provide arrival and departure assistance
- SITTGDE003A
Coordinate and operate a tour
- SITTGDE004A
Lead tour groups
- SITTGDE005A
Manage extended touring programs
- SITTGDE006A
Prepare and present tour commentaries or activities
- SITTGDE007A
Develop and maintain the general and regional knowledge required by guides
- SITTGDE008A
Research and share general information on Australian Indigenous cultures
- SITTGDE009A
Interpret aspects of local Australian Indigenous culture
- SITTGDE010A
Prepare specialised interpretive content on flora, fauna and landscape
- SITTGDE011A
Prepare specialised interpretive content on marine environments
- SITTGDE012A
Prepare specialised interpretive content on cultural and heritage environments
- SITTHPR301B
Plan and organise daily work
- SITTHPR302B
Plan and organise in-house recreational activities
- SITTHPR303A
Tow and site a recreational vehicle safely
- SITTIND001B
Develop and update tourism industry knowledge
- SITTIND202B
Develop and update caravan industry knowledge
- SITTPPD001B
Research, assess and develop tourism products
- SITTPPD002A
Research tourism data
- SITTPPD003B
Source and package tourism products
- SITTPPD004A
Plan and implement minimal impact operations
- SITTPPD005A
Plan and develop interpretive activities
- SITTPPD006B
Plan and develop ecologically sustainable tourism operations
- SITTPPD007A
Plan and develop culturally appropriate tourism operations
- SITTPPD008A
Develop host community awareness of tourism
- SITTPPD009A
Assess tourism opportunities for local communities
- SITTPPD010A
Develop and implement local or regional tourism plan
- SITTTOP001A
Allocate tour resources
- SITTTOP002A
Load touring equipment and conduct pre-departure checks
- SITTTOP003B
Operate and maintain a 4WD tour vehicle
- SITTTOP004B
Set up and operate a camp site
- SITTTOP005A
Provide camp site catering
- SITTTOP006B
Operate tours in a remote area
- SITTTSL001A
Operate an online information system
- SITTTSL002A
Access and interpret product information
- SITTTSL003A
Source and provide international destination information and advice
- SITTTSL004A
Source and provide Australian destination information and advice
- SITTTSL005A
Sell tourism products and services
- SITTTSL006B
Prepare quotations
- SITTTSL007B
Receive and process reservations
- SITTTSL008B
Book and coordinate supplier services
- SITTTSL009B
Process travel -related documentation
- SITTTSL010B
Control reservations or operations using a computerised system
- SITTTSL011A
Maintain a product inventory
- SITTTSL012B
Construct domestic airfares
- SITTTSL013B
Construct normal international airfares
- SITTTSL014B
Construct promotional international airfares
- SITTTSL015B
Construct advanced international airfares
- SITTTSL016B
Administer billing and settlement plan
- SITTVAF001A
Provide venue information and assistance
- SITTVAF002A
Provide a briefing or scripted commentary
- SITTVAF003A
Operate a ride location
- SITTVAF004A
Load and unload a ride
- SITTVAF005B
Operate a games location
- SITXADM001A
Perform office procedures
- SITXADM002A
Source and present information
- SITXADM003A
Write business documents
- SITXADM004A
Plan and manage meetings
- SITXCCS001B
Provide visitor information
- SITXCCS002A
Provide quality customer service
- SITXCCS003A
Manage quality customer service
- SITXCCS004A
Provide club reception services
- SITXCCS305A
Provide lost and found facility
- SITXCOM001A
Work with colleagues and customers
- SITXCOM002A
Work in a socially diverse environment
- SITXCOM003A
Deal with conflict situations
- SITXCOM004A
Communicate on the telephone
- SITXCOM005A
Make presentations
- SITXCOM006A
Address protocol requirements
- SITXENV001A
Participate in environmentally sustainable work practices
- SITXENV002A
Implement and monitor environmentally sustainable work practices
- SITXENV003A
Develop workplace policy and procedures for sustainability
- SITXEVT001B
Develop and update event industry knowledge
- SITXEVT002B
Provide event staging support
- SITXEVT003B
Process and monitor event registrations
- SITXEVT004B
Coordinate on-site event registrations
- SITXEVT005B
Organise in -house events or functions
- SITXEVT006A
Research and evaluate event industry trends and practices
- SITXEVT007B
Determine event feasibility
- SITXEVT008A
Plan and develop event proposals and bids
- SITXEVT009A
Develop event concepts
- SITXEVT010B
Evaluate and address event regulatory requirements
- SITXEVT011A
Develop crowd control plans and procedures
- SITXEVT012A
Select event venues and sites
- SITXEVT013A
Manage event staging
- SITXEVT014A
Develop conference programs
- SITXEVT015B
Manage exhibitions
- SITXEVT016B
Organise and monitor event infrastructure
- SITXEVT017B
Provide on-site event management services
- SITXEVT018B
Develop a transport strategy for an event
- SITXEVT019A
Manage multi -venue events
- SITXFIN001A
Process financial transactions
- SITXFIN002A
Maintain financial records
- SITXFIN003A
Interpret financial information
- SITXFIN004A
Manage finances within a budget
- SITXFIN005A
Prepare and monitor budgets
- SITXFIN006A
Obtain and manage sponsorship
- SITXFIN007A
Manage physical assets
- SITXFIN008A
Manage financial operations
- SITXFSA001A
Implement food safety procedures
- SITXFSA002A
Develop and implement a food safety program
- SITXFSA003A
Transport and store food in a safe and hygienic manner
- SITXGLC001A
Develop and update legal knowledge required for business compliance
- SITXHRM001A
Coach others in job skills
- SITXHRM002A
Recruit, select and induct staff
- SITXHRM003A
Roster staff
- SITXHRM004A
Manage volunteers
- SITXHRM005A
Lead and manage people
- SITXHRM006A
Monitor staff performance
- SITXHRM007A
Manage workplace diversity
- SITXHRM008A
Manage workplace relations
- SITXHRM009A
Provide mentoring support to business colleagues
- SITXICT001A
Build and launch a website for a small business
- SITXINV001A
Receive and store stock
- SITXINV002A
Control and order stock
- SITXINV003A
Manage and purchase stock
- SITXLAN1__A
Conduct basic workplace oral communication in a language other than English
- SITXLAN2__A
Conduct routine workplace oral communication in a language other than English
- SITXLAN3__A
Conduct workplace oral communication in a language other than English
- SITXLAN4__A
Conduct complex workplace oral communication in a language other than English
- SITXLAN5__A
Read and write workplace information in a language other than English
- SITXLAN6__A
Read and write workplace documents in a language other than English
- SITXMGT001A
Monitor work operations
- SITXMGT002A
Develop and implement operational plans
- SITXMGT003A
Manage projects
- SITXMGT004A
Develop and implement a business plan
- SITXMGT005A
Manage business risk
- SITXMGT006A
Establish and conduct business relationships
- SITXMPR001A
Coordinate production of brochures and marketing materials
- SITXMPR002A
Create a promotional display or stand
- SITXMPR003A
Plan and implement sales activities
- SITXMPR004A
Coordinate marketing activities
- SITXMPR005A
Develop and manage marketing strategies
- SITXMPR006A
Participate in cooperative online marketing initiatives for the tourism industry
- SITXOHS001B
Follow health, safety and security procedures
- SITXOHS002A
Follow workplace hygiene procedures
- SITXOHS003B
Identify hazards, and assess and control safety risks
- SITXOHS004B
Implement and monitor workplace health, safety and security practices
- SITXOHS005A
Establish and maintain an OHS system
- SITXQUA001A
Contribute to workplace improvements
- SITXQUA002A
Originate and develop a concept
- SRCAQU001B
Monitor pool water quality
- SRXFAC001B
Maintain equipment for activities
- SRXFAC002B
Maintain sport and recreational facilities
- SRXFAC003B
Implement facility maintenance programs
- SRXFAC005B
Coordinate facility and equipment acquisition and maintenance
- SRXFAC008B
Obtain facilities
- SRXFAC009B
Plan, develop and commission facility development
- SRXINU003A
Analyse participation patterns in specific markets of the leisure and recreation industry
- SRXINU011A
Develop and maintain a competitive pricing strategy for a leisure and recreation service
- SRXINU014A
Research and document the history of specific leisure and recreation service(s)
- TLIB307C
Carry out vehicle servicing and maintenance
- TLIC107C
Drive vehicle
- TLIC807C
Drive coach/bus
- TLIE507C
Carry out basic workplace calculations
- UEGNSG604A
Fill gas cylinders