- BSBDIV301A - Work effectively with diversity
Work effectively with diversity
This unit applies to individuals who work in a variety of contexts, where they will be expected to interact with a diverse client and/or co worker population.
Elements and Performance Criteria
1. Recognise individual differences and respond appropriately
1.1 Recognise and respect individual differences in colleagues, clients and customers
1.2 Respond to differences sensitively
1.3 Ensure behaviour is consistent with legislative requirements and enterprise guidelines
1.4 Accommodate diversity using appropriate verbal and non
2. Work effectively with individual differences
2.1 Recognise and document knowledge, skills and experience of others in relation to team objectives
2.2 Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes
2.3 Ensure relations with customers and clients demonstrate that diversity is valued by the business
culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities
key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:
codes of practice
occupational health and safety
major groups in the community and work environment, as defined by cultural, religious and other traditions and practices
reasonable adjustments that facilitate participation by people with a disability
value of diversity to the economy and society in terms of workforce development, Australia’s place in the global economy, innovation and social justice.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
adjusting language and behaviour as required by interactions with diversity
awareness of diversity issues
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
examples of diversity issues in the workplace
examples of documents relating to diversity policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party workplace reports of on
oral or written questioning to assess knowledge of sourcing support about workplace diversity
review of documentation outlining the knowledge, skills and experience of others in relation to team objectives.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
workplace effectiveness units.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Individual differences may include:
thinking and learning styles.
Colleagues may include:
managers and supervisors
Legislative requirements may include:
disability discrimination legislation
human rights and equal opportunity legislation
racial and sex discrimination legislation.
Enterprise guidelines may include:
codes of conduct or ethics
human resources policies and procedures.
Workforce Development – Diversity
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.