Support operational plan


This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation’s productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.

It applies to individuals who use planning and analytical skills to achieve the measurable, stated objectives of the team and the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to implementation of operational plan

1.1 Collect and record details of resource requirements and report to relevant personnel

1.2 Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan

1.3 Identify key performance indicators to measure own and work team’s performance

1.4 Undertake contingency planning as required

1.5 Support the development and presentation of proposals for resource requirements as necessary

2 Assist in recruiting employees and acquiring resources

2.1 Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures

2.2 Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel

3 Support operations

3.1 Identify and utilise performance systems and processes to assess team progress in achieving plans and targets

3.2 Compare actual productivity and performance with identified short-term budgets, targets and performance results

3.3 Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation

3.4 Provide coaching to support individuals and teams to use resources effectively, economically and safely

3.5 Support consultation processes for development and/or variation of the operational plan as required

3.6 Present recommendations for variation to operational plans to relevant personnel

3.7 Follow performance systems, procedures and recording processes in accordance with organisation requirements

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.







Contributes to ongoing organisational improvement by training others to uses resources appropriately


1.1-1.3, 2.1, 2.2, 3.1, 3.2, 3.7

Interprets information from a range of familiar texts


1.1, 1.4, 1.5, 3.3, 3.6

Uses appropriate vocabulary and grammatical structures to achieve precise meaning in a range of documentation

Oral Communication

1.1, 2.1, 2.2, 3.3-3.6

Articulates information concisely using appropriate terminology, tone and style

Uses questioning and listening techniques to exchange and clarify information


1.1, 1.2, 2.2, 3.2, 3.4

Interprets and analyses numerical information to support resource acquisition and broader business plan

Navigate the world of work

2.1, 2.2, 3.7

Adheres to organisational policies and procedures and understands and meets expectations associated with own role

Interact with others

1.5, 2.1, 3.4-3.6

Selects and uses appropriate conventions and protocols when communicating with relevant personnel

Collaborates and cooperates with others to achieve joint outcomes

Get the work done

1.1-1.4, 3.1, 3.3

Takes responsibility for planning, sequencing and prioritising tasks and own workload for effective outcomes

Makes routine decisions and implements standard procedures for routine tasks

Recognises and responds to predictable routine problems related to role in the immediate work context


Management and Leadership – Frontline Management