Organise the importing and exporting of goods

This unit describes the performance outcomes, skills and knowledge required to provide general assistance to senior staff in organising the importing and exporting of goods.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to individuals who work under the supervision of a more experienced colleague in various international work contexts. They may exercise discretion and judgement using appropriate knowledge of requirements for importing and exporting goods. Work may be for an external client or for the organisation in which the individual is employed.

Elements and Performance Criteria



1. Follow organisational systems and processes for organising the importation and exportation of goods

1.1. Detail goods to be imported or exported according to characteristics

1.2. Identify and access regulations and permits relating to international movement of specific goods with assistance of manager, supervisor or more senior personnel

1.3. Research and document required processes to import or export specific goods as assigned by and under direction of manager, supervisor or more senior personnel

1.4. Seek assistance as required to research import or export requirements

2. Contribute to cost calculations

2.1. Discuss and record components of costs of importing or exporting specific goods with supervisor or manager

2.2. Make a determination of components of costs

2.3. Seek assistance as required in assigned tasks related to calculating costs for international movement of goods

2.4. Document costs for international movement of goods in accordance with workplace procedures

2.5. Check cost calculation for accuracy and completeness prior to forwarding to supervisor or manager

2.6. Finalise and recheck any revisions to calculations by self and supervisor or manager

3. Assist in completing required documentation

3.1. Complete and collate required documentation for international movement of goods

3.2. Seek assistance as required in completing and checking documentation

3.3. Check required documents and forward for further checking by supervisor or manager

3.4. Finalise documents and submit or lodge with relevant parties

3.5. Identify and file copies of required documents in accordance with workplace procedures

4. Communicate with carriers

4.1. Identify customs licensed places and transportation services to be used in the international movement of goods with assistance of supervisor, manager or more senior personnel

4.2. Ensure communication facilitates arrangements to move goods within required time lines

4.3. Identify problems and take actions as required to facilitate resolution

4.4. Follow through arrangements for transportation of goods including arrangements with overseas representatives of carriers to finalisation, including arrival of goods at intended destination and settlement effected to complete the contract

4.5. Seek assistance as required in communicating with carriers

Required Skills

Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

literacy skills to read and create documentations relation to the import and export of goods

numeracy skills to perform cost calculations

communication skills to resolve disputes or problems with carriers.

Required knowledge

identification and overview knowledge of key provisions of relevant legislation from all levels of government that affects business operations, codes of practice and national standards, such as:

Customs Act

Dangerous Goods Act

International Commercial Terms (INCOTERMS)

trade modernisation legislation: Customs Legislation Amendment and Repeal Act, Import Processing Charges Act, Customs Depot Licensing Charges Amendment Act

Trade Practices Act

Warsaw Convention

World Trade Organization determinations

significant trade routes and modes of transport

international and Australian regulatory bodies and their roles and responsibilities

organisational policies and procedures relating to business operations in an international trade context

penalties for incorrect customs declarations.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

providing assistance in the process of both importing and exporting goods

contributing to cost calculations

providing assistance in completing documentation and communicating with carriers

knowledge of legislation, codes of practice and national standards relevant to the work role.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of importing and exporting requirements such as permit forms, and license documents.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of documents outlining required processes to import or export specific goods; documents outlining costs for international movement of goods

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of importing and exporting requirements

assessment of written reports identifying problems and actions taken to facilitate resolution.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other international business units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Characteristics may include:

country of origin or destination

dangerous goods

description of goods

prohibited or restricted goods

temperature controlled cargo

volume to be imported or exported

Regulations and permits may include:

those issued by the Australian Government:

Department of Agriculture, Fisheries and Forestry

Department of Defence

Department of the Environment and Heritage

Department of Foreign Affairs and Trade

Department of Health and Ageing

Department of Industry, Tourism and Resources

Office of Film and Literature Classification

those issued by the:

Australian Customs Service

Australian Federal Police

Australian Quarantine and Inspection Service (AQIS)

other comparable national and international regulatory bodies

Processes may include:

advice from more experienced colleagues, technical experts, internet, intranet, induction kits, internal training materials and programs

AQIS requirements such as fumigation, quarantine or other

completion of customs declarations

completion of required financial transactions

consulting technical experts in the industry, professional associations, training providers, government bodies and agencies

inspection processes

obtaining necessary permits

transport and warehousing arrangements in country of origin and destination within Australia

using reference material within the organisation from training providers and government bodies and agencies, professional libraries, trade journals

Costs may include:

administrative charges for handling of commodities

brokerage fees

charges levied in country of origin

government charges such as duty, tariff, permits, goods and services tax (GST)


interest on borrowed capital

other fees and charges (local and overseas)

packing, port charges, transport and storage charges (local and overseas)

Determination of components of costs may include:

advice from supervisor or manager, more experienced colleagues, customs brokers, training staff, technical experts

previous history of international movement of goods involving same or comparable countries

quotation or reference to existing tender or contract

reference material within the organisation, training providers, professional libraries, trade journals or accessing internet or organisation's intranet

tables of fees and charges

Relevant parties may include:

Australian and international regulatory bodies

client (seller and buyer)

financial institutions

non-regulatory government agencies

other personnel within the organisation

Services may include:

air freight

ocean freight

rail transport

road transport

warehousing and storage en route

Communication may include:

electronic data interchange (EDI)



interactive services used to communicate with the Australian Customs Service Integrated Cargo System (ICS)




Problems may include:

delays in transit at transfer from one mode of transport to another or at international borders

insurance claims as a result of damage to goods during transit

other problems arising due to weather, industrial action, political unrest


Unit sector

Competency Field

Business Development - International Business

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.