Assist in the international transfer of services

This unit describes the performance outcomes, skills and knowledge required to provide general assistance to senior staff in the operational aspects of transferring services internationally.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to individuals who work under the supervision of a more experienced colleague in various international work contexts. They may exercise discretion and judgement using appropriate knowledge of international services. Work may be for an external client or for the organisation in which the individual is employed.

Elements and Performance Criteria



1. Clarify services to be transferred internationally

1.1. Determine services to be transferred internationally and clarify with supervisor or manager

1.2. Determine own role in transfer of services internationally from job description, instructions provided and discussion with supervisor or manager

2. Contribute to implementing processes for transfer of services

2.1. Clarify and document preferred and required processes for transfer of services with supervisor or manager

2.2. Obtain required permit application forms for transfer of services internationally

2.3. Complete permit application forms with assistance as required

2.4. Complete any other documents required for transfer arrangements with assistance as required and as assigned

2.5. Check documents for accuracy and completeness

3. Contribute to cost calculations

3.1. Discuss and record components of costs for international transfer of services with supervisor or manager

3.2. Make a determination of components of costs

3.3. Seek assistance as required in assigned tasks related to calculating costs for international transfer of services

3.4. Document costs for international transfer of services in accordance with workplace procedures

3.5. Check cost calculation for accuracy and completeness prior to forwarding to supervisor or manager

3.6. Finalise and recheck any revisions to calculations made by self and supervisor or manager

4. Assist in completing required documentation

4.1. Complete and collate required documentation completed by self and others in the workplace

4.2. Seek assistance as required in completing and checking documentation required for international transfer of services

4.3. Check required documents by self and forward for checking by supervisor or manager

4.4. Finalise, submit to or lodge documents with relevant parties

4.5. Identify and file copies of documents required for filing according to workplace procedures

Required Skills

Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

communication skills to clarify requirements with supervisor or manager

planning and organising skills to meet deadlines

literacy skills to read and create documentation and to obtain permits

numeracy skills to undertake cost calculations.

Required knowledge

identification and overview knowledge of key provisions of relevant legislation from all levels of government that affects business operations, codes of practice and national standards, such as:

Customs Act

Dangerous Goods Act

International Commercial Terms (INCOTERMS)

trade modernisation legislation: Customs Legislation Amendment and Repeal Act, Import Processing Charges Act, Customs Depot Licensing Charges Amendment Act

Trade Practices Act

trade modernisation legislation: Customs Legislation Amendment and Repeal Act, Import Processing Charges Act, Customs Depot Licensing Charges Amendment Act

Warsaw Convention

World Trade Organization determinations

company history of arranging transfer of services internationally

international and Australian regulatory bodies, their roles and responsibilities

enterprise policies and procedures relating to business operations in an international context.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

providing assistance to arrange for the international transfer of services

contributing to cost calculations

assisting in the completion of documentation

knowledge of legislation, codes of practice and national standards relevant to the work role.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of documentation relating to the transfer of goods and services.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of completed permit application forms and other documents required for transfer arrangements

analysis of responses to case studies and scenarios

observation of presentations

oral or written questioning to assess knowledge of key differences between the transfer of goods and the transfer of services

assessment of documented costs for international transfer of services

assessment of submitted or lodged documents.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other international business units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Permit application forms may include:

payment of charges levied by the Australian government and international governments

permits from regulatory bodies (Australian and international)

Other documents may include:

marketing information

materials to support transfer of services such as training materials, technical data and information, enrolment forms

quotation proformas

standard contract forms

standard licensing agreements form

Costs may include:

labour costs including consultancy

licensing fees

marketing costs

materials costs

profit margin

project management costs

setting up costs

Determination of components of costs may include:

advice from supervisor or manager, more experienced colleagues, customs brokers, training staff, technical experts

previous history of international service transfer involving same or comparable countries

quotation or reference to existing tender or contract

reference material within the organisation, training providers, professional libraries, trade journals, internet or organisation's intranet

tables of fees and charges

Relevant parties may include:

Australian and international regulatory bodies

client (seller and buyer)

non-regulatory government agencies

other personnel within organisation


Unit sector

Competency Field

Business Development - International Business

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.