Operate a personal computer

This unit describes the performance outcomes, skills and knowledge required to start up a personal computer or business computer terminal; to correctly navigate the desktop environment; and to use a range of basic functions.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to individuals developing basic skills and knowledge of personal computer operation in preparation for working in a broad range of settings.

Elements and Performance Criteria



1. Start computer, system information and features

1.1. Adjust workspace, furniture and equipment to suit user ergonomic requirements

1.2. Ensure work organisation meets organisational and occupational health and safety (OHS) requirements for computer operation

1.3. Start computer or log on according to user procedures

1.4. Identify basic functions and features using system information

1.5. Customise desktop configuration, if necessary, with assistance from appropriate persons

1.6. Use help functions as required

2. Navigate and manipulate desktop environment

2.1. Open, close and access features by selecting correct desktop icons

2.2. Open, resize and close desktop windows by using correct window functions and roles

2.3. Create shortcuts from the desktop, if necessary, with assistance from appropriate persons

3. Organise files using basic directory and folder structures

3.1. Create folders/subfolders with suitable names

3.2. Save files with suitable names in appropriate folders

3.3. Rename and move folders/subfolders and files as required

3.4. Identify folder/subfolder and file attributes

3.5. Move folders/subfolders and files using cut and paste, and drag and drop techniques

3.6. Save folders/subfolders and files to appropriate media where necessary

3.7. Search for folders/subfolders and files using appropriate software tools

3.8. Restore deleted folder/subfolders and files as necessary

4. Print information

4.1. Print information from installed printer

4.2. View progress of print jobs and delete as required

4.3. Change default printer if installed and required

5. Shut down computer

5.1. Close all open applications

5.2. Shut-down computer according to user procedures

Required Skills

Required skills

literacy skills to identify work requirements, to comprehend basic workplace documents, to interpret basic user manuals and to proofread simple documents

communication skills to identify lines of communication, to request advice, to effectively question, to follow instructions and to receive feedback

problem-solving skills to solve routine problems in the workplace, while under direct supervision

technology skills to use equipment safely while under direction, basic keyboard and mouse skills and procedures relating to logging on and accessing a computer

basic typing techniques and strategies.

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:


basic ergonomics of computer use

main types and parts of computers, and basic features of different operating systems

suitable file naming conventions.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

navigation and manipulation of the desktop environment within the range of assigned workplace tasks

knowledge of organisational requirements for simple documents and filing conventions

application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of workplace documentation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

demonstration of techniques

oral or written questioning to assess knowledge of computer operations and functions

review of shortcuts created

review of folders/subfolders created.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBITU102A Develop keyboard skills

other general administration units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic requirements may include:

avoiding radiation from computer screens

chair height, seat and back adjustment

document holder


keyboard and mouse position


noise minimisation


screen position

workstation height and layout

Work organisation may include:

exercise breaks

mix of repetitive and other activities

rest periods

visual display unit (VDU) eye testing

Occupational health and safety requirements may include:

OHS guidelines related to the use of the screen equipment, computing equipment and peripherals, ergonomic work stations, security procedures, customisation requirements

statutory requirements

Desktop icons include:



network devices

recycle bin and waste basket

File attributes include:



Appropriate media may include:



local hard drive

other locations on a network

USB/ Flash/Thumb drives

zip disks


Unit sector

Competency Field

Information and Communications Technology - IT Use

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.