• BSBITU201A - Produce simple word processed documents

Produce simple word processed documents

This unit describes the performance outcomes, skills and knowledge required to correctly operate word processing applications in the production of workplace documents.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of word processing and software in a defined context, under direct supervision or with limited individual responsibility.

Elements and Performance Criteria



1. Prepare to produce documents

1.1. Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are addressed

1.2. Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required

1.3. Identify organisational and task requirements for document layout and design

2. Produce documents

2.1. Format document using appropriate software functions to adjust page layout to meet information requirements, in accordance with organisational style and presentation requirements

2.2. Use system features to identify and manipulate screen display options and controls

2.3. Use manuals, user documentation and online help to overcome problems with document presentation and production

3. Finalise documents

3.1. Ensure final document is previewed, checked, adjusted and printed in accordance with organisational and task requirements

3.2. Ensure document is prepared within designated time lines and organisational requirements

3.3. Name and store document in accordance with organisational requirements and exit application without information loss/damage

Required Skills

Required skills

communication skills to clarify document requirements

editing and proofreading skills to check own work for accuracy

keyboarding skills to enter text and numerical data

literacy skills to read and understand organisation's procedures, and to use basic models to produce a range of correspondence

problem-solving skills to solve routine problems.

Required knowledge

formatting styles and their effect on formatting, readability and appearance of documents

purpose, use and function of word processing software

organisational requirements for ergonomics, work periods and breaks, and conservation techniques

organisational style guide.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of simple word processing functions, standard document layout and design principles

production of a minimum of three simple, word processed documents.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of word processed documents and style guides.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of formatted document

review of final document

demonstration of techniques

oral or written questioning to assess knowledge of word processing software functions.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

general administration units

other IT use units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic requirements may include:

avoiding radiation from computer screens

chair height, seat and back adjustment

document holder


keyboard and mouse position


noise minimisation


screen position

workstation height and layout

Work organisation requirements may include:

exercise breaks

mix of repetitive and other activities

rest periods

Conservation requirements may include:

disposing of non-confidential waste paper in recycling bins

double-sided paper use

re-using paper for rough drafts (observing confidentiality requirements)

utilising power-save options for equipment

Documents may include:


briefing papers





mail merges



short reports

simple one-page flyers

standard form letters

Organisational requirements may include:

company colour scheme

company logo

consistent corporate image

content restrictions

established guidelines and procedures for document production

house styles

observing copyright legislation

organisation name, time, date, document title, filename etc. in header/footer


Formatting may include:

alignment on page


company logo/letterhead

enhancements to format - borders, patterns and colours

enhancements to text - colour, size, orientation



page orientation

Software functions may include:

default settings

document protection

grammar check



line spacing

page numbers

page set up

paragraph formatting

spell check


text formatting

Screen display options and controls may include:

layout view


normal view

page view

print preview



zoom percentage

Checking may include:

accuracy of information

consistency of layout

ensuring instructions with regard to content and format have been followed



spelling, electronically and manually

Printing may include:

basic print settings

multiple copies

odd or even pages

print preview

printer setup

specified pages

whole document

Designated time lines may include:

organisational time line e.g. deadline requirements

time line agreed with internal/external client

time line agreed with supervisor/person requiring document/s

Naming and storing documents may include:

appropriate file type

authorised access

file names according to organisational procedure e.g. numbers rather than names

file names which are easily identifiable in relation to the content

file/directory names which identify the operator, author, section, date etc.

filing locations

organisational policy for backing up files

organisational policy for filing hard copies of documents


storage in folders/sub-folders

storage on hard/floppy disk drives, CD-ROM, tape back-up


Unit sector

Competency Field

Information and Communications Technology - IT Use

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.