Develop teams and individuals

This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

Elements and Performance Criteria



1. Determine development needs

1.1. Systematically identify and implement learning and development needs in line with organisational requirements

1.2. Ensure that a learning plan to meet individual and group training and development needs is collaboratively developed, agreed to and implemented

1.3. Encourage individuals to self-evaluate performance and identify areas for improvement

1.4. Collect feedback on performance of team members from relevant sources and compare with established team learning needs

2. Develop individuals and teams

2.1. Identify learning and development program goals and objectives, ensuring a match to the specific knowledge and skill requirements of competency standards relevant to the industry

2.2. Ensure that learning delivery methods are appropriate to the learning goals, the learning style of participants, and availability of equipment and resources

2.3. Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate individual and team achievement of competencies

2.4. Create development opportunities that incorporates a range of activities and support materials appropriate to the achievement of identified competencies

2.5. Identify and approve resources and time lines required for learning activities in accordance with organisational requirements

3. Monitor and evaluate workplace learning

3.1. Use feedback from individuals or teams to identify and implement improvements in future learning arrangements

3.2. Assess and record outcomes and performance of individuals/teams to determine the effectiveness of development programs and the extent of additional development support

3.3. Negotiate modifications to learning plans to improve the efficiency and effectiveness of learning

3.4. Document and maintain records and reports of competency according to organisational requirements

Required Skills

Required skills

communication skills to receive and report on feedback, to maintain effective relationships and to manage conflict

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

leadership skills to gain trust and confidence of clients and colleagues

literacy skills to read, write and understand a variety of texts; and to edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information

negotiation skills to achieve mutually acceptable outcomes

technology skills to support effective communication and presentation.

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety (OHS)

facilitation techniques to encourage team development and improvement

organisational policies, plans and procedures

career paths and competency standards relevant to the industry.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

identifying and implementing learning opportunities for others

giving and receiving feedback from team members to encourage participation in and effectiveness of team

creating learning plans to match skill needs

knowledge of relevant legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of learning and development plans, policies and procedures

examples of documents relating to diversity policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

analysis of responses to case studies and scenarios

oral or written questioning to assess knowledge of career paths and competency standards relevant to the industry

review of records and reports of competency.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

management units

other learning and development units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Learning and development needs may include:

career planning/development

coaching, mentoring and/or supervision

formal/informal learning programs

internal/external training provision

performance appraisals

personal study

recognition of current competence/skills recognition

work experience/exchange/opportunities

workplace skills assessment

Organisational requirements may include:

access and equity principles and practices

anti-discrimination and related policy

business and performance plans

confidentiality and security requirements

defined resource parameters

ethical standards

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

OHS policies, procedures and programs

quality and continuous improvement processes and standards

quality assurance and/or procedures manuals

Feedback on performance may include:

formal/informal performance appraisals

obtaining feedback from clients

obtaining feedback from supervisors and colleagues

personal, reflective behaviour strategies

routine organisational methods for monitoring service delivery

Learning delivery methods may include:

conference and seminar attendance

formal course participation


involvement in professional networks

on-the-job coaching or mentoring



work experience

Equipment and resources may include:



guest speakers

technological tools and equipment


training equipment such as whiteboards and audio-visual equipment

Coaching and mentoring assistance may include:

fair and ethical practice

non-discriminatory processes and activities

presenting and promoting a positive image of the collective group


providing encouragement

providing feedback to another team member

respecting the contribution of all participants and giving credit for achievements


Unit sector

Competency Field

Workforce Development - Learning and Development

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.