Use business technology

This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to individuals who use business technology to perform a range of routine tasks. They use a limited range of practical skills and fundamental knowledge of equipment use and the organisation of data or files in a defined context, under direct supervision or with limited individual responsibility.

Elements and Performance Criteria



1. Select and use technology

1.1. Select appropriate technology and software applications to achieve the requirements of the task

1.2. Adjust workspace, furniture and equipment to suit user ergonomic requirements

1.3. Use technology according to organisational requirements and in a way which promotes a safe work environment

2. Process and organise data

2.1. Identify, open, generate or amend files and records according to task and organisational requirements

2.2. Operate input devices according to organisational requirements

2.3. Store data appropriately and exit applications without damage to or loss of, data

2.4. Use manuals, training booklets and/or online help or help-desks to overcome basic difficulties with applications

3. Maintain technology

3.1. Identify and replace used technology consumables in accordance with manufacturer's instructions and organisational requirements

3.2. Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer's instructions and organisational requirements

3.3. Identify equipment faults accurately and take action in accordance with manufacturer's instructions or report fault to designated person

Required Skills

Required skills

literacy skills to identify work requirements; to understand and process basic, relevant workplace information; and to follow written instructions

communication skills to request advice, to receive feedback and to work with a team

problem-solving skills to solve routine technology problems.

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety (OHS)

organisational policies, plans and procedures, especially in regard to file-naming and storage conventions

organisational IT procedures including back-up and virus protection procedures

basic technical terminology in relation to reading help-files and manuals.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

selection and application of appropriate equipment and software applications in relation to assigned task/s

access, retrieval and storage of required data

performance of basic maintenance on a range of office equipment

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of files and data for storage

manuals and training booklets for equipment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of office equipment

evaluation of maintaining technology.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

IT use units

other industry capability units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technology may include:

computer technology, such as laptops and personal computers

digital cameras




zip drives






Software applications may include:

email, internet

word processing, spreadsheet, database, accounting or presentation packages

Organisational requirements may include:

correctly identifying and opening files

legal and organisation policies, guidelines and requirements

locating data

log-on procedures

manufacturer's guidelines

OHS policies, procedures and programs

saving and closing files

storing data

Input devices may include:



numerical key pad


Storage of data may include:

appropriate storage/filing of hard copies of computer generated documents

storage in directories and sub-directories

storage on CD-ROMs, hard and floppy disk drives or back-up systems

Technology consumables may include:

back-up tapes


floppy disks

print heads

printer ribbons and cartridges

toner cartridges

zip disks

Routine maintenance may include:

in-house cleaning and servicing of equipment according to manufacturer's guidelines

periodic servicing by qualified or manufacturer approved, technician

regular checking of equipment

replacing consumables

Identifying equipment faults may include:

checking repairs have been carried out

encouraging feedback from work colleagues

keeping a log book of detected faults

preparing a maintenance program

regular back-ups of data

regular OHS inspections

routine checking of equipment


Unit sector

Competency Field

Industry Capability - Workplace Effectiveness

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.