Conduct quality and product care procedures

This unit describes the outcomes required to monitor quality of output and follow product care proceduresGeneral workplace legislative and regulatory requirements apply to this unit; however there are no specific licensing or certification requirements at the time of publicationThis unit replaces FPICOR3202A Conduct quality and product care procedures


The unit involves conducting quality and product care procedures in a variety of work settings including a forest environment, saw mill, wood chip mill, veneer mill, board/plywood mill, timber treatment plants, downstream processing of timber, forest products factory, forest products sales and service, horticultural, domestic, local council, emergency services environment

The skills and knowledge required for competent workplace performance are to be used within the scope of the person's job and authority


Not Applicable

Elements and Performance Criteria



1. Conduct quality procedures

1.1. Applicable Occupational Health and Safety (OHS), environmental, legislative and organisational requirements relevant to conducting quality and product care procedures in line with environmental legislation and workplace procedures are identified and followed

1.2. Quality system procedures are applied to work, implemented and adhered to

1.3. Products are visually inspected before processing or completion

1.4. Product specifications are checked and conformed with

1.5. Communication with others is established and maintained in line with OHS requirements

2. Monitor and control product care

2.1. Product recovery is planned to optimise the resource value and minimise waste

2.2. Potential of materials to provide the highest value added return is planned

2.3. Species, timber structure, features and characteristics are assessed and reported as required by the enterprise

2.4. Materials are graded and directed to best end use in line with industry standards as required by the enterprise

2.5. Machinery and equipment is regularly maintained and adjusted to minimise product waste

2.6. Problems are immediately assessed and rectified to avoid repetition of lost product

3. Control product quality

3.1. Products are assessed for quality and customer specification requirements

3.2. Products are prepared for despatch to prevent or minimise damage

3.3. Finished products are supplied to customer in line with work order and workplace procedures

3.4. Quality and product care procedures are recorded and reported in line with workplace procedures

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required skills

Technical skills sufficient to use and maintain relevant tools, machinery and equipment

Communication skills and interpersonal techniques sufficient to interact appropriately with colleagues and others in the workplace

Literacy skills sufficient to accurately record and report workplace information, and maintain documentation

Numeracy skills sufficient to estimate, measure and calculate time required to complete a task

Problem solving skills sufficient to efficiently and safely conduct quality and product care procedures; identify problems and equipment faults and demonstrate appropriate response procedures

Required knowledge

Applicable Commonwealth, State or Territory legislation, regulations, standards, codes of practice and established safe practices relevant to the full range of processes for quality and product care procedures

Environmental protection requirements, including the safe disposal of waste material

Organisational and site standards, requirements, policies and procedures relevant to quality and product care

Environmental risks and hazard identification

Quality systems and supply coordination

Product care and processing

Established communication channels and protocols

Problem identification and resolution strategies and common fault finding techniques

Types of tools and equipment and procedures for their safe use and maintenance

Appropriate mathematical procedures for estimating and measuring, including calculating time to complete tasks

Procedures for recording and reporting workplace information

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to provide evidence that they can safely and efficiently conduct quality and product care procedures

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to, and satisfy, all of the requirements of the elements of this unit and include demonstration of:

following applicable Commonwealth, State or Territory legislative and regulatory requirements and codes of practice relevant to conducting quality and product care procedures

following organisational policies and procedures relevant to conducting quality and product care procedures

the ability to conduct quality and product care procedures in line with environmental legislation and workplace procedures

effective communication and safe work practices

Context of and specific resources for assessment

Competency is to be assessed in the workplace or realistically simulated workplace

Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints

Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context

Assessment is to follow relevant regulatory or Australian Standards requirements

The following resources should be made available:

workplace location or simulated workplace

materials and equipment relevant to undertaking work applicable to this unit

specifications and work instructions

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge

Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills

Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge

Assessment may be applied under project-related conditions (real or simulated) and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances

Assessment may be in conjunction with assessment of other units of competency

The assessment environment should not disadvantage the candidate

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English

Where the participant has a disability, reasonable adjustment may be applied during assessment

Language and literacy demands of the assessment task should not be higher than those of the work role

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHS requirements:

are to be in line with applicable Commonwealth, State or Territory legislation and regulations, and organisational safety policies and procedures, and may include:

personal protective equipment and clothing

safety equipment

first aid equipment

fire fighting equipment

hazard and risk control

fatigue management

elimination of hazardous materials and substances

safe forest practices including required actions relating to forest fire

manual handling including shifting, lifting and carrying

machine isolation and guarding

Environmental requirements may include:


organisational policies and procedures

workplace practices

Legislative requirements:

are to be in line with applicable Commonwealth, State or Territory legislation, regulations, certification requirements and codes of practice and may include:

award and enterprise agreements

industrial relations

Australian Standards

confidentiality and privacy


the environment

equal opportunity


relevant industry codes of practice

duty of care

Organisational requirements may include:


organisational and site guidelines

policies and procedures relating to own role and responsibility

quality assurance

procedural manuals

quality and continuous improvement processes and standards

OHS, emergency and evacuation procedures

ethical standards

recording and reporting requirements

equipment use and maintenance and storage requirements

environmental management requirements (waste disposal, recycling and re-use guidelines)

Product may include:




planting stock




Quality system may include:

enterprise based system

second party certification

third party certification

ISO9000 series

other regulatory systems

Visual inspection may include:

assessing the appropriateness of features


timber colours

insect attack

surface finishes

loose surfaces




machine caused defects

Product specifications may include:

specifications set for optimisation of timber set in line with the available resource

customer requirements

industry standard cross sections and lengths

enterprise standards

Communication may include:

verbal and non-verbal language

constructive feedback

active listening

questioning to clarify and confirm understanding

use of positive, confident and cooperative language

use of language and concepts appropriate to individual social and cultural differences

control of tone of voice

body language

Product recovery may include:

sawn timber used in manufacturing of timber engineered products where defective timber can be recovered, to be used in other parts of the plant to minimise waste

recovering logs or converting logs into useable boards without damage or loss of product

Minimising waste may include:

maximising product or resource use

appropriately assessing timber for recovery

recycling defective product, off cuts and residue in line with organisational guidelines

Value adding is to include:

maximising use of the product or resource

minimising waste

optimising the use of natural resources

Species may include:


imported species

Timber structure may include:

hardwood or softwood cell structured timber

Features may include:





insect defects


resin pockets

Characteristics may include:









is the process of visually inspecting logs or timber to classify their quality and use


is the sending out of products relating to a customer order via various means of transport

and may include:




store/dispatch of product

Work order is to include:

instructions for the environmental monitoring of work and procedures

and may include

environmental care requirements relevant to the work

Records and reports may include:

conducting quality and product care procedures




equipment malfunctions

and may be:


using a computer-based system or another appropriate organisational communication system


Not Applicable

Competency Field


Employability Skills

This unit contains employability skills

Licensing Information

Refer to Unit Descriptor