Transport non-emergency clients under operational conditions

This unit describes the skills and knowledge required to prepare and drive vehicles safely to transport non-emergency clients, including checking the ambulance vehicle and equipment, remedying faults, communicating using associated equipment and techniques and loading and unloading clients safely.


Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices


Not Applicable

Elements and Performance Criteria



1. Prepare and check vehicle and equipment

1.1 Check vehicle and equipment systematically and comprehensively based on a local vehicle checklist or inventory

1.2 Conduct vehicle checks on a regular basis according to organisation procedures to ensure serviceability of vehicle and equipment

1.3 Ensure interior and exterior cleanliness of vehicle in accordance with organisation policies and procedures pertaining to the minimisation of infection risk to both ambulance personnel and clients

1.4 Maintain vehicle operating stock to acceptable minimum and maximum levels

1.5 Maintain vehicle and equipment according to local policy and procedures

2. Ensure faults in vehicle and equipment are remedied

2.1 Identify and report general nature of fault according to local policy and procedure

2.2 Assess risk of further damage to malfunctioning vehicle or equipment against client care priorities and avoid when possible

2.3 Rectify minor faults where possible

2.4 Establish need for additional or replacement resources and communicate to appropriate personnel

3. Convey and receive information using necessary modes of communication

3.1 Ensure communication techniques and procedures are consistent with acts, regulations and in accordance with local standard operation procedure

3.2 Establish and maintain communication with control centre in accordance with local standard operation procedure

3.3 Notify appropriate receiving facility in accordance with local standard operation procedure

4. Load, unload and secure non-emergency client and other specific personnel for transportation

4.1 Load and unload smoothly, consistent with safe work practices, organisation policy and procedures in accordance with the national code

4.2 Give client appropriate support/assistance during loading/unloading

4.3 Transport appropriate personnel to accompany the client where such a need has been identified and there is a capacity to do so, in accordance with local standard operation procedure

4.4 Secure equipment and belongings appropriately to avoid movement during travel

5. Drive vehicle

5.1 Drive vehicle in a manner that avoids exacerbation of client's condition

5.2 Drive vehicle in a low risk manner and according to legal requirements

5.3 Ensure communication is established between driver and client or client care officer to ensure effective client care during transport

5.4 Consult map accurately, when necessary

5.5 Take the most efficient route of travel by monitoring factors likely to cause delays or route deviations

5.6 Drive vehicles under operational conditions

Required Skills

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Elementary knowledge of vehicle being used

Client care during transportation

Organisation policy and procedures related to equipment and vehicle checks

Knowledge of the use of relevant equipment and accessories, including client restraints during transportation

Use of communications equipment and systems, and knowledge of relevant procedures

Vehicle operating procedures

Local area

Essential skills:

It is critical that the candidate demonstrate the ability to:

Take a responsible approach to acting on faults and/or deficiencies


driving skills relevant to the transportation of non-urgent clients

low risk driving techniques

Assess driving needs relevant to individual client needs

Monitor and anticipate traffic hazard

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including:

asking questions

active listening

asking for clarification from client or other persons as required

negotiating solutions

acknowledging and responding to a range of views.

Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including:

reading and understanding routine instructions

Use interpersonal skills, including:

working with others

showing empathy with client and relatives

relating to persons from differing cultural, social and religious backgrounds.

Use problem solving skills, including:

using available resources

analysing information

making decisions that ensure the efficient and safe driving of vehicles under operational conditions for safe transport of non-emergency clients

Use initiative in responding to challenging situations and individuals

Take a responsible approach to professional development, including:

maintaining own skills and knowledge and ongoing development

being open to learning new ideas and techniques in a range of settings

sharing workplace information with others

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include:

relevant endorsed driving licence as per state/territory requirements

observation of performance in the workplace or a simulation

Competence should be demonstrated across:

a range of non-urgent transport needs and requirements

a range of driving situations and conditions

Opportunities must be provided to demonstrate safe, efficient driving skills suited to specific situations and the case being attended

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Method of assessment:

Assessment must include questioning (verbal and/or written) to address Essential Knowledge as outlined in this unit.

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Categories of vehicle may include, but are not limited to:




Vehicle checks may include, but are not limited to checks for:





Equipment and supplies

Equipment may include, but is not limited to:

Equipment for routine non-emergency client care

Equipment carried for emergency use

Any equipment specified for particular vehicles

Minor faults to be detected and remedied where possible may include:

Blown fuses and bulbs

Less than optimum tyre inflation

Low radiator level

Low engine fluids

Low brake system fluids

Specific personnel may include:


Ambulance personnel


Securement includes:

Client's belongings

Items of luggage


Legal requirements include, but are not limited to:

State and territory traffic act and regulations and ambulance acts and regulations

All lawful standing orders, policies and procedures issued by Ambulance Services pertaining to the driving and operation of Service vehicles.

AS/NZS 4535; 1999 Ambulance Restraint Systems

Standards for safe work practices are detailed in:

OH&S Acts, Regulations and Standards

Organisation policy and procedures

Safe lifting procedures

Acts, Regulations, organisation policy and procedures include those relating to the operation of radio and electronic communication equipment.

Communication equipment may include, but is not limited to:

Organisation radio equipment

Equipment of other services

Viable alternatives that support effective communication

Operational conditions may include, but are not limited to:

Non-emergency driving

Off-road driving

Hazardous environmental conditions

Driving in special environments (ie: on actual airport movement areas)

Prevailing weather

Time of day/night




Not Applicable

Employability Skills

This unit contains Employability Skills

Licensing Information

Not Applicable