Transport clients

This unit of competency describes the skills and knowledge required for the safe, timely and efficient transport of clients from one location to another at a particular site, or to other sites


Work will be performed within a prescribed range of functions involving a defined range of skills and known routines and procedures


Not Applicable

Elements and Performance Criteria



1. Prepare for transport

1.1 Confirm transport with relevant personnel

1.2 Explain procedure to client or relevant personnel and answer any questions as required

1.3 Prepare for the safe and timely transportation of the client

1.4 Select equipment and check to ensure that it is clean, complete and correctly functioning for transportation according to transportation requirements

1.5 Check any other equipment to ensure that it is attached correctly and safely to transportation equipment

2. Transport client

2.1 Transport client to designated location in accordance with transportation requirements and organisation policy

2.2 Manoeuvre equipment to ensure client comfort and safety and minimise risk to self

3. Deliver client

3.1 Deliver client to designated location and inform relevant personnel of client's arrival as required

3.2 Inform relevant personnel of client's needs as required

3.3 Return equipment as required

3.4 Carry out reporting requirements as appropriate

Required Skills

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Client confidentiality and privacy requirements

Client handling procedures

Infection control procedures

Procedures for securing a client

When client issues need to be referred to an appropriate health professional

Essential skills:

It is critical that the candidate demonstrate the ability to:

Follow instructions in accordance with organisation procedures

Transport and deliver client to correct destination according to safe working practices

Communicate effectively with clients

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Apply safe working practices, including manual handling techniques

Interpret and follow the instructions and guidance of health professionals involve with the care of clients

Solve problems including the ability to use available resources and prioritise workload

Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers

Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation, including skills in:

asking questions

providing clear information

listening to and understanding workplace instructions

clarifying workplace instructions when necessary

competence in English or a community language, depending on client group and organisation requirements

Use reading and writing skills required to fulfil job roles in a safe manner and as specified by the organisation

the level of skill may range from the ability to understand symbols used in WHS signs, to reading workplace safety pamphlets or procedure manuals, to reading labels and manufacturers' specifications for equipment use

literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available

literacy may be required in English or a community language

Work with others and display empathy with client and relatives

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment:

Access to equipment used for transporting clients

Relevant policies and procedures manuals

Organisation charts

Instructions for the use of equipment

Method of assessment:

Observation of work activities in transporting clients

Observation of simulation and/or role play involving transporting clients

Discussion of physical and/or behavioural contingency scenarios involving duty of care

Authenticated transcripts of relevant education/training courses

Recognition of relevant life/work experience

Written assignments/projects or questioning should be used to assess knowledge

Authenticated reports of experience in transporting clients (Documentation associated with performance reviews, client feedback forms, supervisor/co-ordinator evaluations of work performance)

Training records associated with OH Safety training, Orientation/Induction Training, Safe Manual Handing

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Related unit:

This unit can be assessed independently, however it may be assessed wholly or partly with:

HLTCSD305D Assist with client movement

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Transportation requirements may include:

Mode of transport


Information specific to the client

Transportation of deceased persons

Accompaniment by health professionals eg nurse or medical officer

Client clothing requirements

Documentation requirements

Transportation equipment may include but is not limited to:





Motor vehicle

Other equipment may include but is notlimited to:

IV stand




Client needs may include:

Appropriate escort eg registered nurse, medical officer, parent, carer, attendant

Nutritional requirements

Comfort requirements


Not Applicable

Employability Skills

This unit contains Employability Skills

Licensing Information

Not Applicable