Manage compliance with mortuary standards and regulations

This unit of competency describes the skills and knowledge required to manage compliance with standards and regulations within a mortuary environment


Work performed requires a broad knowledge base and the ability to apply solutions to a defined range of unpredictable problems

Individuals will take responsibility for their own outputs and limited responsibility for the quantity and quality of output of others

All tasks are conducted in accordance with organisation policies and procedures including OHS and infection control guidelines


Not Applicable

Elements and Performance Criteria



1. Monitor legal and regulatory requirements and standards

1.1 Identify legislation, regulation and standards relevant to the mortuary environment

1.2 Seek evidence of compliance with relevant legislation, regulation and standards regularly

1.3 Report on compliance with relevant legislation, regulation and standards in accordance with organisation policies and procedures

2. Develop effective policies and procedures to meet legal and regulatory requirements

2.1 Develop procedures and policies that adequately reflect legal obligations and requirements in consultation with relevant medical officer/health professionals

2.2 Ensure that policies and procedures are distributed to relevant mortuary staff

2.3 Update policies and procedures regularly or as required to ensure the relevance of advice and information

3. Ensure ongoing development of self and team regarding compliance with mortuary standard and regulations

3.1 Monitor own performance against relevant legislation, regulation and standards

3.2 Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance

3.3 Monitor individual performances and develop performance to enhance team performance

3.4 Ensure coaching and mentoring contributes effectively to development of workplace knowledge, skills and attitudes

4. Monitor the implementation of policies and procedures

4.1 Monitor compliance with policies and procedures in consultation with relevant mortuary staff on a regular basis

4.2 Identify and report processes, practices and conditions which could result in non-compliance with relevant standards and regulations in accordance with organisation requirements

4.3 Raise issues in line with organisation requirements

4.4 Take corrective action in accordance with level of responsibility

Required Skills

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Industry standards

Management issues and responsibilities including own level of responsibility

Occupational health and safety requirements in the workplace

Quality systems applicable to the mortuary environment

Regulations and standards relevant to mortuary practice including

Therapeutic Goods Act

Good Manufacturing Practice

Relevant legislation including:

Coronial Act

Cremation Act

Births, Deaths and Marriages Act

Transplantation and Anatomy Act/Human Tissues Act

Team development issues

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Apply standard and additional precautions

Apply team development skills

Communicate information about regulations and standards to others in the work area. This requires demonstration of two-way communicate including active listening and constructive response to feedback

Comply with policies and procedures including OHS, infection control etc

Demonstrate communication skills in a one-to-one and group setting

Demonstrate documentation skills

Demonstrate management skills

Effectively communicate with medical officer and other health professionals

Explain mortuary guidelines and legislation

Explain relevant products and services

Follow infection control and OHS policy and procedures

Identify relevant regulations and standards

Model personal conduct and work activities to meet requirements mortuary standards and regulations

Provide access to relevant documentation

Provide leadership, coaching and/or mentorship

Seek out and implement new industry findings and practices

Use oral communication skills and language competence required to fulfil job roles in a safe manner and as specified by the organisation, including skills in:

asking questions

providing clear information

listening to and understanding workplace instructions

clarifying workplace instructions when necessary

Use problem solving skills required including ability to use available resources

Use reading and writing skills required to fulfil job roles including the ability to write policies and procedures

Use relevant technology

Use time management strategies to set priorities

Work cooperatively in a team environment and unsupervised

Work in accordance with relevant regulations and standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of workplace performance is essential for assessment of this unit

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment

Relevant organisation policy, guidelines, procedures and protocols

Relevant legislative requirements

Method of assessment

Observation in the work place (if possible)

Written assignments/projects or questioning should be used to assess knowledge

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Skills involving direct client care are assessed initially in a simulated setting (laboratory). If successful, a second assessment is conducted during workplace application under direct supervision

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant regulations, standards and legislation includes:

Good Manufacturing Practice codes

Other relevant legislation (listed under Essential Knowledge)

Legislation covering environmental management. occupational health and safety, anti-discrimination and equal opportunity

Relevant quality systems

Regular basis means

Timeframes determined within


Quality systems

Births, Deaths and Marriages Act

Ongoing for release of bodies

Reporting may mean:

Electronic data recording

Manual recording

Storage and filing systems

Medical officer/health professionals include:




Policies and procedures includes:

Mortuary standards

Hospital standards

Opportunities for formal and informal development of skills and knowledge may include:

Articles, public presentations, interviews and other communications

Attendance at lectures or other education activities

Participation in research projects

Attendance of association meetings

Subscription to professional journals

Clinic supervision

Provision of, or attendance in, training

Study, distance-based learning


Not Applicable

Employability Skills

This unit contains Employability Skills

Licensing Information

Not Applicable