Close complex projects

This unit covers closure of projects that may be reasonably complex in terms of scope, degree of risk, political, cultural and social factors that apply, consequences of failure and degree of control of the projects. It includes reviewing project activity and managing project closure. Contract management requirements are not included as this aspect is addressed by units of competency within the Competency field of Procurement and Contract Management.In practice, closing complex projects overlaps with other generalist and specialist work activities such as acting ethically, coordinating resource allocation and usage, developing client services, undertaking research and analysis.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication


Not applicable.


Not applicable.

Elements and Performance Criteria



1. Review project activity

1.1 Evaluation of project process, supplier performance and achievement against objectives is undertaken in consultation with stakeholders and results are reported in accordance with the project plan evaluation framework and organisational policy and procedures.

1.2 The extent to which clients needs were met is evaluated and action to rectify problems is identified and documented.

1.3 Implications of project outputs/outcomes for policies and operating procedures are identified and recommendations are made for their amendment.

1.4 Information obtained from the evaluation of the project is provided in accordance with organisational requirements so it may be used to improve relevant policy and practice .

2. Manage project closure

2.1 Any funding associated with the project is acquitted against project budget items, and financial records are checked for accuracy and completed in accordance with organisational procedures.

2.2 Project wind-down is managed and documentation, records and approvals are handled in accordance with project plan and organisational policy and procedures.

2.3 Project stakeholders are debriefed, and infrastructure and resources are redeployed in accordance with organisational policy and procedures.

2.4 Project hand-over to user/s is completed in accordance with organisational procedures, and lessons learnt are documented and reported to stakeholders to assist in continuous improvement.

2.5 Stakeholders are advised of procedures and authorities for initial support to apply project results where relevant, and strategies are provided to manage long-term project momentum in accordance with organisational requirements.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

analysing results and evaluating outcomes against objectives

writing recommendations and preparing reports requiring precision of expression

communicating with stakeholders and team members using a range of communication styles to suit different audiences and purposes

responding to diversity, including gender and disability

debriefing stakeholders and redeploying resources and infrastructure

acquitting and reporting on resource expenditure including time and costs

using project management tools applicable to reasonably complex projects

applying workplace safety procedures in line with project requirements

accessing/preparing information electronically or in hard copy

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, organisational policies and procedures that may impact on project finalisation, for example:

public sector codes of ethics/conduct

occupational health and safety and environmental and sustainability requirements

project governance requirements

quality standards

risk management

procurement guidelines

financial management

human resource management and development

equal employment opportunity, equity and diversity principles

project specifications and objectives

project management tools to suit a range of reasonably complex projects in terms of scope, degree of risk, political, cultural and social factors that apply, consequences of failure and degree of control of the project

project management principles and systems

critical analysis in a project management context

business and commercial issues related to the projects managed

organisational and political environment

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC501B Promote the values and ethos of public service

PSPGOV502B Develop client services

PSPGOV503B Coordinate resource allocation and usage

PSPGOV504B Undertake research and analysis

PSPGOV505A Promote diversity

PSPGOV507A Undertake negotiations

PSPGOV512A Use complex workplace communication strategies

PSPGOV517A Coordinate risk management

PSPPM501B Design complex projects

PSPPM502B Manage complex projects

PSPPROC504A Finalise contracts

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

reviewing and closing complex projects in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, guidelines, procedures and protocols relating to project close-out

workplace project documentation

scenarios and case studies

examples of project management tools suited to reasonably complex projects

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when reviewing and closing complex projects, including coping with difficulties, irregularities and breakdowns in routine

reviewing and closing complex projects in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people


young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies







simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Stakeholders may include:

project sponsor/funding bodies

clients or customers (internal and external)


other agencies

general public

relevant interest groups


functional areas

the organisation's senior management


project team

steering committee members

end user

supplier/service provider

Project plan will include some or all of:

acquisition strategies

budget and financial management strategy

contract management

cost estimates

evaluation criteria

expected outcomes/measurable benefits of the project


inclusions and exclusions from project

information/communication strategy

intellectual property strategies



outputs/project deliverables and their acceptance criteria

people plan including human resource management and human resource development

performance criteria/indicators

project control mechanisms

project implementation strategy

project governance strategy


quality assurance

quality control

quality standards for project


required project resources

resource management

risk management

roles and responsibilities


task/work breakdown structure (WBS)

Policy and procedures may include:

government legislation (Federal, State and Local) affecting organisation's administration such as:

public sector management acts

financial management and accounting legislation and regulations

privacy legislation

government and organisational guidelines and procedures relating to:

project governance



strategic plans


risk management

procurement guidelines

designation approvals

industrial agreements

environment and sustainability

Management of project wind-down may include:





project team

support staff

Documentation may include:

project completion report

supplier performance reports

whole-of-life support plans

transfer documents

financial reports and acquittals

evaluation reports

transition plans

Approvals may be required from:

project sponsor/funding body

business owner of the project

program manager

line manager

project governance office/personnel in the organisation

chief executive officer, manager or management representative

customer or client


Not applicable.

Competency Field

Project Management.

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.