- PUACOM007B - Liaise with other organisations
Liaise with other organisations
This unit applies to workers who have a role that includes formally liaising with other organisations in order to increase response effectiveness and community safety. While all workers should engage in networking opportunities with like-minded organisations in order to increase the effective of response in incidents, this unit is focussed at a more strategic liaisons, from local public safety group level to organisation wide.
PUACOM005B Foster a positive organisational image in the community (Fire sector specific)
Elements and Performance Criteria
1. Establish networks and relationships
1.1 Formal and informal networks are established to support ongoing and future liaisons and collaboration.
1.2 Relationships are developed and used in a way which provides identifiable benefits to the organisation from shared expertise, information and/or resources.
1.3 Participation in regular meetings and forums supports mutual cooperation.
1.4 Consultation with affected and interested parties is undertaken to support the organisational goals and objectives.
2. Communicate and interact with other organisations
2.1 Information is provided to other organisations in a clear, concise and comprehensive manner.
2.2 Communication with other organisations is conducted in accordance with organisational policy and procedures.
2.3 Information from other organisations is gathered to inform the improvement of services and to avoid duplication of effort.
This describes the essential skills and knowledge and their level, required for this unit.
networking and developing relationships
using networks effectively
awareness of role and responsibilities of other organisations
knowledge of current practices and procedures for communicating in the workplace
meeting protocols and procedures
organisation's confidentiality requirements
organisational policy and procedures relating to liaison with other organisations
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated as follows:
Networks and relationships developed and used effectively
All information provided is accurate and clear
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
On the job or in a simulated work environment.
Specific resources for assessment
No special requirements.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Affected and interested parties may include:
state and territory and local governments
Organisational goals and objectives may vary between sectors and organisations and may include:
organisational performance standards
organisational personnel practices and guidelines
organisational quality standards
customer focussed service delivery
community awareness of public safety issues
effective response to incidents/operations/emergencies
community participation in public safety activities
inter-organisation cooperation and collaboration
organisational goals and objectives may vary between sectors and organisations
Organisations may include:
public safety organisations
emergency response organisations
state/territory and commonwealth
non-government organisations e.g. Red Cross
This unit contains employability skills.