Liaise with other organisations

This unit covers the competency to develop networks and relationships and liaise effectively with other organisations.


This unit applies to workers who have a role that includes formally liaising with other organisations in order to increase response effectiveness and community safety. While all workers should engage in networking opportunities with like-minded organisations in order to increase the effective of response in incidents, this unit is focussed at a more strategic liaisons, from local public safety group level to organisation wide.


PUACOM005B Foster a positive organisational image in the community (Fire sector specific)

Elements and Performance Criteria



1. Establish networks and relationships

1.1 Formal and informal networks are established to support ongoing and future liaisons and collaboration.

1.2 Relationships are developed and used in a way which provides identifiable benefits to the organisation from shared expertise, information and/or resources.

1.3 Participation in regular meetings and forums supports mutual cooperation.

1.4 Consultation with affected and interested parties is undertaken to support the organisational goals and objectives.

2. Communicate and interact with other organisations

2.1 Information is provided to other organisations in a clear, concise and comprehensive manner.

2.2 Communication with other organisations is conducted in accordance with organisational policy and procedures.

2.3 Information from other organisations is gathered to inform the improvement of services and to avoid duplication of effort.

Required Skills

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

chairing meetings

networking and developing relationships

public speaking

using networks effectively

Required Knowledge

awareness of role and responsibilities of other organisations

chairing meetings

knowledge of current practices and procedures for communicating in the workplace

meeting protocols and procedures

organisation's confidentiality requirements

organisational policy and procedures relating to liaison with other organisations


Evidence Required

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated as follows:

Networks and relationships developed and used effectively

All information provided is accurate and clear

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

On the job or in a simulated work environment.

Specific resources for assessment

No special requirements.

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Affected and interested parties may include:

local community

business community


state and territory and local governments

Organisational goals and objectives may vary between sectors and organisations and may include:

organisational performance standards

organisational personnel practices and guidelines

organisational quality standards

customer focussed service delivery

community awareness of public safety issues

effective response to incidents/operations/emergencies

community participation in public safety activities

inter-organisation cooperation and collaboration

organisational goals and objectives may vary between sectors and organisations

Organisations may include:

public safety organisations

government organisations

emergency response organisations


state/territory and commonwealth



non-government organisations e.g. Red Cross

Salvation Army


rescue etc


Not applicable.

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.