- PUAOPE007B - Command agency personnel within a multi-agency emergency response
Command agency personnel within a multi-agency emergency response
This unit applies to Public Safety personnel who have a command role within their own organisation and are required to administer that command in a multi-agency response environment. It does not include the requirement to administer command of personnel from other agencies in a multi-agency response.
Elements and Performance Criteria
1. Take command
1.1 Command is exercised in accordance with organisation authority and guidelines.
1.2 The identity, location and contact details of the commander are communicated to internal personnel and to relevant external authorities/organisations/individuals pertinent to the emergency/incident.
2. Establish a command facility
2.1 An appropriate command facility is established and operated in accordance with organisational guidelines.
2.2 Details of the facility are communicated to internal personnel and to relevant external authorities/organisations/individuals as required.
3. Establish a command structure
3.1 A command structure is established appropriate to the nature and complexity of the task (s) undertaken by the organisation.
3.2 The command structure is expanded, contracted or modified in response to changes within the emergency environment.
4. Establish procedures to permit command to be exercised
4.1 Command structure is communicated to internal personnel and external authorities/individuals whom may have a regulatory interest applicable to the emergency/incident.
4.2 Command information management system is implemented.
4.3 Communication mechanisms and procedures are implemented between levels of command in accordance with organisational guidelines.
4.4 Liaison is established and maintained to meet control and command requirements.
4.5 A public information system is established in accordance with control plan requirements.
5. Determine operational command plan
5.1 Tasks are received and/or determined in accordance with the control requirements.
5.2 Operational command plan to implement strategies is developed and modified as required in accordance with organisational guidelines.
5.3 Appropriate tactics to effectively manage the emergency/incident are identified in accordance with the operational command plan.
6. Manage resources under organisation command
6.1 Resources are deployed to ensure that the operational command plan is implemented in accordance with organisational guidelines.
6.2 Human and physical resources are effectively managed to achieve command plan outcomes.
7. Manage operation(s)
7.1 Operations are conducted in accordance with the operational command plan.
7.2 Significant changes in status and actions taken are reported consistent with organisational policy and procedures.
7.3 Operations are redirected as required to meet changes in the conditions which affect the emergency/incident situation.
8. Conclude operation(s)
8.1 Physical, human and capital resources are accounted for in accordance with organisational guidelines.
8.2 Debriefing requirements are met in accordance with organisational guidelines.
8.3 Operational documentation is completed to organisation standards.
8.4 Reports are produced as required.
9. Review operations
9.1 Plans and guidelines are evaluated and reviewed.
9.2 Effectiveness of command and interaction with control is evaluated and documented.
9.3 Reports are produced and communicated in accordance with established protocols.
This describes the essential skills and knowledge and their level, required for this unit.
accessing information and support from the control facility, other organisations' personnel and external authorities
analyse emergency situations both functionally and strategically
development of response plans including predicting consequences and identifying improvements
effective and efficient deployment of human and physical resources including:
operative and non-operative personnel
equipment and consumables
effective deployment, monitoring and communication of organisation allocated task(s)
identification and correct use of equipment
implement response in accordance with organisational procedures and within bounds of authority
incorporate risk management and contingency processes
liaise effectively with emergency controller
operation of work systems and equipment
processes and procedures
secure emergency/operations site
select, prioritise, implement and evaluate appropriate strategies
strategically react to changes within the emergency environment
using a range of information technology devices including:
radio frequency devices
electronic data exchange systems etc
using tools and techniques to solve problems
applications of relevant agreements
code of practice or other legislative requirements
emergency site layout
identification and correct use of equipment
knowledge of current principles and practices to conduct an activity which exercises elements of public safety management
organisational command structure
processes and procedures
security and confidentiality of material
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in:
Effective deployment, monitoring and communication of organisation allocated task(s)
analysis of emergency situations both functionally and strategically
selection, prioritisation, implementation and evaluation of appropriate strategies
implementation of response in accordance with organisational procedures and within bounds of authority
securing emergency/operations site
strategic reaction to changes within the emergency environment,
incorporation of risk management and contingency processes
effective liaison with emergency controller and
logging and recording all actions and decisions
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Assessment may occur in an operational environment or in an industry-approved simulated work environment.
Specific resources for assessment
Resources should involve access to or simulation of emergency situations in a multi-organisation response environment. This includes resources relating to: equipment, personnel, facilities etc appropriate to the emergency situation and within the bounds of responsibility as designated within the requirements of control.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of emergencies (imminent or actual) may include:
flood/wind driven water
search and rescue
fauna rescues e.g. marine life rescue
Technological/industrial events may include:
hazardous material releases
extreme air pollution
Civil/political events may include:
Considerations in the determination of the nature, extent and potential of an emergency may include:
risk to life
risk to property
risk to environment
scope and scale of incident including likely duration of incident
potential for changes in situation
speed of onset
hazard agent location
Resources may include:
state/territory and federal governments
aviation and marine vessels
Information management system may include:
storage and dispatch modes
procedures and protocols
types of technology – electronic data exchange devices
audio and visual recording mechanisms
public/media information dissemination
security and authorisation assignment
recording and documenting of incident
Personnel support activities may include supply of:
rest/relief counselling services
stress management services
Command facility establishment procedures and principles may include consideration of:
proximity to emergency/incident
size and type of structure
special incident requirements
site access and exit requirements
Communication processes and systems may include:
designation of appropriate modes and channels of communication
communication responsibilities of personnel
inter organisation liaison
Internal and external personnel and authorities may include:
government and semi government authorities and departments
occupational health and safety specialists
emergency management specialists
other analysts and stakeholders
Support services may include:
gas and power agencies
welfare and counselling organisations
community service organisations
land management agencies
Debriefing may include:
critical incident stress debriefing
Agreed reporting mechanisms will involve:
distribution and development of reports in accordance with regulatory and organisational requirements and may include:
situation reports-within emergency for external distribution-status reports
Activities controlled include:
Sources of information/ documents may include:
standard operating procedures
relevant Australian or international documentation in disaster/emergency management
organisational and workplace operating procedures and policies
communications technology equipment
aural or signed communications
personal and work area work procedures and practices
occupational health and safety procedures
applicable state, territory, commonwealth legislation and regulations which relate to:
state of emergency
occupational health and safety regulations and legislation
Workplace Relations Act(s)
privacy and confidentiality legislation
freedom of information
environment protection legislation
equal employment opportunity and affirmative action legislation
standards and certification requirements
quality assurance procedures
memorandum of understanding/agreement
codes of practice
This unit contains employability skills.