This unit applies to a person who is required to operate an organisation's communications systems and equipment in support of the tasks they are undertaking. This work may occur either in the field or from a facility.
Elements and Performance Criteria
1. Use communications systems and equipment
1.1 Communications equipment and techniques including verbal communications and voice procedures, are selected to best meet the task, context and needs of the situation
1.2 Equipment is operated safely to support communications consistent with organisational policies and procedures
1.3 Communications system is correctly utilised to facilitate transmission and reception
2. Transmit and receive communications
2.1 Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisational policies and procedures
2.2 Contact is acknowledged, communication is confirmed and action is initiated
2.3 Communication faults and deficiencies are reported according to organisational policies and procedures
2.4 Alternative communications strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
2.5 Communication is processed and recorded in accordance with organisational policies and procedures
3. Maintain communications equipment
3.1 Communications equipment is inspected to ensure operational readiness
3.2 Fault finding techniques are applied and basic maintenance is conducted according to organisational policies and procedures
3.3 Faulty equipment is identified and noted for repair, and documentation is completed in accordance with organisational procedures
This describes the essential skills and knowledge and their level, required for this unit.
maintain communications equipment according to organisational procedures
operate the different communications equipment required by the organisation
report communication faults and deficiencies according to organisational procedures
use verbal communication procedures consistent with the organisation's communications system
utilise the organisation's communications processes and systems
organisational policies and procedures relevant to the operation of communications equipment (such as relevant legislation; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)
organisation's communications system
range of communications equipment available to the organisation
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
use communications equipment under non-operational and operational conditions
accurately transmit and receive communications using the organisation's communications systems and equipment.
Consistency in performance
Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in an operational environmentor in an industry-approved multi-agency simulated workplace environment.
Specific resources for assessment
Access is required to:
relevant communications equipment.
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Communications equipment may include
Telephones (mobile, landline and satellite)
Verbal communications procedures may include
Use of abbreviations
Voice procedures may include
Communications systems may include
Verbal communication procedures
This unit contains employability skills.