Demonstrate retail skin care products

This unit describes the performance outcomes, skills and knowledge required to cleanse skin and apply skin care products for the purpose of retail cosmetic sales. The unit describes the function of identifying the client's skin type and selecting and applying appropriate personal skin care products in a retail environment. It includes skin cleansing, product application and demonstration. The operator provides product advice in order to assist the customer in making a decision to purchase a product or products from a retail skin care range.The unit involves the performance of a known procedure where some discretion and judgement is required in the selection of products, equipment, and contingency measures within commercial service time constraints.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to a retail skin products area, which may be located in a beauty salon, spa, or other retail store. It is applicable as a discrete service or as part of a treatment plan.

Elements and Performance Criteria




Prepare client for skin cleansing.


Prepare service area, client and self according to relevant legislation and codes and workplace policies and procedures.


Identify and note contraindications and advise client accordingly.


Identify client's skin type and skin condition according to manufacturer product manual.


Cleanse face.


Identify suitable cleansing products for client skin type and for different areas of the face.


Apply cleansing products in a prescribed sequence according to relevant legislation, workplace policies and procedures and manufacturer instructions.


Thoroughly cleanse client's skin and remove all make-up.


Apply skin care products.


Identify, select and demonstrate skin care products suitable for identified skin types.


Apply and remove products in sequence according to manufacturers' product instructions, relevant legislation and workplace policies and procedures.


Safely dispose of treatment waste to minimise negative environmental impacts according to workplace procedures.


Evaluate results against client expectations and specified outcomes.


Advise on further product use.


Advise client regarding suitable home-care products and treatments from the product range.


Explain product use and demonstrate application as required.


Explain possible product reactions to client.

Required Skills

Required skills

The following skills must be assessed as part of this unit:

technical skills to:

apply skin care products for the following skin types:





respond to contraindications and adverse effects

recognise the physical appearance of:

various skin types

normal skin

minor skin blemishes

inflammation arising from skin care products

literacy skills to research and comprehend manufacturers' product information

communication skills to provide product and application advice, along with information regarding possible product reactions to clients

numeracy skills to:

select and demonstrate appropriate product quantities

time services according to client and workplace requirements.

Required knowledge

The following knowledge must be assessed as part of this unit:

provision of relevant health and hygiene regulations and requirements

relevant occupational health and safety regulations and requirements

workplace policies and procedures in regard to selecting and applying skin care products

anatomy and physiology of the skin as they relate to skin care products, including a simplified cross-section of the skin

appearance of contraindications and adverse effects

workplace product range and manufacturer instructions and data sheets

effects and benefits of a defined range of skin care products.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

using effective questioning and active listening techniques to consult, reassure and negotiate with clients

identifying client skin types and requirements

recognising and managing contraindications and adverse effects

reading, interpreting and applying manufacturer instructions

preparing the face and performing a face cleansing procedure

advising on and demonstrating product use, home-care and complementary products.

Context of and specific resources for assessment

Assessment must ensure:

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.

Assessment must ensure access to:

a simulated environment, which includes as a minimum:

retail display area

a retail skin care range

relevant workplace documentation including:

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals

a range of clients with different skin care requirements.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:

preparing the face and performing a face cleansing procedure

applying retail skin care products from workplace range, selected according to the client's skin type and condition

advising on home-care products

written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of retail skin care products and relevant legislation and policy

completion of workplace documentation relevant to the demonstration of retail skin care products

third-party reports from technical experts

completion of self-paced learning materials, including personal reflection and feedback from a trainer, coach or supervisor.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXSLS001A Sell products and services.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clients may include:

new or regular clients with routine or special needs

female or male clients

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Relevant legislation and codes may include:

federal, state or territory, and local health and hygiene regulations

occupational health and safety regulations

industry codes of practice.

Workplace policies and procedures may include:

health and hygiene

workplace product range and manufacturer instructions and product manuals

workplace time frame allocated for service

environmental protection practices, such as:

waste minimisation



energy efficiency, e.g. electricity saving devices and practices

waste disposal

resource management

water efficiency.

Contraindications may include:

bacterial, viral or fungal infections






boils and carbuncles



other visible non-normal skin.

Skin type may include:





Skin condition may include:






Cleansing products must include:






remedial products.




Competency Field

Facial Services

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.