This unit applies to community pharmacy employees working as dispensary assistants. Work is carried out under direction of a pharmacist.
Elements and Performance Criteria
Prepare to package medicine into dose administration aids.
Follow safety requirements and personal hygiene procedures prior to commencing packing.
Clean and prepare packing work area and equipment.
Identify dose administration and packaging documentation, instructions and procedures.
Identify and set up packaging containers, other consumables and equipment.
Confirm that dispensed customer medicine is available for packing.
Pack or pre-pack products.
Fill dose administration containers to meet prescription requirements and pharmacist instructions.
Prepare and attach labels to dose administration containers.
Complete dose administration aid documentation.
Check filled containers against documented requirements.
Present filled containers for verification by a pharmacist.
Complete dose administration activities
Clean and store packaging equipment.
Identify, reconcile and report any discrepancies between dispensed and packed medicines.
Maintain the dose administration work area to meet housekeeping requirements.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
apply literacy skills to read and interpret instructions for assisting in the preparation of dose administration containers, record information and prepare labels in plain English
demonstrate procedures for preparing packaging containers and related equipment consistent with protocols and procedures
pack and label dose administration aids
use dispensary information system to maintain packing details
respect and maintain privacy and confidentiality of customer information
maintain dispensary packing area to meet good housekeeping requirements
plan and organise work to meet packing workflow requirements.
The following knowledge must be assessed as part of this unit:
pharmacy policies, protocols and procedures relating to packing medicine into dose administration aids
dispensary workflow and layout
procedures for controlling accessing and maintaining security of the dispensary
personal hygiene requirements
properties, characteristics and applications of different dose administration aids
features and operating requirements of dose administration aid equipment
handling and storage requirements of dispensed items
characteristics of medicine not suitable for packaging in dose administration containers, e.g. hydroscopic medicines; medicines that may be cross-contaminated
medicine storage and handling requirements
literacy skills to confirm packing requirements and to check that label information is legible and expressed in plain English
information to be displayed on dose administration aids
communication methods and systems to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required
handling and disposal of waste, including maintaining confidentiality of customer details on waste containers
dispensary data-bases and information systems
dispensary housekeeping checklist and responsibilities.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies pharmacy policies, standards and guidelines, industry legislation and codes of practice in regard to filling of dose administration aids, including:
identifying dose administration aids and dispensed medicines for filling
filling medicines into dose administration containers (manual or automated)
preparing and attaching labels
handling medicines to meet handling and storage requirements
procedures for reconciling dispensed medicines with packed medicines
respects and protects customer privacy when disposing of containers that may contain customer information and maintaining customer records
recognises situations requiring referral to a pharmacist or other pharmacy staff according to pharmacy policy
applies OHS and personal hygiene practices
maintains housekeeping standards in the dispensary packing area
plans and carries out work to meet workflow requirements.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of preparation of dose administration aids over a period of time
demonstration of working with dispensed medicines with special handling and storage requirements
performance is observed by the assessor or the technical expert working in partnership with the assessor.
assessment must be undertaken in a real workplace environment that meets Pharmacy Board and relevant industry standards for dispensary layout and equipment requirements for pharmacies engaged in supplying extemporaneous prescriptions
access to relevant pharmacy protocols and procedures
access to state and territory legislation and guidelines where appropriate
access to dispensary stock control record-keeping systems
access to relevant documentation, such as:
orders or requisitions
prescription purchase orders
access to a range of medicines
access to dose administration containers and related packaging equipment.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
a qualified workplace assessor, or a technical expert working in partnership with the assessor to observe the dispensary assistant preparing dose administration aids, over sufficient time to demonstrate handling of a range of contingencies.
written or verbal questioning to assess knowledge and understanding.
evidence that completion of workplace documentation and records relevant to dose administration aids is timely and accurate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. for example:
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Preparing dose administration aids must comply with:
federal and state or territory legislation
industry codes of practice, standards and guidelines
community pharmacy policies, protocols and procedures relating to packing medicines into dose administration aids.
Personal hygiene procedures may include:
wearing gloves and other protective clothing
tying back long hair or use of hairnets.
Clean and prepare packing work area and equipment may include:
cleaning work surfaces and equipment
checking that work surfaces and equipment are undamaged
checking calibration (as appropriate to equipment)
Dose administration and packaging documentation may include:
orders or requisitions
Packaging containers may include:
dosage administration aids and containers
tamper-proof dose administration containers
heat-seal or press-seal equipment
durable dosette boxes.
Equipment may be operated manually or automatically and may include:
scales and measures
irons and heat sealing equipment
automated filling equipment.
Labels may include:
name of the patient
pharmacy details, including name, address, telephone number
name, strength and form of all medicines supplied in the container
directions for use of each medicine as prescribed
date on which the container was filled
any cautionary and advisory labels for the particular substance where appropriate.
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.