This unit is undertaken with some supervision and guidance. It requires the team member to utilise standard business technology, systems and reporting mechanisms to consistently apply routine business procedures. It includes checking and confirming current credit level and trading terms with customers, completing routine processing of debtors and accurately reporting breaches of customer credit limits and trading terms, according to workplace policy and relevant legislation.
Elements and Performance Criteria
Confirm trading terms.
Confirm trading terms for purchasers of products or services using business technology or records.
Access business technology or records to determine trading history for a purchaser of products or services.
Access business technology to process routine direct purchases payments.
Process direct purchases payments according to routine business policy and procedures and relevant legislation.
Establish customer debts and credit levels.
Determine individual and business customer credit levels using business technology or records, or refer to relevant personnel.
Identify bad debts using business technology or records.
Analyse credit level of customers purchasing specific products or services.
Maintain updated credit status of account customers according to business policy and procedures.
Determine debt levels for individual and business customers.
Confirm debt payment terms for businesses purchasing products or services using business technology or records.
Confirm payment terms for individual debtors according to business policy and procedures.
Confirm debt repayments procedures according to business policy and procedures.
Process debtors according to routine business policy and procedures, including debt recovery processes, within designated workplace timeframes.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
interpersonal communication skills to:
communicate payment schedule and requirements to customer through clear and direct communication
ask questions to identify and confirm requirements
use language and concepts appropriate to cultural differences
use and interpret non-verbal communication
identifying credit levels, trading terms and payment status
checking trading terms and debit history for a customer
implementing correct business procedures for processing and recovering debt
administering and process debtor accounts
identifying bad debts according to routine procedures and work instructions
confirming debt payment terms and procedures
literacy skills in regard to planning, organising and analysing information from written sources
numeracy skills in regard to:
recording data accurately
processing financial transactions.
The following knowledge must be assessed as part of this unit:
prioritising work schedule
information sources on product and supply arrangements for customers
interpersonal communication techniques
establishing customer needs and trading terms
manufacturer specifications concerning the use of business technology systems
business policy and procedures affecting job role or function, including:
privacy, confidentiality and security provisions affecting data storage, communication of information and access to technology
referral of enquiries to relevant management or senior staff.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistent application of routine business procedures to check and confirm current credit level and trading terms with customers
ability to identify debtor accounts using standard business technology and systems
completion of written and electronic documents using standard business technology and reporting mechanisms
ability to complete routine processing of debtors
adherence to routine processes to accurately report breaches of customer credit limits and trading terms using standard business technology.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
access to relevant business technology
relevant documentation, such as:
workplace or sample policy and procedure manuals
financial transaction dockets, slips and invoices
banking deposit forms
workplace or sample documentation in regard to credit approval processes
workplace or sample financial management system
workplace or sample job descriptions and organisational charts
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a simulated role play
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding.
holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Purchaser may include:
new or repeat contacts
external and internal contacts
other businesses or end consumers serviced through business customers or directly
purchasers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Business technology may include:
personal computers or terminals (stand-alone or networked)
scanning, bar coding and pricing equipment
software such as:
Records may be:
Trading history may be accessed via:
manual files and reports
electronic files and reports
Payments may be received by:
Business policy and procedures may relate to:
acquisition and sale of products and services
management structure and communication relationships
interaction with customers
debt recovery and financial governance.
Relevant legislation may include:
application of GST
Australian Competition and Consumer Commission provisions
Trade Practices and Fair Trading Acts
Customer credit levels may be determined:
by automated or manual means
internally or by external agents
Relevant personnel may vary according to:
level of employment
nature of enquiry
Payment terms for individual debtors may vary according to:
types of products and services provided
size, type and location of business or debtor
strategic measurement and evaluation outcomes.
Debt recovery processes may include:
electronic or manual forms of contact with the debtor
letters of intent
contracted services from debt recovery agencies
alteration to trading terms
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.