- SIRXCCS001A - Apply point-of-sale handling procedures
Apply point-of-sale handling procedures
This unit applies to frontline service personnel. It requires the team member to demonstrate the ability to operate a range of point-of-sale equipment in order to complete sales, returns and exchange transactions according to store policies, and process a number of methods of payment. It further requires the demonstrated ability to package and arrange transportation for goods where required.
Elements and Performance Criteria
Operate point-of-sale equipment.
Operate point-of-sale equipment according to design specifications.
Open and close point-of-sale terminal according to store policy and procedures.
Clear point-of-sale terminal and transfer tender according to store procedure.
Handle cash according to store security procedures.
Maintain supplies of change in point-of-sale terminal according to store policy.
Attend active point-of-sale terminals according to store policy.
Complete records for transaction errors according to store policy.
Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
Inform customers of delays in the point-of-sale operation.
Use numbers in the workplace.
Accurately list a range of possible retail workplace numerical problems.
Collect numerical information from various sources and calculate accurately with or without the use of a calculator.
Perform point-of-sale transactions.
Complete point-of-sale transactions according to store policy.
Identify and apply store procedures in respect of cash and non-cash transactions.
Identify and apply store procedures in regard to exchanges and returns.
Move goods through point-of-sale area efficiently and with attention to fragility and packaging.
Accurately enter information entered into point-of-sale equipment.
State price or total and amount of cash received verbally to customer.
Tender correct change.
Complete customer order forms, invoices and receipts accurately.
Accurately identify and process customer delivery requirements according to set timeframes.
Process sales transactions or direct customers to point-of-sale terminals according to store policy without undue delay.
Wrap and pack goods.
Maintain and request adequate supplies of wrapping and packaging materials.
Select appropriate wrapping or packaging material.
Wrap merchandise neatly and effectively where required.
Pack items safely to avoid damage in transit, and attach labels where required.
Arrange transfer of merchandise for parcel pick-up or other delivery methods if required.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
following set routines and procedures
interpersonal communication skills to:
inform customers of delays
state price or total and amount of cash received
request adequate supplies of wrapping material or bags through clear and direct communication
ask questions to identify and confirm requirements
use language and concepts appropriate to cultural differences
use and interpret non-verbal communication
questioning and active listening
dealing with different types of transactions
wrapping and packing techniques
store bag checking procedures
merchandise handling techniques
literacy skills in regard to sales and delivery documentation
numeracy skills in regard to rendering change.
The following knowledge must be assessed as part of this unit:
store policy and procedures in relation to:
allocated duties and responsibilities
exchanges and returns
handling, packing and wrapping of goods or merchandise
the range of services provided by the store
relevant legislation and statutory requirements, including:
Trade Practices Act and consumer law
industry codes of practice
cash and non-cash handling procedures, including:
opening and closing point-of-sale terminal
clearance of terminal and transference of tender
maintenance of cash float
tendering of change
calculating non-cash documents
balancing point-of-sale equipment
security of cash and non-cash transactions
change required and denominations of change
numeracy skills in regard to workplace functions:
use of a calculator
functions and procedures for operating point-of-sale equipment, including:
numerical display board
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently operates point-of-sale equipment according to manufacturer instructions and store policy and procedures
consistently applies store policy and procedures in regard to cash handling and point-of-sale transactions
interprets, calculates and records numerical information accurately
processes sales transaction information responsibly and accurately according to store policy and procedures
constantly applies store policy and procedures in regard to the handling, packing, wrapping and delivery of goods or merchandise.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as:
stock, inventory and price lists
financial transaction dockets and slips
lay-by, credit and product return slips
store policy and procedures manuals
a range of point-of-sale equipment.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXRSK001A Minimise theft
SIRXCCS002A Interact with customers
SIRXINV001A Perform stock control procedures
SIRXFIN001A Balance point-of-sale terminal.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Point-of-sale equipment may include:
numerical display board.
Store policy and procedures in regard to:
operation of point-of-sale equipment
handling techniques of stock
Point-of-sale documents may include:
product return slips
Customers may include:
new or repeat contacts
internal and external contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Numerical problems may include:
calculations of cash amounts and change
addition and subtraction
multiplication and division
estimation of quantities.
Point-of-sale transactions may include:
credit cards and store cards
Wrapping and packaging materials may include:
Delivery methods may include:
post or express post
domestic or international delivery.
Client and Customer Service
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.