- SIRXCLM001A - Organise and maintain work areas
Organise and maintain work areas
This unit requires the team member to demonstrate and apply knowledge of workplace policies, legislative requirements and manufacturer instructions in order to utilise tools, chemicals and equipment for the safe and efficient cleaning, organisation and maintenance of work areas. Frontline service personnel are responsible for this function.
Elements and Performance Criteria
Organise work area.
Maintain work areas in a safe, uncluttered and organised manner according to store policy and procedures.
Carry out all routines safely, effectively and efficiently with minimum inconvenience to customers and staff according to store policy.
Apply store policy and procedures for tidying work areas and placing items in designated areas.
Clean work area.
Apply store policy and procedures for personal hygiene.
Apply store policy and procedures for cleaning of work area.
Remove and dispose of waste promptly according to store policy and legislative requirements.
Report spills, food, waste, or other potential hazards to relevant personnel and remove from floors according to store policy and legislative requirements.
Promptly display signage in regard to unsafe areas.
Maintain equipment and consumable materials and store correctly after use.
Use and clean tools and equipment (including guards) according to manufacturer instructions and legislative requirements.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
using and maintaining cleaning equipment
using and storing chemicals, hazardous substances and flammable materials
using electrical and other equipment safely
literacy and numeracy skills in reading and understanding manufacturer instructions
reading and understanding warning labels and instructions for the use of chemicals and hazardous substances.
The following knowledge must be assessed as part of this unit:
store policy and procedures in regard to:
use and maintenance of store cleaning equipment
waste disposal and environmental protection
reporting problems and faults
relevant OHS regulations
relevant labels to identify chemicals and hazardous substances, HAZCHEM labels
manufacturer instructions for use of cleaning materials or hazardous substances
manufacturer instructions for use of cleaning equipment
relevant legislation and statutory requirements
relevant industry codes of practice.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies housekeeping duties to work area, point-of-sale terminals, walkways, fixtures and display areas
consistently applies safe working practices in the operation and maintenance of a range of cleaning and housekeeping equipment according to:
store policy and procedures
OHS legislation and codes of practice
industry codes of practice
manufacturer instructions and design specifications
applies store housekeeping program for work area and reports faults and problems to relevant person or department
reads, interprets and applies manufacturer instructions for cleaning products, tools and equipment
completes tasks in set timeframe.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
cleaning and store housekeeping equipment and materials
relevant documentation, such as:
store policy and procedures manuals on housekeeping, cleaning and OHS
manufacturer instructions and operation manuals on cleaning equipment and materials
manual handling regulations and industry codes of practice
plant and equipment regulations.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXCOM001A Communicate in the workplace
SIRXIND001A Work effectively in a retail environment
SIRXOHS001A Apply safe working practices
SIRXICT001A Operate retail technology.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Work areas may include:
walkways and aisles
fixtures and working surfaces.
Store policy and procedures may relate to:
maintenance and storage of cleaning equipment
use and storage of cleaning chemicals
job descriptions and responsibilities
other team members
supervision and management.
Handling and cleaning routines may vary according to:
industry codes of practice.
Customers may include:
new or repeat contacts
internal and external contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Staff may be:
other staff members
full-time, part-time, contract or casual staff
from within or outside own work team
from a range of social, cultural and ethnic backgrounds.
Legislative requirements may include:
federal, state and local health and hygiene
transport, storage and handling of goods
hazardous substances and dangerous goods
labelling of workplace substances
use of protective clothing and equipment.
Reporting may be conducted:
face to face
Relevant personnel may include:
Unsafe areas may include:
customer and public areas
Tools and equipment may relate to:
point of sale
display and promotion
Cleaning and Maintenance
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.