Balance point-of-sale terminal

This unit describes the performance outcomes, skills and knowledge required to balance a register or terminal in a retail environment. It involves clearing the register, counting money, calculating non-cash transactions and reconciling takings.


This unit is undertaken with some supervision. It requires the team member to apply store policy and procedures to accurately and efficiently balance a register or terminal, maintain a cash float, reconcile cash and non-cash transactions and record takings.



Elements and Performance Criteria




Remove takings from register or terminal.


Perform register or terminal balance at designated times according to store policy and procedures.


Separate cash float from takings prior to balancing procedure and secure according to store policy.


Supply change to register or terminal according to store policy.


Acquire and accurately interpret register or terminal reading or print-out.


Remove and transport cash and non-cash documents according to store security policy and procedures.


Reconcile takings.


Count cash accurately.


Calculate non-cash documents accurately.


Determine balance between register or terminal reading and sum of cash and non-cash transactions.


Report discrepancies between register or terminal reading and sum of cash and non-cash transactions to relevant personnel according to store policy.


Record store and individual department takings and file records according to store policy.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

operating register or terminal

completing tasks in a set timeframe

literacy skills in regard to:

interpreting documentation

completing documentation

numeracy skills in regard to:

counting cash

calculating non-cash transactions

reporting on takings.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

register or terminal balance

cash and non-cash transactions security

cash float

operation of equipment used at register or terminal

cash and non-cash handling procedures, including:

opening and closing point-of-sale terminal

clearance of terminal and transference of tender

maintenance of cash float

counting cash

calculating non-cash documents

balancing point-of-sale terminal

recording takings

security of cash and non-cash transactions

change required and denominations of change


credit cards

gift vouchers


credit and returns.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

operates register or terminal equipment according to manufacturer instructions and store policy

consistently applies store policy and procedures in regard to handling cash and removing takings from register or terminal

consistently applies store policy and procedures in regard to cash float

consistently applies store policy and procedures in regard to reading registers and recording information

processes documentation and records responsibly and according to store policy and procedures

reconciles takings according to store policy and procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

financial transaction dockets, slips and invoices

sample debit card and credit card vouchers

recording and tally sheets

store policy and procedure manuals in regard to register or terminal balance

register or terminal and related equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXCCS001A Apply point-of-sale handling procedures

SIRXRSK001A Minimise theft.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Register or terminals may be:



cleared by operator or specialist staff

cleared at intervals during or at close of trading.

Store policy and procedures in regard to:

register or terminal balance

cash handling


Non-cash documents may relate to:

credit cards


gift vouchers



cash on delivery (COD)

customer refunds

customer credit ratings.

Relevant personnel may include:



team leader.

Records may be:






Competency Field


Employability Skills

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Licensing Information

Not applicable.