Operate retail technology

This unit describes the performance outcomes, skills and knowledge required to operate a variety of retail equipment. It involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment.


This unit applies to frontline service personnel who operate and maintain a range of retail equipment, including point-of-sale systems, keyboards and data entry equipment, according to manufacturer instructions, design specifications, store policy and designated timeframes. This work is undertaken with some supervision and guidance.



Elements and Performance Criteria


Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain retail equipment.

1.1.Identify purpose of equipment used in store or department.

1.2.Operate equipment, according to design specifications and safety requirements.

1.3.Identify equipment faults and report to relevant personnel.

1.4.Identify and apply maintenance program for retail equipment according to store policy and procedures.

2. Apply keyboard skills.

2.1.Operate keyboard using typing techniques within designated speed and accuracy requirements.

2.2.Enter and edit information accurately.

3. Operate data entry equipment.

3.1.Enter data using relevant equipment, according to store policy and procedures.

3.2.Operate price marking equipment, according to manufacturer instructions and store policy.

3.3.Enter data accurately and within designated time limits.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills

planning and organising skills to complete tasks in set timeframe

problem solving skills to deal with different types of transactions

literacy and numeracy skills to:

read store procedures for operating equipment

enter data

perform point-of-sale transactions

follow common fault-finding procedures

Required knowledge

store policy and procedures in regard to:

the operation and maintenance of store retail equipment

reporting problems and faults

relevant legislation and statutory requirements in regard to operating retail technology, including Work Health and Safety (WHS) requirements

relevant industry codes of practice

purpose and impact of using electronic technology

licensing requirements for carrying and moving merchandise (if applicable)

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

operates a range of store retail equipment according to store policy and procedures and industry codes of practice

operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications

applies store maintenance program and reports faults and problems

consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice

reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively

uses keyboard skills to enter and edit data accurately

completes tasks in set timeframe.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

store policy and procedure manuals

manufacturer instructions and operation manuals

a range of store retail equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

third-party reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Equipment may include:

point-of-sale terminals

electronic bar coding equipment for price labelling and stocktaking

portable data entry


EFTPOS terminals

electronic ordering equipment

wrapping and packing equipment

equipment for carrying or moving merchandise

equipment for storage of merchandise, including refrigerators

weighing machines


security tag systems

trolley return equipment



numerical keyboard equipment, including calculators.

Safety requirements may include:

hazard identification (e.g. workplace inspections)

emergency, fire and accident procedures

personal safety procedures

stress management

procedures for the use of personal protective clothing and equipment

reporting incidents and accidents in the workplace.

Relevant personnel may include:


team leader


Store policy and procedures in regard to:

store administration

clerical systems

operating and maintaining retail equipment

Work Health and Safety (WHS).



Competency Field

Computer Operations and ICT Management

Employability Skills

This unit contains employability skills.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.