- SIRXICT001A - Operate retail technology
Operate retail technology
This unit applies to frontline service personnel who operate and maintain a range of retail equipment, including point-of-sale systems, keyboards and data entry equipment, according to manufacturer instructions, design specifications, store policy and designated timeframes. This work is undertaken with some supervision and guidance.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency.
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.
1. Maintain retail equipment.
1.1.Identify purpose of equipment used in store or department.
1.2.Operate equipment, according to design specifications and safety requirements.
1.3.Identify equipment faults and report to relevant personnel.
1.4.Identify and apply maintenance program for retail equipment according to store policy and procedures.
2. Apply keyboard skills.
2.1.Operate keyboard using typing techniques within designated speed and accuracy requirements.
2.2.Enter and edit information accurately.
3. Operate data entry equipment.
3.1.Enter data using relevant equipment, according to store policy and procedures.
3.2.Operate price marking equipment, according to manufacturer instructions and store policy.
3.3.Enter data accurately and within designated time limits.
This section describes the essential skills and knowledge and their level, required for this unit.
planning and organising skills to complete tasks in set timeframe
problem solving skills to deal with different types of transactions
literacy and numeracy skills to:
read store procedures for operating equipment
perform point-of-sale transactions
follow common fault-finding procedures
store policy and procedures in regard to:
the operation and maintenance of store retail equipment
reporting problems and faults
relevant legislation and statutory requirements in regard to operating retail technology, including Work Health and Safety (WHS) requirements
relevant industry codes of practice
purpose and impact of using electronic technology
licensing requirements for carrying and moving merchandise (if applicable)
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
operates a range of store retail equipment according to store policy and procedures and industry codes of practice
operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications
applies store maintenance program and reports faults and problems
consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice
reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively
uses keyboard skills to enter and edit data accurately
completes tasks in set timeframe.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as:
store policy and procedure manuals
manufacturer instructions and operation manuals
a range of store retail equipment.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Equipment may include:
electronic bar coding equipment for price labelling and stocktaking
portable data entry
electronic ordering equipment
wrapping and packing equipment
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
security tag systems
trolley return equipment
numerical keyboard equipment, including calculators.
Safety requirements may include:
hazard identification (e.g. workplace inspections)
emergency, fire and accident procedures
personal safety procedures
procedures for the use of personal protective clothing and equipment
reporting incidents and accidents in the workplace.
Relevant personnel may include:
Store policy and procedures in regard to:
operating and maintaining retail equipment
Work Health and Safety (WHS).
Computer Operations and ICT Management
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.