Perform stock control procedures

This unit describes the performance outcomes, skills and knowledge required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock and dispatching goods.


This unit requires the consistent application of store policy and relevant legislation, including safe working practices in the handling and moving of stock, to ensure efficient stock control in a retail environment. Team members are required to receive and process incoming goods, dispatch outgoing goods, rotate stock and maintain stock levels, assist with stocktaking, and report problems or discrepancies in stock to relevant personnel.



Elements and Performance Criteria




Receive and process incoming goods.


Maintain cleanliness and orderliness in receiving bay according to store policy and procedures.


Unpack goods using correct handling techniques and equipment according to store policy.


Remove and promptly dispose of packing materials according to store policy and relevant legislative requirements.


Check incoming stock and validate against purchase orders and delivery documentation according to store policy and relevant legislative requirements.


Inspect items received for damage, quality, use-by dates, breakage or discrepancies and record according to store policy.


Record stock levels on store stock systems according to store policy.


Rotate and store stock according to the first in first out (FIFO) principle.


Dispatch stock to appropriate area or department.


Apply stock price and code labels when required according to store policy.


Rotate stock.


Carry out stock rotation procedures according to store routine and policy.


Perform store code checking and reporting procedures, including recording of waste and markdowns.


Place merchandise to achieve a balanced, fully-stocked display appearance and promote sales.


Place excess stock in storage or dispose of according to store policy and legislative requirements.


Maintain safe lifting, shifting and carrying techniques according to store OHS policy and legislative requirements.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

following set routines and procedures

using electronic labelling and ticketing equipment

literacy and numeracy skills in regard to:

stock records and delivery documentation

reporting problems.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

stock control

store labelling policy

product quality standards

correct unpacking of goods

out-of-date, missing or damaged stock

equipment used

stock location

waste disposal

methods of storage

delivery documentation

stock record documentation

dispatch documentation

reporting faults and problems

relevant legislation and statutory requirements

relevant industry codes of practice

relevant OHS regulations.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

consistently applies store policy and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to stock control

consistently applies safe working practices in the manual handling and moving of stock according to OHS legislation and store policy

interprets and applies manufacturer instructions with regard to handling stock and using relevant equipment

receives and processes incoming goods and dispatches outgoing goods according to store policy and procedures

rotates stock and performs out-of-code checking and reporting according to store policy and procedures

interprets and processes information accurately and responsibly.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant equipment, including:

stock moving equipment

manual and electronic labelling and ticketing equipment

computers and stock recording equipment

relevant documentation, such as:

invoices, packing slips, dispatch documents and order forms

recording and tally sheets

store policy and procedures manuals

OHS regulations

relevant legislation and statutory requirements

industry codes of practice.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXCCS001A Apply point-of-sale handling procedures

SIRXRSK001A Minimise theft

SIRXCCS002A Interact with customers

SIRXFIN001A Balance point-of-sale terminal.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Store policy and procedures may relate to:

stock control

reception and dispatch


food safety.

Handling techniques may vary according to:

stock characteristics

industry codes of practice

legislative requirements.

Equipment may include:

electronic bar coding equipment

weighing machines


trolley return equipment

portable data entry

cutting equipment

protective clothing.

Legislative requirements may include:


hazardous substances and dangerous goods

labelling of workplace substances

waste removal and environmental protection

transport, storage and handling of goods.

Stock systems may be:






Competency Field


Employability Skills

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Licensing Information

Not applicable.