- SIRXINV001A - Perform stock control procedures
Perform stock control procedures
This unit requires the consistent application of store policy and relevant legislation, including safe working practices in the handling and moving of stock, to ensure efficient stock control in a retail environment. Team members are required to receive and process incoming goods, dispatch outgoing goods, rotate stock and maintain stock levels, assist with stocktaking, and report problems or discrepancies in stock to relevant personnel.
Elements and Performance Criteria
Receive and process incoming goods.
Maintain cleanliness and orderliness in receiving bay according to store policy and procedures.
Unpack goods using correct handling techniques and equipment according to store policy.
Remove and promptly dispose of packing materials according to store policy and relevant legislative requirements.
Check incoming stock and validate against purchase orders and delivery documentation according to store policy and relevant legislative requirements.
Inspect items received for damage, quality, use-by dates, breakage or discrepancies and record according to store policy.
Record stock levels on store stock systems according to store policy.
Rotate and store stock according to the first in first out (FIFO) principle.
Dispatch stock to appropriate area or department.
Apply stock price and code labels when required according to store policy.
Carry out stock rotation procedures according to store routine and policy.
Perform store code checking and reporting procedures, including recording of waste and markdowns.
Place merchandise to achieve a balanced, fully-stocked display appearance and promote sales.
Place excess stock in storage or dispose of according to store policy and legislative requirements.
Maintain safe lifting, shifting and carrying techniques according to store OHS policy and legislative requirements.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
following set routines and procedures
using electronic labelling and ticketing equipment
literacy and numeracy skills in regard to:
stock records and delivery documentation
The following knowledge must be assessed as part of this unit:
store policy and procedures in regard to:
store labelling policy
product quality standards
correct unpacking of goods
out-of-date, missing or damaged stock
methods of storage
stock record documentation
reporting faults and problems
relevant legislation and statutory requirements
relevant industry codes of practice
relevant OHS regulations.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies store policy and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to stock control
consistently applies safe working practices in the manual handling and moving of stock according to OHS legislation and store policy
interprets and applies manufacturer instructions with regard to handling stock and using relevant equipment
receives and processes incoming goods and dispatches outgoing goods according to store policy and procedures
rotates stock and performs out-of-code checking and reporting according to store policy and procedures
interprets and processes information accurately and responsibly.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant equipment, including:
stock moving equipment
manual and electronic labelling and ticketing equipment
computers and stock recording equipment
relevant documentation, such as:
invoices, packing slips, dispatch documents and order forms
recording and tally sheets
store policy and procedures manuals
relevant legislation and statutory requirements
industry codes of practice.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXCCS001A Apply point-of-sale handling procedures
SIRXRSK001A Minimise theft
SIRXCCS002A Interact with customers
SIRXFIN001A Balance point-of-sale terminal.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Store policy and procedures may relate to:
reception and dispatch
Handling techniques may vary according to:
industry codes of practice
Equipment may include:
electronic bar coding equipment
trolley return equipment
portable data entry
Legislative requirements may include:
hazardous substances and dangerous goods
labelling of workplace substances
waste removal and environmental protection
transport, storage and handling of goods.
Stock systems may be:
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.