- SIRXMER001A - Merchandise products
This unit applies to frontline retail personnel. It requires the team member to demonstrate the consistent application of store policies and procedures in regard to displaying, merchandising, ticketing, labelling, pricing and storage of stock, including application of correct manual handling, storage and display techniques according to stock characteristics, industry codes of practice, relevant legislation, government regulations, and industry codes of practice.
Elements and Performance Criteria
Place and arrange merchandise.
Unpack merchandise according to store policy and procedures and legislative requirements.
Place merchandise on floor, fixtures and shelves in determined locations according to OHS and other relevant legislative requirements.
Display merchandise to achieve a balanced, fully-stocked appearance and promote sales.
Identify damaged, soiled or out-of-date stock and take corrective action as required according to store procedure.
Place stock range to conform with fixtures, ticketing, prices or bar codes.
Rotate stock according to stock requirements and store procedure.
Ensure stock presentation conforms to special handling techniques and other safety requirements.
Prepare display labels and tickets.
Prepare labels and tickets for window, wall or floor displays according to store policy.
Prepare tickets using electronic equipment or neatly by hand according to store procedures.
Identify soiled, damaged, illegible or incorrect labels and tickets and take corrective action.
Use and maintain electronic ticketing and labelling equipment according to design specifications.
Store ticketing equipment in a secure location.
Place, arrange and display price labels and tickets.
Place labels and tickets visibly and correctly on merchandise.
Replace labels and tickets according to store policy.
Maintain correct pricing and information on merchandise according to store procedures, industry codes of practice and legislative requirements.
Reset and dismantle special promotion areas.
Assist supervisor in selection of merchandise for display.
Arrange and face up merchandise as directed and according to layout specifications and load-bearing capacity of fixtures.
Identify, reset or remove unsuitable or out-of-date displays as directed.
Identify optimum stock levels and replenish stock according to store policy.
Maintain display areas in a clean and tidy condition.
Remove excess packaging from display areas.
Identify and apply correct handling, storage and display techniques according to stock characteristics and legislative requirements.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
use and maintenance of manual and electronic labelling and ticketing equipment
completing tasks in a set timeframe
literacy and numeracy skills in relation to:
reading and interpreting store procedures and guidelines
machine or manual preparation of labels and tickets
reading and understanding manufacturer instructions.
The following knowledge must be assessed as part of this unit:
store policies and procedures, in regard to:
merchandising, ticketing and pricing of stock
correct storage of stock
store promotional themes, including advertising, catalogues and special offers
location of display areas
availability and use of display materials
scheduling for building or rotating displays
correct storage procedures for labelling and ticketing equipment and materials
correct manual handling techniques for protection of self and merchandise
principles of display
elements and principles of design and trends in retail design
relevant OHS regulations, including:
hygiene and sanitation
labelling of workplace substances
relevant legislation and statutory requirements
pricing procedures, including inclusion and exclusion of GST
relevant industry codes of practice.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies store policies and procedures and legislative requirements in regard to displaying, merchandising, ticketing, pricing and storage of stock
displays merchandise on floor, fixtures, shelves and display areas, in determined locations, according to special manual handling techniques and other safety requirements
prepares display labels and price tickets for merchandise with regard to store policies and procedures
operates, maintains and stores a range of ticketing equipment according to:
store policy and procedures
industry codes of practice
manufacturer instructions and design specifications
arranges correct pricing and information on merchandise according to store procedures, industry codes and government requirements
identifies damaged, soiled or out-of-date stock and takes corrective action as required by store procedures and legislative requirements
maintains display areas and replenishes stock as required according to store procedures and legislative requirements
performs correct manual handling, storage and display techniques according to:
industry codes of practice
OHS legislation and codes of practice.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
a range of ticketing and pricing equipment
merchandise for display
display materials and props
relevant documentation, such as:
store policy and procedure manuals on housekeeping, merchandising and OHS
manufacturer instructions and operation manuals for electronic ticketing equipment
relevant legislation and industry codes of practice.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXSLS001A Sell products and services
SIRXSLS002A Advise on products and services.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Merchandise may be characterised by:
Store policy and procedures in regard to:
merchandising of stock
preparing and displaying labels and tickets
Legislative requirements may include:
pricing requirements, including GST requirements
industry codes of practice
Trade Practices and Fair Trading Acts.
Display may include:
setting new displays
maintaining existing displays.
Handling techniques may vary according to:
industry codes of practice.
Safety requirements may relate to:
transport, storage and handling of goods
labelling of workplace substances.
Preparation of labels and tickets may involve:
Special promotion areas may be:
permanent or temporary
interior or exterior
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.