- SIRXOHS002A - Maintain store safety
Maintain store safety
This unit involves informing and involving team members with regard to OHS, monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for OHS training, and maintaining OHS records.
Elements and Performance Criteria
Inform team members.
Clearly and accurately explain store policy and procedures in regard to OHS and emergency procedures to team members.
Ensure access for team members to store OHS policy and procedures.
Clearly and accurately explain relevant provisions of OHS legislation and codes of practice to team members.
Regularly provide clear and accurate information on identified hazards and risk control procedures to team members.
Involve team members.
Provide opportunities and processes for team members to consult and contribute on OHS issues according to store policy.
Promptly resolve issues raised or refer to relevant personnel according to store policy.
Promptly convey outcomes of issues raised on OHS matters to team members.
Monitor and maintain a safe work environment.
Implement store policy and procedures with regard to identification, prevention and reporting of potential hazards.
Take prompt action to deal with hazardous events according to store policy.
Investigate unsafe or hazardous events to identify cause and report any inadequacies in risk control measures or resource allocation for risk control to relevant personnel.
Implement and monitor control measures to prevent recurrence and minimise risks of unsafe and hazardous events according to store policy and the hierarchy of control.
Handle and store hazardous goods according to store policy and OHS regulations.
Maintain equipment according to store policy and OHS regulations.
Monitor team performance to ensure use of safe manual handling techniques.
Implement emergency procedures.
Implement store emergency policy and procedures promptly in the event of an emergency.
Identify need for OHS training.
Identify OHS training needs, specifying gaps between OHS competencies required and those held by team members.
Organise and arrange training according to store policy.
Maintain OHS records.
Complete and maintain OHS records regarding occupational injury and disease according to store policy and legislative requirements.
Use information from records to identify hazards and monitor risk control procedures according to store policy.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
interpersonal communication skills to:
provide information, coaching and feedback to team members
involve team members
refer issues to appropriate personnel through clear and direct communication
use and interpret non-verbal communication
motivate and lead a team
locating and using safety alarms, fire extinguishers and emergency exits
identifying hazardous goods and substances
interpreting symbols used for OHS signage
identifying broken or damaged equipment
manual handling procedures
literacy and numeracy skills in regard to:
interpreting and applying OHS regulations
reading and understanding store policy and procedures
The following knowledge must be assessed as part of this unit:
job role and responsibilities
store policies and procedures, in regard to:
unsafe or hazardous goods
handling and storage
bomb threat procedures
manual handling and safe lifting techniques
possible fire and safety hazards
sickness and accident procedures
location of nearest first aid assistant or facility
hierarchy of risk control:
elimination of hazards
engineering controls to reduce risk
use of personal protective equipment
relevant OHS legislation and codes of practice
principles and techniques in interpersonal communication.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applies and monitors store policy, industry codes of practice, relevant legislation and statutory requirements in regard to OHS and emergency procedures
applies and monitors safe working practices in the handling and moving of stock, according to OHS legislation and codes of practice
interprets and monitors the implementation of manufacturer instructions with regard to handling stock and using relevant equipment
applies and monitors safe working practices in the handling, storage and disposal of unsafe or hazardous materials
identifies OHS training needs and maintains OHS records.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant equipment, such as:
stock moving equipment
first aid equipment
relevant documentation, such as:
store evacuation procedures
store policy and procedures manuals
incident reporting forms.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXRSK002A Maintain store security.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Store policy and procedures may relate to:
issue resolution procedures.
Emergency procedures may relate to:
store evacuation involving staff or customers
product recall and contamination
dealing with dangerous customers.
Team members may include:
new or existing staff
full-time, part-time, casual or contract
people with varying levels of language and literacy
people from a range of cultural, social and ethnic backgrounds.
OHS policy and procedures may relate to:
issue resolution procedures
basic safety procedures
safe manual handling and lifting
equipment and tools
Hazards may include:
electricity and water
sharp cutting tools and instruments
broken or damaged equipment
damaged packing material or containers
Opportunities and processes for team members to consult and contribute may include:
identification of health and safety representatives
suggestions from staff for improving existing tasks and procedures.
Resource allocation may include:
equipment and technology
Relevant personnel may include:
Hierarchy of control may include:
elimination of hazards
use of engineering controls
use of administrative controls
appropriate use of personal protective clothing and equipment.
Hazardous goods may include:
Equipment may include:
point of sale terminals
wrapping and packing equipment such as shrink wrapping
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
security tag systems
trolley return equipment.
Safe manual handling techniques may include:
lifting or shifting practices
use of equipment such as ladders and trolleys
Store emergency policy and procedures may relate to:
alarm systems and procedures
store evacuation procedures for staff and customers
transport arrangements for sick or injured persons
medical attention procedures
events likely to endanger staff, contractors, customers or visitors
product recall and contamination.
Training may include:
manual handling techniques
Records may include:
Legislative requirements may include:
workers' compensation regulations
federal, state or territory and local legislation.
Occupational Health and Safety
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.