Maintain store safety

This unit is based on the National Occupational Health and Safety Commission (NOHSC) guidelines and describes the performance outcomes, skills and knowledge required to maintain store safety in a retail environment.


This unit involves informing and involving team members with regard to OHS, monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for OHS training, and maintaining OHS records.



Elements and Performance Criteria




Inform team members.


Clearly and accurately explain store policy and procedures in regard to OHS and emergency procedures to team members.


Ensure access for team members to store OHS policy and procedures.


Clearly and accurately explain relevant provisions of OHS legislation and codes of practice to team members.


Regularly provide clear and accurate information on identified hazards and risk control procedures to team members.


Involve team members.


Provide opportunities and processes for team members to consult and contribute on OHS issues according to store policy.


Promptly resolve issues raised or refer to relevant personnel according to store policy.


Promptly convey outcomes of issues raised on OHS matters to team members.


Monitor and maintain a safe work environment.


Implement store policy and procedures with regard to identification, prevention and reporting of potential hazards.


Take prompt action to deal with hazardous events according to store policy.


Investigate unsafe or hazardous events to identify cause and report any inadequacies in risk control measures or resource allocation for risk control to relevant personnel.


Implement and monitor control measures to prevent recurrence and minimise risks of unsafe and hazardous events according to store policy and the hierarchy of control.


Handle and store hazardous goods according to store policy and OHS regulations.


Maintain equipment according to store policy and OHS regulations.


Monitor team performance to ensure use of safe manual handling techniques.


Implement emergency procedures.


Implement store emergency policy and procedures promptly in the event of an emergency.


Identify need for OHS training.


Identify OHS training needs, specifying gaps between OHS competencies required and those held by team members.


Organise and arrange training according to store policy.


Maintain OHS records.


Complete and maintain OHS records regarding occupational injury and disease according to store policy and legislative requirements.


Use information from records to identify hazards and monitor risk control procedures according to store policy.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

provide information, coaching and feedback to team members

involve team members

refer issues to appropriate personnel through clear and direct communication

use and interpret non-verbal communication

motivate and lead a team

locating and using safety alarms, fire extinguishers and emergency exits

identifying hazardous goods and substances

interpreting symbols used for OHS signage

identifying broken or damaged equipment

manual handling procedures

literacy and numeracy skills in regard to:

interpreting and applying OHS regulations

reading and understanding store policy and procedures

generating reports.

The following knowledge must be assessed as part of this unit:

job role and responsibilities

store policies and procedures, in regard to:


emergency procedures

unsafe or hazardous goods

handling and storage


bomb threat procedures

store evacuation

manual handling and safe lifting techniques

possible fire and safety hazards

sickness and accident procedures

location of nearest first aid assistant or facility

hierarchy of risk control:

elimination of hazards

engineering controls to reduce risk

administrative controls

use of personal protective equipment

relevant OHS legislation and codes of practice

principles and techniques in interpersonal communication.

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies and monitors store policy, industry codes of practice, relevant legislation and statutory requirements in regard to OHS and emergency procedures

applies and monitors safe working practices in the handling and moving of stock, according to OHS legislation and codes of practice

interprets and monitors the implementation of manufacturer instructions with regard to handling stock and using relevant equipment

applies and monitors safe working practices in the handling, storage and disposal of unsafe or hazardous materials

identifies OHS training needs and maintains OHS records.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant equipment, such as:

stock moving equipment

alarm systems

first aid equipment

firefighting equipment

communication equipment

relevant documentation, such as:

OHS legislation

store evacuation procedures

store policy and procedures manuals

incident reporting forms.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

third-party reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXRSK002A Maintain store security.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Store policy and procedures may relate to:


emergency procedures

reporting procedures

issue resolution procedures.

Emergency procedures may relate to:




store evacuation involving staff or customers

product recall and contamination

bomb threat



dealing with dangerous customers.

Team members may include:

new or existing staff

full-time, part-time, casual or contract

people with varying levels of language and literacy

people from a range of cultural, social and ethnic backgrounds.

OHS policy and procedures may relate to:

reporting procedures

issue resolution procedures

basic safety procedures

emergency procedures

safe manual handling and lifting

dangerous goods



equipment and tools



Hazards may include:

unguarded equipment

electricity and water


chemical spills

sharp cutting tools and instruments

broken or damaged equipment

damaged packing material or containers

manual handling


Opportunities and processes for team members to consult and contribute may include:

staff meetings

OHS meetings

identification of health and safety representatives

suggestions from staff for improving existing tasks and procedures.

Resource allocation may include:



equipment and technology



Relevant personnel may include:

safety representative


team leader


Hierarchy of control may include:

elimination of hazards


isolating hazards

use of engineering controls

use of administrative controls

appropriate use of personal protective clothing and equipment.

Hazardous goods may include:

electrical equipment


flammable goods


Equipment may include:

point of sale terminals


EFTPOS terminals


wrapping and packing equipment such as shrink wrapping

equipment for carrying or moving merchandise

equipment for storage of merchandise, including refrigerators

weighing machines


security tag systems

trolley return equipment.

Safe manual handling techniques may include:

lifting or shifting practices

use of equipment such as ladders and trolleys

job procedures.

Store emergency policy and procedures may relate to:

alarm systems and procedures

firefighting procedures

store evacuation procedures for staff and customers

transport arrangements for sick or injured persons

medical attention procedures

events likely to endanger staff, contractors, customers or visitors

product recall and contamination.

Training may include:

first aid

emergency procedures

evacuation procedures

manual handling techniques

stress management

reporting procedures.

Records may include:





Legislative requirements may include:

OHS regulations

privacy legislation

workers' compensation regulations

federal, state or territory and local legislation.




Competency Field

Occupational Health and Safety

Employability Skills

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.

Licensing Information

Not applicable.