- SIRXRSK002A - Maintain store security
Maintain store security
This unit applies to team leaders and supervisors who interpret, apply and monitor security procedures according to store policy, industry codes of practice, relevant legislation and statutory requirements. A person undertaking this role maintains frontline security as well as reporting security concerns and providing ongoing supervision and training for staff on security procedures.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency.
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.
1. Monitor and maintain store security.
1.1.Implement store policy and procedures to ensure store security is maintained.
1.2.Monitor and review security procedures, according to store policy and legislative requirements.
1.3.Implement procedures to minimise theft of easily stolen merchandise.
1.4.Maintain security of cash, cash register and keys according to store policy.
1.5.Implement store procedures in regard to transactions.
1.6.Inform team members of store policy and procedures in regard to security.
1.7.Provide team members with feedback in regard to implementation or non implementation of store security procedures.
1.8.Provide staff with ongoing supervision and training to facilitate awareness and detection of theft.
1.9.Report matters likely to affect store security, according to store policy.
2. Facilitate awareness and detection of theft.
2.1.Inform team members of store policy and procedures in regard to security.
2.2.Provide team members with feedback in regard to implementation or non implementation of store security procedures.
2.3.Provide staff with ongoing supervision and training to facilitate awareness and detection of theft.
This section describes the essential skills and knowledge and their level, required for this unit.
interpersonal skills to:
provide information, feedback and training to staff
report relevant matters through clear and direct communication
ask questions to identify and confirm requirements
use and interpret non-verbal communication
provide team leadership
literacy skills to:
interpreting and applying Work Health and Safety (WHS) documents
analytical skills to evaluate performance analysis
store policy and procedures in regard to:
cash and non
external or internal theft
staff security training
procedures for opening and closing premises
relevant legislation and statutory regulations, particularly in relation to checking of customers’ bags and purchases
types of store alarm and security systems used in the retail industry
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently applies store policy and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to store security
accurately applies relevant legislation and statutory regulations particularly in regard to checking of customers' bags and purchases
interprets, applies and monitors security procedures in regard to:
cash handling, and cash and non-cash transactions
internal or external theft or suspicious circumstances
opening and closing premises
implements store policy and procedures in regard to:
reporting on matters related to store security
staff security supervision and training.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
store policy and procedures in regard to security
legislation and statutory requirements
relevant equipment such as:
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
third-party reports from a supervisor
observation of performance in the workplace
a role play
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXOHS002A Maintain store safety.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Store policy and procedures in regard to:
cash and non-cash transactions
surveillance of merchandise
reporting problems and faults.
Security procedures may deal with:
staff or staff property
visitors, sales representatives, contractors and vendors
cash and cash movement
opening and closing of premises
events likely to endanger customers or staff.
Legislative requirements may include:
privacy or confidentiality laws
Trade Practices and Fair Trading Acts
awards or agreements
Transactions may include:
credit cards or store cards
Team members may include:
small work teams
full-time, part-time, casual or contract staff
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
Feedback may be given:
Training may include:
mentoring or coaching
Report may be:
Risk Management and Security
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.