- SIRXRSK003A - Apply store security systems and procedures
Apply store security systems and procedures
This unit requires the team member to interpret, understand and apply store security procedures and relevant legislation, and operate and maintain security equipment, to detect and report theft, property offences and security risks.
Elements and Performance Criteria
Maintain store security systems.
Operate security equipment according to manufacturer instructions and store policy and procedures.
Regularly check security equipment to ensure operational effectiveness and identify faults.
Organise regular servicing according to store procedures or manufacturer specifications.
Apply surveillance of specific store areas according to store procedures and legislative requirements.
Enter security data accurately and update as required by store policy and procedures.
Deal with potentially unsecured situations.
Identify factors that increase security risk and regularly monitor, record and report on them according to instructions.
This section describes the essential skills and knowledge and their level, required for this unit.
The following skills must be assessed as part of this unit:
literacy and numeracy skills in relation to:
interpreting legal documents
interpreting store policy
recording security data
The following knowledge must be assessed as part of this unit:
store policy and procedures in regard to:
dealing with theft and other property offences, including customer bag checking procedures
dealing with other property offences, including criminal deception (false pretences) and criminal (wilful) damage
operation and maintenance of store security equipment, taking into account manufacturer maintenance and operating procedures
relevant law and industry codes of practice and their application in relation to store policy and procedures, including privacy and the checking of customers' bags and purchases
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistently operates and maintains store security equipment
identifies and reports potential security risks according to store policy.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as:
store policy and procedures manuals
equipment such as:
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Security equipment used in stores may include:
surveillance equipment such as cameras and closed-circuit television
security bar codes.
Store policy and procedures in regard to:
apprehension of thieves
operation and maintenance of security equipment.
Legislative requirements may include:
privacy or confidentiality laws
Trade Practices and Fair Trading Acts
awards and agreements
Security data may be sourced through:
records of complaint
Reports may be delivered:
Risk Management and Security
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.