Coordinate emergency responses

This unit describes the performance outcomes, skills and knowledge required to coordinate a response to an emergency situation according to an organisation’s policies and procedures. The unit focuses on assessing emergency situations, implementing an emergency action plan, and coordinating a prompt and effective response.


This unit applies to staff members designated as safety officers during a specific indoor or outdoor activity at locations such as camp sites, training areas and outdoor sites, sporting grounds and competition venues or the warden in a sport, recreation or fitness centre, which may include a community leisure centre, gym, aquatic centre or indoor activities centre.


Not applicable.

Elements and Performance Criteria



Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Coordinate response to emergency reports or signals.

1.1. Identify and respond to emergency reports or signals.

1.2. Attend, where appropriate, emergency situations and respond according to organisation policies and procedures.

1.3. Assess emergency situations and report details to designated personnel.

1.4. Coordinate emergency response actions.

2. Assess the emergency.

2.1. Conduct an assessment of the situation.

2.2. Establish an emergency action plan based on assessment of current situation and possible potential for escalation.

2.3. Prioritise actions promptly.

3. Coordinate the response.

3.1. Implement organisational emergency procedures and policies.

3.2. Supervise equipment selection to match the type of emergency.

3.3. Confirm and coordinate the safe use of emergency equipment.

3.4. Supervise selection and use of rescue techniques.

3.5. Improvise, where necessary, equipment and technique.

3.6. Arrange and confirm the safety of staff and clients.

4. Liaise with relevant authorities.

4.1. Liaise with members of the emergency team and monitor the emergency.

4.2. Refer situations beyond the capability of the emergency team to the appropriate authorities for assistance.

4.3. Provide information and assistance to authorities.

4.4. Control and coordinate, if necessary, emergency evacuation according to directions from relevant authorities.

5. Finalise operational procedures.

5.1. Complete and maintain an operational log.

5.2. Debrief emergency team members.

5.3. Evaluate operation of emergency procedures and recommend any changes.

5.4. Advise emergency team members to refer media inquiries to the nominated spokesperson.

Required Skills

Required skills

communication skills to:

liaise with all parties to coordinate effective responses to emergency situations

convey information to relevant authorities

debrief emergency team members

problem-solving skills to:

assess emergency situations and develop action plans

improvise equipment or techniques where required

planning and organisational skills to coordinate resources and equipment necessary to respond effectively to emergency situations

self-management skills to review and reflect on own work performance in coordinating emergency responses

language and literacy skills to:

complete emergency documentation

interpret and respond to emergency reports and signals.

Required knowledge

organisational emergency policies and procedures and staff responsibilities to enable prompt and effective response to emergencies and incidents

legislation relevant to own work role and level of responsibility including:

duty of care

occupational health and safety

environment protection

hazardous substances and dangerous goods

public health and safety

location and use of rescue and emergency equipment to enable effective implementation of an emergency response

rescue techniques to enable selection of technique appropriate to type of emergency

emergency response agencies within the activity area and direct communication channels to enable information about an emergency to be communicated quickly and directly

factors that impact on emergency situations to enable appropriate contingency planning

behaviour and characteristics of typical emergencies to enable the development of an action plan to quickly and effectively bring the situation under control.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify and implement organisation policies and procedures to assess and coordinate emergency responses promptly and safely

comply with relevant legislation in coordination of emergency response

coordinate participatory arrangements for the management of the emergency response

complete all relevant documentation

evaluate and reflect on performance to identify ways in which emergency procedures can be improved.

Context of and specific resources for assessment

Assessment must ensure:

coordination of multiple emergency responses, which may be simulated to reflect the individual’s current or intended work environment to demonstrate competency and consistency of performance.

Assessment must also ensure access to:

equipment and resources to ensure adequate response to emergencies

staff and clients in industry-appropriate ratios

legislation and organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of applying organisational emergency procedures when responding to emergency situations

observation of interacting with safety officers and wardens to ensure effective coordination of emergency situations

oral and or written questioning to assess knowledge of relevant legislation which underpins the effective implementation of organisational emergency procedures

third-party reports from a supervisor detailing work performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SISXWHS402 Implement and monitor Work Health and Safety policies.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Reports or signals may include:


emergency warning and alarm systems

hand signals

telephone and radio communications


Emergency situations may include:


hazardous release of chemicals

bomb threats or civil disorder

environmental conditions

other natural or man-made disasters


Organisational policies and procedures may include:

Work Health and Safety

emergency procedures

reporting incidents

staff roles and responsibilities in the event of an emergency

communication lines

exit and assembly points.

Designated personnel may include:



Potential for escalation may include:

spread of fire

threat to adjoining areas

danger of explosion

loss of communications

involvement of additional persons

deterioration in environmental conditions.

Emergency equipment may include:



foam equipment and extinguishers


spill kits

personal protective clothing and equipment


salvage gear

rescue equipment

first-aid and evacuation equipment and resources.

Emergency team may include:

nominated safety officers or wardens

emergency team members

emergency response related persons.

Appropriate authorities may include:

Police Search and Rescue

State Emergency Service

Fire Brigade

Ambulance Service

Land Management Authorities

Australian Volunteer Coastguard.

Emergency evacuation may include:

total or partial

to an internal or external refuge

to an assembly point.



Employability Skills

This unit contains employability skills.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.