Pick and process orders

This unit involves the skills and knowledge required to pick and process orders in accordance with workplace requirements including identifying workplace order picking processes, policies and procedures; picking and despatching orders, and recording stock levels.


Work must be carried out in accordance with relevant codes/regulations and workplace requirements for the picking and processing of orders.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures to the picking and processing of orders in the warehousing, distribution and/or storage industries.

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Identify workplace order picking processes, policies and procedures


Workplace procedures for order picking and related workplace documentation are interpreted


Stock allocation and location systems are identified and located


Appropriate manual handling equipment is selected in accordance with OH&S regulations and workplace procedures


Pick and despatch an order


Work requirements are planned with appropriate equipment and documentation assembled


Zones of the warehouse which store required products are identified and located


Pick path is established


Where required, appropriate pallet(s) for orders are selected and stacked to minimise stock damage and maximise stability


Products are selected and consolidated


Products/pallets are located in despatch areas


Products are assembled to meet workplace schedules


Orders are consolidated, secured, arranged and placed in storage zones in accordance with the schedule


Record stock levels


Storage areas are checked and stocks are noted for replenishment in accordance with workplace procedures


Workplace records are completed in accordance with workplace requirements

Required Skills


This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Regulations relevant to the picking and processing of orders, including relevant bond, quarantine or other legislative requirements

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the picking and processing of orders

Focus of operation of work systems, equipment, management and site operating systems for the picking and processing of orders

Problems that may occur when picking and processing an order and appropriate action that can be taken to resolve the problems

Documentation and record requirements when picking and processing an order

Equipment used during picking and processing operations and the precautions and procedures that should be followed in its use

Housekeeping standards procedures required in the workplace

Site layout and obstacles

Required skills:

Communicate effectively with others when picking and processing orders

Read and comprehend simple statements in English

Read and interpret instructions, procedures, signs and labels relevant to the picking and processing of orders

Complete documentation related to picking and processing orders

Identify relevant stock and goods coding and labelling, including ADG and IMDG markings

Work collaboratively with others when picking and processing orders

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions when picking and processing orders in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events when picking and processing orders

Apply precautions and required action to minimise, control or eliminate hazards that may exist when picking and processing orders

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use relevant equipment and communications technology when picking and processing orders

Select and use required personal protective equipment conforming to industry and OH&S standards

Estimate the size, shape and special requirements of goods/loads

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

by day or night

in a range of work environments

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted in:

limited or restricted spaces

exposed conditions

controlled or open environments

Problems that may occur when picking and processing an order include:

wrong stock is picked

wrong carton for order

incorrect location

damaged stock

no stock at location

incorrect quantity

failing to meet a special order requirement

Special order requirements may include:


special packing

specific size of carton

special categories of stock

Hazards in the work area may include exposure to:


dangerous or hazardous substances

movements of equipment, goods and materials

oil or water on floor

a fire or explosion

damaged packaging or pallets

debris on floor

faulty racking

poorly stacked pallets

faulty equipment

Consultative processes may involve:

workplace personnel

supervisors and managers



official representatives

Communication in the work area may include:


electronic data interchange (EDI)




RF communications

barcode readers

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:


safety headwear and footwear

safety glasses

two-way radios

high visibility clothing

Information/documents may include:

goods identification numbers and codes

manifests, picking slips, merchandise transfers, stock requisitions and bar codes

manufacturers specifications for equipment/tools

workplace procedures and policies

supplier and/or client instructions

material safety data sheets

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

relevant legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant codes and regulations pertaining to the picking and processing of orders

Australian Dangerous Goods Code

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

licence, patent or copyright arrangements

water and road use and licence arrangements

export/import/quarantine/bond requirements

workplace relations regulations

workers compensation regulations


Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.