This unit provides the basis for assessing patient's hair and scalp conditions and for providing advice that may result in no further treatment, referral to another professional, or the development of therapeutic approaches to identified problems. Knowledge of the causes and appearance of a broad range of disorders of the hair and scalp and their treatment, along with knowledge of relevant local health regulations and workplace procedures in relation to hygiene, are required.
In the context of an assessment-only and/or a training delivery and assessment pathway, units of competency that relate to this unit are identified in the evidence guide of this unit.
Elements and Performance Criteria
Consult with patient.
Rapport is established with patient and relevant information is obtained to determine expectations and requirements.
Relevant patient details and history are obtained through questioning and are accurately recorded.
Examine the patient.
Physical and visual examination of hair and scalp is conducted according to relevant legislation and workplace procedures and condition is recorded.
Need for a microscopic analysis of sample hairs is determined and explained to the client if required.
Hair samples are gathered from appropriate areas of the scalp and collected without causing damage to the samples.
Hair samples are mounted on a microscopic slide, examined, interpreted and observations are accurately recorded.
Assess the problem.
Information collected from the physical and visual examination and microscopic analysis is organised and analysed.
Abnormal hair and scalp conditions are identified and patient is counselled regarding remedial action.
Trichological problem/s and their cause/s are assessed, based on the patient examination.
Communicate the assessment.
Consultation assessment is explained to client.
Patient queries are answered with clarity.
Treatment options and costs are discussed and a treatment program is confirmed with client where indicated by the assessment outcomes.
Referral to other professionals is organised where indicated by the assessment outcomes.
Relevant information may include:
patient area of concern
outcomes of previous treatments
Relevant patient details and history may include:
date of presentation
identifying personal details
source of referral, if applicable
main presenting complaint or reason for consultation
presenting symptom picture
other current medical or therapeutic treatment
general state of health:
observations arising from physical and visual examination
outcomes of microscopic analysis (where conducted).
Physical and visual examination may include:
observation of hair and scalp condition.
Relevant legislation may include:
federal, state and local health and hygiene
occupational health and safety.
Workplace procedures may include:
health and hygiene
comfort and privacy
timeframes for the completion of the service
Abnormal hair and scalp conditions may include:
dry or oily dandruff
Trichological problem/s may include:
diffuse hair loss
loose anagen syndrome.
Other professionals may include:
This describes the essential skills and knowledge and their level, required for this unit.
Skills may include:
responding to patient needs
language, literacy and numeracy skills relevant to the role and workplace requirements
observational and analytical skills
client consultation that takes into account the culture, background and physical abilities of the client while demonstrating knowledge of the following communication techniques:
using open and closed questions
speaking clearly and concisely
using appropriate language
Knowledge may include:
provisions of relevant health and hygiene legislation and regulations
provisions of relevant occupational health and safety legislation and regulations
appearance of contraindications and adverse effects of previous treatments
composition, effects and benefits of a defined range of workplace trichological products.
The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence. It is essential for assessment and must be read in conjunction with the performance criteria, the range statement and the assessment guidelines of the relevant Training Package.
Overview of assessment
A person who demonstrates competency in this unit of competency must be able to consult with clients and perform physical and visual examination of hair and scalp, and microscopic analysis of hair, in order to accurately identify hair and scalp conditions. She/he must be able to develop appropriate responses to identified problems and plan a relevant treatment program as required. Knowledge of the causes and appearance of a broad range of disorders of the hair and scalp and their treatment must be demonstrated.
Specific evidence requirements
Critical aspects for assessment and evidence required to demonstrate competency in this unit
knowledge and consistent application of relevant workplace policies and procedures
knowledge and consistent application of federal, state and local health and hygiene legislation and regulations
demonstrated consistent application of patient consultation according to workplace procedures
consistent application of patient assessments based on examination and/or microscopic analysis
consistently accurate, relevant and well-organised recorded patient information that can be readily interpreted by other professionals
consistent, sensitive and clear communication of patient diagnosis and options that takes into account any cultural or physical requirements.
Context of assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the trichologist and/or an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Specific resources for assessment
Competency for this unit should be assessed through access to:
relevant documentation such as:
workplace policy and procedures manuals
occupational health and safety legislation and regulations
client history systems
a range of patients with different requirements
a range of equipment suitable to the provision of trichological consultations
a qualified workplace assessor or assessment team.
Relationship to other units
This unit is a co-requisite for a range of trichology units. It requires an assessment outcome that includes evidence of the application of knowledge of skin and hair science and nutrition in the performance of trichological treatments.
WRHHS403A Apply knowledge of hair and scalp problems to trichological consultations
WRHHS405A Apply the principles of nutrition
WRHHS406A Develop and apply scalp treatment therapies.
Method of assessment
The following assessment method is suggested.
Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his or her handling of a range of contingencies. Tasks may include:
consultation with patients
recording client details and history
physical and visual examination of hair and scalp
diagnosis based on information gathered, including observations and analysis
communicating diagnosis and negotiating options with patients.
Evidence required for demonstration of consistent performance
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.
The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. Bold italicised text from the performance criteria is detailed here.
Patients may include:
new or regular patients with routine or special needs
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Relevant information may include:
patient area of concern
outcomes of previous treatments
This unit contains employability skills.