Evidence Guide: SIRXICT001A - Operate retail technology
Tips for gathering evidence to demonstrate your skills
The important thing to remember when gathering evidence is that the
more evidence the better - that is, the more evidence you gather to
demonstrate your skills, the more confident an assessor can be that you
have learned the skills not just at one point in time, but are
continuing to apply and develop those skills (as opposed to just
learning for the test!). Furthermore, one piece of evidence that you
collect will not usualy demonstrate all the required criteria for a
unit of competency, whereas multiple overlapping pieces of evidence
will usually do the trick!
SIRXICT001A - Operate retail technology
What evidence can you provide to prove your understanding of each of the following citeria?
Maintain retail equipment.
Identify purpose of equipment used in store or department. Operate equipment, according to design specifications and safety requirements. Identify equipment faults and report to relevant personnel. Identify and apply maintenance program for retail equipment according to store policy and procedures.
Identify purpose of equipment used in store or department.
Operate equipment, according to design specifications and safety requirements.
Identify equipment faults and report to relevant personnel.
Identify and apply maintenance program for retail equipment according to store policy and procedures.
Apply keyboard skills.
Operate keyboard using typing techniques within designated speed and accuracy requirements. Enter and edit information accurately.
Operate keyboard using typing techniques within designated speed and accuracy requirements.
Enter and edit information accurately.
Operate data entry equipment.
Enter data using relevant equipment, according to store policy and procedures. Operate price marking equipment, according to manufacturer instructions and store policy. Enter data accurately and within designated time limits.
Enter data using relevant equipment, according to store policy and procedures.
Operate price marking equipment, according to manufacturer instructions and store policy.
Enter data accurately and within designated time limits.
Teacher: ___________________________________ Date: _________
Instructions to Assessors
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
operates a range of store retail equipment according to store policy and procedures and industry codes of practice
operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications
applies store maintenance program and reports faults and problems
consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice
reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively
uses keyboard skills to enter and edit data accurately
completes tasks in set timeframe.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as:
store policy and procedure manuals
manufacturer instructions and operation manuals
a range of store retail equipment.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
third-party reports from a supervisor
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit.
planning and organising skills to complete tasks in set timeframe
problem solving skills to deal with different types of transactions
literacy and numeracy skills to:
read store procedures for operating equipment
perform point-of-sale transactions
follow common fault-finding procedures
store policy and procedures in regard to:
the operation and maintenance of store retail equipment
reporting problems and faults
relevant legislation and statutory requirements in regard to operating retail technology, including Work Health and Safety (WHS) requirements
relevant industry codes of practice
purpose and impact of using electronic technology
licensing requirements for carrying and moving merchandise (if applicable)
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Equipment may include:
electronic bar coding equipment for price labelling and stocktaking
portable data entry
electronic ordering equipment
wrapping and packing equipment
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
security tag systems
trolley return equipment
numerical keyboard equipment, including calculators.
Safety requirements may include:
hazard identification (e.g. workplace inspections)
emergency, fire and accident procedures
personal safety procedures
procedures for the use of personal protective clothing and equipment
reporting incidents and accidents in the workplace.
Relevant personnel may include:
Store policy and procedures in regard to:
operating and maintaining retail equipment
Work Health and Safety (WHS).