Supervise work routines and staff performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCWRK403A, 'Supervise work routines and staff performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Supervise work routines and staff performance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Communicate work roles

1.1. Roles and responsibilities of staff are clearly defined and documented.

1.2. Skills of staff are accurately identified and matched with available tasks and duties.

1.3. Requirements of jobs are clearly identified and communicated to personnel.

1.4. Information on activities is developed and provided to personnel.

1.5. Occupational Health and Safety (OHS) policy and procedural requirements for supervisors are effectively implemented.

2. Coordinate activities

2.1. Work activities are prioritised to ensure completion of tasks in accordance with available timelines.

2.2. Work plans are developed to establish targets and objectives of activities, and to define tasks and timelines.

2.3. Training and learning opportunities are identified and incorporated into work activities.

2.4. Supervisory and reporting responsibilities are clarified and maintained in line with organisational requirements.

2.5. Enterprise environmental policy and procedures for supervisors are effectively implemented.

3. Maintain effective working relations

3.1. Problems are recognised and addressed through discussion with work group.

3.2. Assistance is sought from work group members when difficulties arise in achieving allocated tasks

3.3. Discussion and information sharing is routinely used to communicate requirements of work activities through a participative approach.

3.4. Disagreements and conflicts are managed constructively using appropriate conflict management strategies.

4. Provide feedback

4.1. Feedback is clear, constructive and provided promptly to individuals to support achievement of outcomes.

4.2. Difficult situations are identified and negotiated to achieve results in line with organisational requirements.

4.3. Team and individual performances are monitored regularly to ensure personnel are able to achieve goals.

4.4. Supervisory structures and lines of reporting are maintained in accordance with organisational requirements.

Qualifications and Skillsets

AHCWRK403A appears in the following qualifications:

  • AHC40610 - Certificate IV in Production Nursery
  • AHC41110 - Certificate IV in Irrigation
  • AHC40812 - Certificate IV in Sports Turf Management
  • AHC40510 - Certificate IV in Parks and Gardens
  • AHC40110 - Certificate IV in Agriculture
  • AHC40310 - Certificate IV in Production Horticulture
  • AHC41612 - Certificate IV in Organic Farming
  • AHC40710 - Certificate IV in Retail Nursery
  • AHC40810 - Certificate IV in Sports Turf Management
  • AHC40410 - Certificate IV in Horticulture
  • AHC40210 - Certificate IV in Poultry Production
  • AHC41010 - Certificate IV in Agribusiness
  • AHC41210 - Certificate IV in Shearing
  • AHC40910 - Certificate IV in Conservation and Land Management
  • AHC41412 - Certificate IV in Seed Production
  • SFI40211 - Certificate IV in Fishing Operations
  • SFI40111 - Certificate IV in Aquaculture
  • SFI40511 - Certificate IV in Seafood Processing
  • SFI40611 - Certificate IV in Seafood Industry Sales and Distribution
  • RGR40708 - Certificate IV in Racing Services (Track Maintenance)
  • RGR50408 - Diploma of Racing Services (Track Management)
  • AHC41112 - Certificate IV in Irrigation
  • AHC41512 - Certificate IV in Seed Testing